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“Great hotel, good but inconsistent staff” 4 of 5 stars
Review of Hilton Garden Inn Palm Coast

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Hilton Garden Inn Palm Coast
3.0 of 5 Hotel   |   55 Town Center Boulevard, Palm Coast, FL 32164   |  
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Double HHonors Points!
Ranked #1 of 12 Hotels in Palm Coast
Certificate of Excellence
GreenLeadersSilver level
Princeton, New Jersey
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Great hotel, good but inconsistent staff”
4 of 5 stars Reviewed June 11, 2013

I have typically stayed at the Marriott Fairfield Inn in Palm Coast, however Hilton recently dropped prices on the HGI so I decided to try out the Hilton brand. I have stayed for 5 mights in April, and 2 nights in May.

The hotel is quite new and in great condition. Nice rooms, decent location.

The Plus:
1. Nicely appointed rooms.
2. Comfy beds
3. Nice Gym and pool area.
4. Nice Business Center
5. Friendly for the most part staff.

Minus:
1. If you have tmobile, poor cell phone reception, although the wifi helps @ the hotel.
2. There is typically one person at the front desk, so if you have a quick question, and someone in front of you, you may have to wait quite a bit.
3. Even though most of the staff, housekeeping and people cleaning the lobby were very friendly.... 2 out of the 3 staff at the front desk.... I felt like I was someone bothering them from doing something else.

Lastly... Bill issues.

I had reserved online through Hilton, for a AAA rate. On my checkout bill, I was charged the first night at the AAA rate, and the following nights were at the higher rate. The person at the counter initially argued that they must be right, and then I had to show him my emailed reservation receipt. At this point he made a note of it and had to pass it to the manager to get corrected.

It should not of been an issue in the first place.

Parking was good. Nice lobby area.

Is it the nicest big brand hotel in Palm Coast? Yes.
Would I stay here again? As long as the rate is comparable to the Fairfield Inn, and there are no Courtyards in the area.... yes.

Do I wish there was more consistent customer service? Absolutely.

Room Tip: I always prefer higher floor. =)
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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424 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Tampa, Fl., United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 10, 2013

Great Staff, great accommodations, good food. I go out of my way to stay here when traveling on business. I would imagin I have stayed here 50 times and never had a bad stay. Ask for Dina or Walter at the bar, or Eunice or Pam for breakfast. John and Jay will take care of you at the front desk. Enjoy!!!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Coast, Florida
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 9, 2013

this hilton garden inn in palm coast florida is a great getaway destination......great frontdesk staff....always exceeded our every expectation...... the rooms are always very clean, the breakfast is always fresh and delicious..great wait staff.... the business center is extremely nice as well as the in room internet....the grounds are kept immaculate!!!!! the pool is inviting and sparkeling clean...great staff, wonderful property and a great value for the dollar...as a diamond member i have stayed at many of the hilton properties all over the world.....and this ranks as one of the BEST!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weston, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 9, 2013

Terrific service, accommodating staff and always a welcoming smile. I have stayed at this hotel on numerous occasions and have always had a good experience. They also have contacts with a great local municipal golf course and tennis center.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DABTC, General Manager at Hilton Garden Inn Palm Coast, responded to this review, June 11, 2013
Thank you for your comments. We agree that we have a great municipal golf course here in Palm Coast. We have just recently put together a Palm Harbor Golf Package. This great package includes deluxe accommodations, breakfast, a round of golf at Palm Harbors, a cart, water and a snack. They even have included a bucket of balls to warm up with. Next time you are in Palm Coast be sure to check out this great value.
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Level Contributor
7 reviews
5 of 5 stars Reviewed June 9, 2013

Located about 20 miles north of Daytona away from the crowds. Best rates for a Garden inn we have found. Newer hotel and well maintained. Also within a few miles of some great restaurants in Flagler Beach. Try Flagler Fish Company. You won't be disappointed.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 7, 2013

This is the second time this has happened and will be our last.
It was late at night and I checked the Internet for pricing which included breakfast. I then called the hotel and was given the same rate with breakfast. They told me they had over 50 rooms available so we decided to do the booking when we arrived at the hotel. After arriving at the hotel we were asked if we had AAA or AARP, and we told them AAA. The next morning we were told that breakfast was not included and would be an extra charge of $20 for the two of us. This happened last year in Savannah so Hilton obviously does not care about its loyal customers. We have decided that Hilton Hotels are not as customer friendly as we like, as the desk clerk Christa could have diffused the situation by offering the buffet breakfast--but chose not to. This experience has once again proved that Hilton Hotels does not know how to treat their loyal Hilton Honors customers.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DABTC, General Manager at Hilton Garden Inn Palm Coast, responded to this review, June 10, 2013
Thank you for taking the time to share your comments. We value your thoughts and listen to what you have said. I am sorry for the confusion about the room rates and what is and what is not included in those rates. All of the Hilton Corporation brands (Hampton Inn, Embassy Suites, Hilton, Waldorf Astoria, Homewood Suites and others) offer different amenties within each brand. Homewood Suites offers a hot breakfast buffet as part of their rate. By contrast, Hilton Hotels and Hilton Garden Inn hotels do not offer breakfast as part of their room rate package as each of us have a dining room and we make a 'made to order breakfast' at an additional charge. There is a Bed and Breakfast package that is available and is online, but this is not part of our AARP or AAA pricing. Again, I apologize for the confusion. In addition, I will be sure to speak with all our staff to remind them our guest is our #1 priority. Thank you again for your comments.
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Palm Coast, Florida
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 1, 2013

As a Hilton diamond member I stay at Hiltons all over Florida. I find this hotel to be one of the best and have stayed at this hotel multiple times. The staff is friendly and happy to help with any needs or questions. The hotel is always spotless in the common areas as well as the rooms.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Palm Coast

Address: 55 Town Center Boulevard, Palm Coast, FL 32164
Phone Number:
Location: United States > Florida > Palm Coast
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Palm Coast
#1 Business Hotel in Palm Coast
#1 Green Hotel in Palm Coast
#2 Family Hotel in Palm Coast
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Palm Coast 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hilton Garden Inn Palm Coast Hotel Palm Coast

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