We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added BEST WESTERN PLUS Windsor Gardens Hotel & Suites and Conference Center to your Saves list
BEST WESTERN PLUS Windsor Gardens Hotel & Suites and Conference Center
2.5 of 5 Hotel   |   11360 US Highway 1, Palm Beach Gardens, FL 33408   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Get up to 20% off
Certificate of Excellence 2014
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Vacation ”
5 of 5 stars Reviewed 3 days ago NEW

Very nice. The rooms were nice and clean. And very upscale pool and a great place to eat I wish the reception would be a little bit more friendly coming and going. It's nice to be welcome into a new town. But over all will stay again. Easy to fine. The bar and restaurant was very new and upscale prices very reasonable

Stayed March 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco F, General Manager at BEST WESTERN PLUS Windsor Gardens Hotel & Suites and Conference Center, responded to this review, yesterday
Dear Guest,

Thank you for taking the time to review our hotel. Your unfeigned feedback is very important to us and appreciated. We want to first off apologize for any point during your duration that you felt unwelcomed. It is not common behavior and discourteousness will not be tolerated. We look forward to making it up to you on your next visit.

We are very happy that you enjoyed our restaurant. We offer nightly dinner specials including our famous prime rib on Friday nights. We look forward to seeing you again in the near and thank you again for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

182 reviews from our community

Traveler rating
    124
    35
    11
    5
    7
See reviews for
65
51
11
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
South Hadley, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel is not a 3 1/2 star hotel which is what priceline rates it as. The exterior is freshly painted and attractive. The interior halls are dated , the rooms have been freshly updated ; however ,the room smelt musty if the air conditioner wasn't on, the air conditioner unit in the room is the old school one. The room does not have a thermostat like the Holiday Inn Express or Marriott courtyard. The unit is loud and turns on and off constantly throughout the night. No sleep the first night. Juno beach is not walking distance from the hotel. We had to ask for extra towels(only 2 in the room) if that, but they were never left. We had to go to the front desk every night to get them. Wifi in the room was not consistent; had to go to front desk and ask to reset the server. Finally gave up on the wifi in room.

The buffet breakfast leaves a lot to be desired, the pool area is acceptable but needs a good cleaning.They have rooms that they will allow pets to stay in.

  • Stayed March 2015, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco F, General Manager at BEST WESTERN PLUS Windsor Gardens Hotel & Suites and Conference Center, responded to this review, yesterday
Dear Guest,

Thank you for taking the time to review our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

We hope that you will give us another chance to exceed your expectations. Thank you again for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I go to North Palm Beach a few times and year and stay with family. This trip we needed a hotel for just a place to sleep, change and shower. We did not stay there for a vacation spot. It served its purpose perfectly. Clean and comfortable bed-and I am very picky. The bathroom was adequate, clean just in a need of an update.
When I first walked into the lobby I was a bit nervous by the decor. The hallways were sterile brick and very ugly. I decided to hold judgement until I saw the room and was very surprised at the updated look and feel. Completely different from the rest of the hotel.
The breakfast area is clean and well attended-the food was nothing gourmet and wouldn't expect it to be. We did eat a late dinner one of the nights. That was very good! The kitchen was about to close and we had had a very long day without much food. We both had a great chicken caesar salad with a glass of wine.
To be honest I can't understand all the bad reviews. The hotel is an above average hotel that was clean comfortable and friendly staff. It is not a high end resort or a vacation hot spot. Its a Best western.

Room Tip: We were on the 2nd floor at the front of the hotel which faces A1A and I thought it would be noisy...
See more room tips
  • Stayed February 2015, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco F, General Manager at BEST WESTERN PLUS Windsor Gardens Hotel & Suites and Conference Center, responded to this review, 3 days ago
Dear Guest,

Thank you for taking the time to review our hotel. We are pleased that your expectations were exceeded. We would love to have you again. Your feedback is important to us and helps us to achieve excellence and provide the best guest experience.

We also appreciate you mentioning the good attributes of our property. Our entire property was remodeled within the last year and we recently began serving lunch and dinner in our Hungry Turtle restaurant/bar where our complimentary breakfast buffet is served.

We thank you again for staying with us and look forward to your visit in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Brought 140 people to the conference center for two days of meetings in late March 2015. Very pleased with facilities and the high level of service. Room setup was perfect. Used two rooms, one set for 150 and one for 90, theater style. Not crowded. Good air conditioning, lighting, parking, and access.

They served a hot seafood and chicken lunch with fresh salads around the pool for 140 people. It exceeded expectations. Very good food and service. Double buffet line got everyone served and finished in one hour.

Many of our attendees stayed in the hotel and were pleased with the accommodations. I inspected the hotel rooms but did not personally stay in the hotel as I live nearby. This is a safe, clean, attractive neighborhood with dozens of quality restaurants within walking distance. North Palm Beach Country Club is a public course a mile away.

Stayed March 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco F, General Manager at BEST WESTERN PLUS Windsor Gardens Hotel & Suites and Conference Center, responded to this review, 4 days ago
Dear Sue,

Thank you very much for taking the time to review our property. We are pleased that you enjoyed your event hosted at our beautiful property. Our conference center offers meeting and events space up to 200 people with catering. Our property is the ideal location for anyone's meeting or event.

If you ever want to get away for a mini vacation, we would love to have you stay with in one of our newly remodeled guest rooms and since you live local, we want to extend a 15% discount local room rate to you. You can enjoy our fitness center, pool, and our on-site restaurant and bar, The Hungry Turtle. We will love to have you.

Thank you again for recommending our hotel and conference center.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Overland Park, Kansas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

The staff was unpleasant, breakfast was sub-par, and the pool is very small. The rooms were so wet that we bought packets of damp rid, which were full within hours. It was overall a very unpleasant stay. The housekeepers were friendly, but the front desk staff was so rude that we chose to leave a day early.

Room Tip: Embassy Suites always has excellent service and they have cooked to order free breakfasts. My advic...
See more room tips
  • Stayed March 2015, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco F, General Manager at BEST WESTERN PLUS Windsor Gardens Hotel & Suites and Conference Center, responded to this review, 4 days ago
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sayreville, New Jersey
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

After my most recent experience with Best Western I will NEVER book at another property by them ever again! We booked a room for one night to visit friends in the area. On our way to the hotel, our car literally broke down on the side of the road and we were stranded further up north at a Holiday Inn, completely beyond our control. We had booked the hotel through Expedia, and after speaking with Expedia on the phone, we were told to contact the hotel and that they could do something to accomodate us. After speaking with Debbie (what a prize she was), she was extremely rude and told me that it was our own fault for booking through a third party site and that it wasn't her problem! And that she would give my information to her general manager (which she probably threw in the circular file after I got off the phone with her, if she even took it down in the first place). I have a degree in hospitality and have worked in many hotels and can tell you that 1) she didn't have to be nasty and 2) there was something she could do! Even if she wasn't going to help us, she could have been polite about it! NEVER AGAIN will I consider a Best Western!

  • Stayed March 2015, traveled with friends
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco F, General Manager at BEST WESTERN PLUS Windsor Gardens Hotel & Suites and Conference Center, responded to this review, 5 days ago
Dear Jennifer,

I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me at 561-844-8448.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston, fl
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Best Best Western ever! I don't understand the reviews that said this property is dated. It is elegant, with that Spanish architecture so common in South Florida. My room was nicely appointed, with a mini-frig and microwave, and was beautifully soundproofed. Nice quiet a/c. Breakfast was good, with scrambled eggs, potatoes and sausage, along with the usual cereal, yogurt, and waffles. It was also one of the largest breakfast areas in a budget motel too. Very nice eating breakfast with lots of room to stretch out and watch TV. Just being fussy, but my only real complaint was the coffee. Fortunately, this property is in a great neighborhood a block or so south of a Starbucks and a Dunkin Donuts so I was able to get my fix. Internet was a bit buggy for just a few seconds or so, but nothing major. It quickly bounced back. I loved this property and the location! Would welcome an opportunity to come back.

Room Tip: I wasn't staying with my dog, but this property is pet-friendly (I was told fee is $20 a night...
See more room tips
  • Stayed March 2015, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco F, General Manager at BEST WESTERN PLUS Windsor Gardens Hotel & Suites and Conference Center, responded to this review, 1 week ago
Dear Guest,

Thank you for taking the time to review our hotel. Your feedback is valuable in helping us improve quality and overall guest experience. Thank you for pointing out that are rooms are well appointed and newly renovated. We are also surprised to read reviews from previous guest stating that our property is out dated. That is not the case. Our guest rooms are attractive and comfortable.

We are happy you enjoyed our complimentary breakfast buffet. Our restaurant, The Hungry Turtle, also serves a delicious lunch and dinner menu with nightly dinner specials featuring our most famous prime rib on Friday nights.

We again thank you for staying with us and look forward to seeing you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to BEST WESTERN PLUS Windsor Gardens Hotel & Suites and Conference Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Windsor Gardens Hotel & Suites and Conference Center

Address: 11360 US Highway 1, Palm Beach Gardens, FL 33408
Phone Number:
Location: United States > Florida > Palm Beach Gardens
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Palm Beach Gardens
#5 Family Hotel in Palm Beach Gardens
#5 Business Hotel in Palm Beach Gardens
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Windsor Gardens Hotel & Suites and Conference Center 2.5*
Number of rooms: 77
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Hotels.com, Best Western, Orbitz, Priceline, Cheap Tickets, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your BEST WESTERN PLUS Windsor Gardens Hotel & Suites and Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Windsor Gardens Hotel Palm Beach Gardens
Windsor Gardens Hotel And Conference Center
Windsor Gardens Palm Beach

Owners: What's your side of the story?

If you own or manage BEST WESTERN PLUS Windsor Gardens Hotel & Suites and Conference Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.