I settled on this hotel because of prior visits to a hotel the chain ran in Newport RI years ago (Doubletree Goat Island). I booked a double queen. After reviewing the hotel on tripadvisor I called two days prior to arrival confirming the room advising that I would arrive around 7:30 pm and asked for a higher floor room away from I95 during my two night stay. I was assured all was in order.
On arrival I was met with a friendly deskclerk who advised that they gave away my room and that all that they had left was a King with a pull out couch. ( I have two teenage sons). They refused to call to other hotels in the area to see if they could place me in a similar room. They mentioned that there was a baseball team in town and it caused problems. Why, I have no idea. I gave a credit card guarantee and if I did not cancel the reservtion I would have been charged for the room. The next day after a fuss i received a 30% reduction. It doesn't change the fact that while on a vacation two members of my family had to sleep on a sofa pullout and not on the advertised bed at the $200+ night rate. I am very dissapointed. No attempt was made to try to make things right. The next afternoon I drove to the PGA National Resort down the street, was told that a room was available and made a reservation for the second night at a slightly higher rate than at Doubletree. The room was cleaner, the people nicer and the grounds better.
I am dissapointed with Doubletree. They gave me no explanation whatsoever for giving my room away.
