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“Great Property, but you need to ask...” 4 of 5 stars
Review of Marriott's Ocean Pointe

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Marriott's Ocean Pointe
3.5 of 5 Hotel   |   71 Ocean Avenue, Palm Beach Shores, FL 33404   |  
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Wiscasset, Maine
Top Contributor
75 reviews 75 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
82 helpful votes 82 helpful votes
“Great Property, but you need to ask...”
4 of 5 stars Reviewed October 16, 2013

Great location, right on the beach and a short drive from West Palm Beach airport. We checked in on a Sunday, with a reservation for a 2 bedroom suite. We were given a handicap room, which we didn't want. Phoned the front desk, and they sent up a trainee, very nice young lady, who told us they had no way of knowing at the front desk that the room was handicap equipped. Seriously?

She showed us another room which had a number of water stains on the ceiling. Surprising, since the building was renovated two years ago. So we returned to the front desk and the front desk manager was able to find us another room, just one floor away from our original room. Speaking with the manager, we questioned why we would be given a handicap room when other were available, and then be told that they had no way of knowing which rooms were handicap equipped. While we were having this conversation, the couple checking in right next to us asked the desk clerk (the same one, by the way, who checked us in) if their room was handicap equipped. He quietly assured them it was not. Interesting.

Other than the initial poor impression, the rest of the stay was great. The property is immaculate, the rooms comfortable and well-equipped... typical of Marriott's high standards. Important take-away from this is: don't be afraid to ask for what you want. You shouldn't have to ask, but sometimes it's the only way.

Room Tip: All rooms have at least a water view. Buildings are renovated on a rotating basis, one a year and th...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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759 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Monongahela
Senior Contributor
49 reviews 49 reviews
5 hotel reviews
Reviews in 31 cities Reviews in 31 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 14, 2013

Great stay. Leave the beach towels at home, they have a towel exchange. The kitchen has everything you need, if you are going to have some meals in. The condo was very spacious and rooms were clean, the beds were nice, could have better pillows. All in all it was a wonderful week

Room Tip: Great stay, everything you need for the week, leave the beach towels at home, you can change towels...
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Voorhees, New Jersey
Top Contributor
64 reviews 64 reviews
6 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 14, 2013 via mobile

Ocean Point is a sprawling beachfront resort on Singer Island in Palm Beach Shores. While the area across the bay is a ghetto, the island is a much safer location. You can walk to several restaurants and bars in the area. The rooms are clean and comfortable. The grounds are lovely. There are several pools and spas, 2 gyms, play areas for kids, several BBQ areas, volleyball court, mini golf, and a nice tiki bar. The beach is clean and readily accessible. Everything we wanted was there. I loved the morning water aerobics classes. I can't wait to return next year.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 10, 2013

I had a very pleasant stay here recently. The property is right on the beach, just a short 20 minute drive to Palm Beach. The condo was spacious and well equipped. I shopped at a local Whole Foods for groceries which was 15 minutes away. The staff at the resort were friendly and accommodating. Several pools on the property ensures something for everyone. Definitely would return!

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corona, California, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 9, 2013

Got to Marriott Ocean Point on Sunday, September 29th around 8:30 pm. We know that it would be hard to get exactly what we wanted as far as location went at this property but we were totally taken off guard as to what happened next. We were assigned room 6205-06 in the Dolphin building. We arrived, tired but noticed a smell of wet dog immediately when we opened the door. The carpets felt wet to bare feet, but this was not the alarming part. We pulled open the curtains in the living room and discovered that they were partially blocked by condensation. I called down to the front desk and reported the issues to them and was told there wasn't anything they could do about it that evening. We were hoping this might be just a momentary thing, but when we woke up the next morning the windows were still blocked, including sliding doors out to the patio and the smell was still there. I called the front desk again and told them that we would appreciate them moving us to another condo (my husband has asthma) and that we were concerned for health reasons. Well, I was informed that there would be a moving charge because we had stayed there overnight and that was the only way were were going to get a different condo. They sent up the cleaning crew to try and cover up the smell (not asthma friendly) so they left. The next person was the Lead Engineer and he started out by telling us that this wasn't a problem. I told him we couldn't stay there if there was mold of any kind and that my husband would suffer. I also told him that I would appreciate a change of rooms and told him that I would write about our experience with this hotel and how they handled this situation. Well he went off the handle and literally threatened us like some bully. I told him to please leave and that this discussion was over. I shook it off and called the front desk again.

The next day we were moved to another location 6405-06 only after we agreed to pay their moving ransom. I can't believe that in all of our 28 years of time sharing into Marriott and other well known properties that it has now come to this. You are held hostage in a room where there might be mold and who knows what else until you pay their fees.

To put this into perspective, for the most part the staff at this Marriott was pleasant and friendly and the second unit was good to go. My question to Marriott is - you placed us into a unit that you knew was a health risk but you still put us there and then you made us pay a fee to get into another unit. Shame on you. This will be our last stay at any Marriott. My grades below are for the first unit #6205-06. I will add a photo of the windows soon.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwalk, CT
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 9, 2013

It is NOT in the ghetto. I read a review that said the area was terrible/dangerous and I was concerned. Upon arrival I saw that the Marriott is across the street from street where the Police and Fire station is located-I felt very comfortable. I constantly saw police cars going to/coming from the station on the surrounding blocks and I walked everywhere. Great security at the Marriott-you needed a room key to activate the elevator to rooms and codes on gates to have access to the pools and beach.
Speaking of walking everywhere-I will be honest I wish I did not rent a car-especially for a long weekend. If you are staying a full week or longer-of course you may decide it is worth it. However, for active seniors or anyone on a long weekend-a car is an unnecessary expense.
The guys at the beach rental really are attentive and it was so worth it to have the chairs and umbrella there and moved for you throughout the day.
It was a clean and comfortable room and all the workers were friendly and helpful. Everything is charged to your room or a credit card so you don't need to worry about having a lot of cash.
Definitely go to the Sailfish Marina-a terrific 90 min. tour, fun gift shop, and a great restaurant.
Would definitely love to return!

Room Tip: Dolphin building is close to everything. 5th floor was great for views.
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Top Contributor
199 reviews 199 reviews
165 hotel reviews
Reviews in 149 cities Reviews in 149 cities
169 helpful votes 169 helpful votes
5 of 5 stars Reviewed October 9, 2013

This is our third visit to the island and our second to Marriott Ocean Pointe. This was a time share exchange. We stayed in a two bedroom suite in the Kingfish building for two weeks and absolutely loved every minute. This was the first time that we had been asked for our room preference. We had also called about a month ahead to ask that our two weeks be in the same suite. Both requests were honoured plus we had a south-west corner on the third floor with fabulous views of the ocean, beach and inlet. We had the pool to ourselves every morning at 8:00 and spent the rest of the time on one of our two balconies since the view was much better there. We didn't use any other of the resort facilities. Internet was quick and reliable while the suite was well stocked with everything we needed. Everything was clean and in good repair although there were a couple of stains on the sofa. The TV has lots of channels on offer. The parking garage is a bit tight and could use some mirrors at the intersections. All the staff we saw were quick to say hello and offer help. We ate at Fines, Sailfish Marina, Johnny Longboats and Two Drunken Goats and enjoyed the food at all of them. Publix is right across the bridge and very handy. We are already planning a return visit next year.

Room Tip: Kingfish is a quieter building away from the main resort. We had suites 3309/3310 which were in the...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott's Ocean Pointe

Address: 71 Ocean Avenue, Palm Beach Shores, FL 33404
Phone Number:
Location: United States > Florida > Palm Beach Shores
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Palm Beach Shores
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott's Ocean Pointe 3.5*
Reservation Options:
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Also Known As:
Marriott`s Ocean Pointe Hotel Palm Beach Shores
Marriotts Palm Beach Shores
Marriotts Hotel Ocean Pointe
Marriott Palm Beach Shores
Marriott Ocean Pointe
Marriotts Ocean Pointe

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