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“Very accomodating and professional” 5 of 5 stars
Review of Hilton Garden Inn Palm Beach Gardens

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Hilton Garden Inn Palm Beach Gardens
3.0 of 5 Hotel   |   3505 Kyoto Gardens Drive, Palm Beach Gardens, FL 33410   |  
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Boynton Beach, Florida
1 review
“Very accomodating and professional”
5 of 5 stars Reviewed July 8, 2013

We held our employee appreciation dinner here this summer and Kathleen Mason and the staff were very courteous, accommodating and professional. We enjoyed the food immensely and were treated well by all the staff involved. Thank you for a wonderful dinner!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill S, General Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review, July 15, 2013
Dear Guest,

Thank you for taking the time to comment and for holding your appreciation dinner at the Hilton Garden Inn. It is very rewarding when a guest takes the time to recognize the staff. I will certainly pass along your kind words of praise to Kathleen as well as the rest of the staff.
We look forward to hosting your next event.

Sincerely,

Bill Stock
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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390 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Top Contributor
146 reviews 146 reviews
25 hotel reviews
Reviews in 62 cities Reviews in 62 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 2, 2013 via mobile

Well situated near the Gardens Mall complex. Convenient to PB State College and to PBG Hospital. Nicely appointed hotel; friendly staff; reasonably priced. Breakfast buffet is pretty standard and the pool is smallish, but these don't override the positives. Notable: Liked the 1 mile walking path around a small lake.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill S, General Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review, July 5, 2013
Dear Guest,

Thank you for taking the time to share your comments and staying at the Hilton Garden Inn.
I will certainly pass along your comments to the staff regarding their friendliness. It is rewarding when a guest takes the time to recognize the staff.

We look forward to serving your future lodging needs.

Sincerely,
Bill Stock
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Gardens, Florida
1 review
5 of 5 stars Reviewed June 30, 2013

I really enjoyed the hospitality that was showed to me be a waitress by the name of GUIGUI. Her attitude was the greatest... Her name is pronounced "Gigi". Her smile, her attitude, her personality and her abilty to handle a big crew was so amazing. She was calm and even through the breakfast rush she smiled and maintained full control. After all that she still found time to find and and say hello, also making sure I was okay along with my large group. Every day she found me and made sure that all was well. I enjoyed her SERVICE so much that I had no choice but to speak to her supervisor and encouraged her to please consider GIGI to be a part of the management team. I really anjoyed the service in every area at that Hotel, we are truly looking forward to seeing the same team next year for the repeated business,......way to go the Kitchen crew at Hilton Palm Beach Gardens, Kyoto Dr. See you all year year, if it be God's Will.

Room Tip: Ask for the rooms that over look the pool or the mall.............IF YOU LIKE WATER AND LIGHTS YOU W...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill S, General Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review, July 1, 2013
Dear Guest,

Thank you for taking the time to share your comments and for staying at the Hilton Garden Inn. I agree… Gui Gui is an outstanding associate. Thank you for taking the time to recognize both Gui Gui as well as the Kitchen staff. It is very rewarding when a guest takes the time to recognize the staff. I will certainly pass along your comments to everyone.

We look forward to serving your future lodging needs.

Sincerely,
Bill Stock
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vero Beach, Florida
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 29, 2013

We were in Palm Beach to do some shopping so reserved this hotel directly across from The Gardens Mall and Downtown shops and restaurants. From check in to check out, our stay was perfect. Our Junior King Suite was very large with 1.5 baths, living room, two separate closets, fantastic view of pool and lake, and extremely clean! After snacking and cocktail at bar, we walked right across to "Downtown" to shops and restaurants. Very convenient and so much fun. Our kudos to front desk, bartender Vickie, and Michael in restaurant and bar that particular evening. Congrats on your upcoming nuptials, Mike, and thanks so much for the name of book for our son and future daughter-in-law! We will definitely return to the Hilton Garden for our next little getaway.

Room Tip: We stayed in #212 Jr. King Suite with view of pool and lake.....wonderful!
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill S, General Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review, July 1, 2013
Dear Guest,

Thank you for taking the time to share your comments and for staying at the Hilton Garden Inn. I’m happy to hear you enjoyed our hotel as well as the location. Thank you also for taking time to recognize the staff. I will certainly pass along your kind words to both Vickie and Michael.
We look forward to serving your future lodging needs.

Sincerely,
Bill Stock
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 24, 2013

I had a suite with great view from the balcony. The location is perfect, beside the Gardens mall and Downtown Mall. You could have everything on your feet. The people who work there are very polite. The price was very good. I think it is the best of the Hilton's chain in this area.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill S, General Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review, July 1, 2013
Dear Guest,

Thank you for taking the time to share your comments and for staying at the Hilton Garden Inn. I’m glad to hear we met our goal of Total Guest Satisfaction. I will certainly pass along your comments to the staff.

We look forward to serving your future lodging needs.

Sincerely,
Bill Stock
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jupiter, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 21, 2013

My friend and I stopped into the hotel for a cup of coffee and a quick breakfast, to pass the time while her husband was in physical therapy nearby. We were told at the Front Desk, that unfortunately breakfast ended at 10:00 a.m. As we ventured into the restaurant, a wonderful young staff member, Guigui, asked if she could help us. We said we were hoping for breakfast but were too late. She told us to sit down and she would get us whatever we wanted, not to worry about it. She was friendly, efficient and excellent. We live nearby, so do not have the occasion to stay at this hotel, but will definitely frequent it for the restaurant and lounge facilities.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill S, General Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review, June 23, 2013
Dear Guest,

Thank you for taking the time to share your comments. I will certainly pass along your kind words of praise to Gui Gui. It is rewarding when a guest takes the time to recognize the staff and we are very fortunate to have Gui Gui on our team.
We look forward to serving you again in the future.

Sincerely,

Bill Stock
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Potomac Falls, United States
1 review
5 of 5 stars Reviewed June 20, 2013

We stayed at this lovely Hilton in Palm Beach Gardens, FL after a very good recommendation from a family member. Elegant. Clean. Great service. Very close to the Gardens Mall and fine dining. We highly recommend.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill S, General Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review, June 23, 2013
Dear Guest,

Thank you for taking the time to share your comments and staying at the Hilton Garden Inn. I will certainly pass along your kind words regarding the cleanliness of the hotel to our Housekeeping staff whom I am very proud of. Thank you for taking the time to recognize the staff..

We look forward to serving your future lodging needs.

Sincerely,

Bill Stock
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Palm Beach Gardens

Address: 3505 Kyoto Gardens Drive, Palm Beach Gardens, FL 33410
Phone Number:
Location: United States > Florida > Palm Beach Gardens
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Palm Beach Gardens
#3 Business Hotel in Palm Beach Gardens
#3 Family Hotel in Palm Beach Gardens
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Palm Beach Gardens 3*
Number of rooms: 175
Official Description (provided by the hotel):
The Hilton Garden Inn Palm Beach Gardens offers great access to Downtown at the Gardens and the Gardens Mall. Perfect for your trips to Palm Beach County. Offering complimentary high-speed internet, a microwave and refrigerator included in all rooms, 24 hour Precor fitness center, 24 hour business center, Great American Grill serving breakfast and dinner, a lobby bar and a heated pool. ... more   less 
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Also Known As:
Hilton Garden Inn Palm Beach Gardens Hotel Palm Beach Gardens

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