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DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens
3.5 of 5 Hotel   |   4431 PGA Boulevard, Palm Beach Gardens, FL 33410   |  
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Breakfast + WiFi Package
Minneapolis, Minnesota
1 review
“Beautiful and Relaxing”
4 of 5 stars Reviewed February 7, 2014

The rooms were clean and quiet and the beds were very comfortable. The pool area was very nice with several cabanas and plenty of seating, sun and shade. Staff were helpful and friendly. The shuttle was prompt and available to drive you within 3 miles of the hotel. The only downfall is if you want to go to the ocean, you will need to find an alternate method. You could though take the shuttle to the mall and a cab or bus or walk the remaining 2 miles. Beautiful area with plenty to do! Definately would return.

Room Tip: Would recommend requesting a room overlooking the pool!
See more room tips
  • Stayed January 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, February 10, 2014
Thank you for taking the time from your busy schedule to share you most recent stay with us. We were pleased to hear that we exceeded your stay with us in such areas as room cleanliness, and overall customer service from the staff. We look forward to having you stay with us once again when your travels bring you back to the Palm Beach Gardens area.

All the best,

Glenn Spanier
General Manager
DoubleTree Palm Beach Gardens
glenn.spanier@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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638 reviews from our community

Traveler rating
    263
    158
    119
    70
    28
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137
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
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English first
Jupiter, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 6, 2014

Room was to be "green" and wasn't. Reservation was to be Department of Defense regulations - restrictions were only partially met. Some of the staff were rude. Amenities were not up to expectations - much less than they were two years ago. Therefore, the cost seemed high for what we actually received compared to our retreat 2 years ago.

  • Stayed February 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, February 10, 2014
Thank you for taking the time to share with us, but also other TripAdvisor readers about your most recent stay with us. It is from individuals such as you who share their experience with us that enable us to correct our shortfalls for future guests. We hope that if your travels bring you back to the Palm Beach Gardens area again that you give us the opportunity to regain your trust in not only the DoubleTree Palm Beach Garden, but also with the Hilton Brand.

All the best,

Glenn Spanier
General Manager
DoubleTree Palm Beach Gardens
glenn.spanier@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, United States
1 review
3 of 5 stars Reviewed February 4, 2014

Although the price for this "Executive Conference Center" was acceptable the place needs work. On a positive note the restaurant served a pretty good buffet breakfast. Service was haphazard. Each morning we needed to repeatedly ask for water. Service throughout the hotel was haphazard. Perhaps I've been spoiled by better managed properties where the staff has been trained to say "good morning" or simply "hello". The workout area was filthy and broken. Three of the seven machines were broken. The remainder limped along. Cleaning was desperately needed. A sauna and changing area with showers would improve things greatly. The outdoor pool and whirlpool were simply dirty with mold growing thickly at the edge of the water. The place has a management problem. An ice machine in the hallway repeatedly woke me up as ice crashing noise wasn't muffled by a sound proof door.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, February 11, 2014
Thank you for taking the time from your busy schedule to share your experience with us, and are truly sorry that we did not meet your expectations. It is from individuals such as you who share their experience with us that enable us to correct our shortfalls for future guests. We thank you for your busienss, and hope that you continue to use the DoubleTree Brand where ever your travels may take you.

All the best,

Glenn Spanier
General Manager
DoubleTree Palm Beach Gardens.
glenn.spanier@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, United States
1 review
3 of 5 stars Reviewed February 4, 2014

Hotel was adequate for a conference center. Furnishings seemed a bit dated and not kept as nice as possible. Sinks were low in bathroom and not enough counter space...pleasant staff, clean, accomodating

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, February 10, 2014
Thank you so much for taking the time to post a review on TripAdvisor. I am disappointed that your visit with us was not as pleasant as we all would have liked. Your feedback is greatly appreciated as it allows us to perfect our service moving forward. Our deepest apologies for not meeting your expectations in such areas as condition of the facility, and the low bathroom sink. We were pleased to hear that we did exceed your expectations in areas such as the staff being pleasant, and overall cleanliness of the room/facility.

Thank you for your time to review the property, and hope we can again rebuild your trust in us for any future visits to the Palm Beach Gardens area.

All the best,
Glenn Spanier
General Manager
DoubleTree Palm Beach Gardens
glenn.spanier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, VA, United States
1 review
3 of 5 stars Reviewed February 3, 2014

Meeting rooms were adequate. Hotel room was hard to regulate temperature (system was also loud), and pillows were uncomfortable. Fitness Center was an embarrassment - few pieces of equipment, and several of them out of service. Food was below standard.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, February 4, 2014
Thank you for sharing your experience about your most recent stay with us and are truly sorry that we did not meet your expectations. I am somewhat concerned about your comment pertaining to the poor quality of food since the property did not supply the food, but rather since the food needed to be Kosher was supplied by an outside vendor which was arranged by the meeting planner.
Again, thank you for sharing your experience and we hope you enjoy the balance of the week.

All the best,

Glenn Spanier
General Manager
DoubleTree Palm Beach Gardens
glenn.spanier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, United States
1 review
4 of 5 stars Reviewed January 28, 2014

I found it a little confusing to get to the hotel. Once there, my room had heating problems and the unit has to be replaced. A beer bottle was left in a trashcan from previous guest. Front staff was very welcoming.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, January 29, 2014
Thank you so much for taking the time to post a review on TripAdvisor. I am disappointed that your visit with us was not as pleasant as we all would have liked. Your feedback is greatly appreciated as it allows us to perfect our service moving forward. Our deepest apologies for the issue you encountered with the heat in your room, as well as the housekeeping service.
Thank you for your time to review the property, and hope we can again rebuild your trust in us for any future visits to the Palm Beach Gardens area, and enjoy the balance of your week and thank you for using the Hilton brand.

All the best,
Glenn Spanier
General Manager
DoubleTree Palm Beach Gardens
glenn.spanier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
Top Contributor
72 reviews 72 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 28, 2014

We stayed here to attend a conference at the hotel's conference center. While the conference facilities were very nice and the hotel is well located, our stay was negatively impacted by a difference between the rate the conference had said we would received and the rate we paid. For what we paid I would have expected a much more luxurious room. The room was adequate, with a very small bathroom and a small balcony facing the parking lot. The breakfast buffet was fair while the lunch and snacks for the conference were much better. THe hotel has a very lovely pool area, but it was too cool to use it! THe hotel is convenient to several shopping area s and is close to the interstate.

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenn s, Guest Relations Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, January 29, 2014
Thank you for taking the time from your busy schedule to share you comments about your most recent stay with us. We are sorry that your stay was not as you expected and for that we are truly sorry. In reviewing your reservations the reason why you did not receive the group rate was due to the fact that their room block was full, and therefore there were no additional rooms available at their special rate.
Again, thank you for sharing and we hope you have a great rest of the week.

All the best,

Jillian Tice
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens

Address: 4431 PGA Boulevard, Palm Beach Gardens, FL 33410
Phone Number:
Location: United States > Florida > Palm Beach Gardens
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Palm Beach Gardens
#6 Business Hotel in Palm Beach Gardens
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens 3.5*
Number of rooms: 279
Official Description (provided by the hotel):
The Doubletree by Hilton Hotel & Executive Meeting Center Palm Beach Gardens offers surprises around every corner. From our new Hilton Honors Lounge to our free WIFI, 100% non-smoking hotel, free parking, resort-like pool and gardens area, you'll feel right at home. Every guest room features a walk-out balcony, great for reading on your iPad or Kindle, and minimum 40" TV to watch your favorite show. Upgrade to a PURE Allergy Friendly room that includes an air filtration device, linen encasements, and 3rd Party certification. Our onsite dining options with the OZ Restaurant and Fusion Lounge will satisfy your hunger cravings. The hotel is conveniently located on PGA Blvd, which is near over 160 golf courses, multiple high-end shopping areas, and the Spring Training home of The St. Louis Cardinals and Miami Marlins. ... more   less 
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Also Known As:
Doubletree Palm Beach Gardens
Palm Beach Gardens Doubletree

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