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“Genuinely kind employees. Thank you Javier!” 5 of 5 stars
Review of The Breakers

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The Breakers
5.0 of 5 Resort   |   1 South County Road, Palm Beach, FL 33480   |  
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Hotel amenities
Ranked #3 of 10 Hotels in Palm Beach
Westfield, New Jersey
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
“Genuinely kind employees. Thank you Javier!”
5 of 5 stars Reviewed December 3, 2012

I just wanted to take a moment to mention the incredible service I received from Javier in the mail room. Due to an urgent and very private family matter, we were unable to take our vacation at the Breakers, and needed to quickly deal with a package that had arrived (but obviously could not be retrieved since we were not in Florida). Javier was above and beyond helpful, and so genuinely kind and caring. Wanted to express my gratitude and appreciation! Thank you again, and we hope to reschedule our vacation in the near future.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,298 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (306)
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newyork
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2012

excellent location and beautiful ocean beach. I wish they had kosher food! everyone i encountered went out of their way to help us. I was there for a medical conference and food and drink provided for breaks were tastefully done. I look forward to going back again!

Room Tip: ask for higher floors if ocean view desired.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
124 reviews 124 reviews
37 hotel reviews
Reviews in 52 cities Reviews in 52 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed December 1, 2012 via mobile

I've stayed here several times for weddings and leisure getaways. The property is gorgeous, service outstanding, top notch resort, BUT as beautiful as the place is, how can one fully relax here sleeping in these god awful beds. At breakfast the others we traveled with said the same thing... mattress was too hard. The breakers has got to invest in new mattresses rather than gorgeous new decor in the rooms. The pillows were terrible too, such a sin for such a wonderful place. Not sure if we just got rooms with old beds but next time I come I'll be requesting a better mattress to complete my five star stay !!

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allentown, Pa
Top Contributor
52 reviews 52 reviews
4 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 1, 2012

We stayed at the Breakers for a couple of nights for our 45th Anniversary back in October. We could not have been more pleased. At check-in we were upgraded to a suite...without having to ask! (Could it have been my Trip Advisor luggage tag?) The entire stay was just delightful...breakfast in the Circle Dining Room was a treat not to be missed...our thanks again to Chef Arnaudo for the world's best Eggs Benedict. One of the things that struck us most was the genuine friendliness of EVERY one of the staff members we encountered...well done everyone!

Room Tip: We would stay on the Flagler level. As others have mentioned, it is worth the additional expense fo...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 26, 2012

my wife and I stayed at the hotel over the Thanksgiving holiday.we had a vey small partial ocean view room. the pillows at the hotel are terrible!! the A/C was so loud ( it sounded like a jackhammer at times) it was hard to sleep. the resort has four pools, which were so crowded we were unable to get a chair.unforetunately the ocean was too ruff and windy to lay on the beach or swim. we booked this trip at american express , fine hotels & resorts. we were to recieve free breakfast in the morning.each day. we ordered continental breakfast for two in the room.( the breakfast consisted of a pot of coffee,1 small croissant, a small cinnamon roll , 2 other small pastries,+ OJ ) fine for 1 person. when I checked out I was suprised to see we were charged $56.00 a day for this breakfast,we asked to talk to a manager after a short wait the manager came out and told us that breakfast was only incuded if we came down to the dining room of which he said we were told at check-in. we told him no one every said anything about this. He looked at us and with a smug attitude and said the hotel will consider it in review. ( code word for - we don't care) I spent 3600.00 at this place and they could care less over a pot of coffee and some pastries.I will never be back

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
218 helpful votes 218 helpful votes
1 of 5 stars Reviewed November 24, 2012

We cannot remember the last time we paid $1000+/night and had such an awful hotel stay. We have travelled the world and have had the privilege of staying at some of the finest hotels on this planet so we can truly compare what is good and what is not. Where do we start?
The GOOD: Upon entering the driveway up to The Breakers, one cannot help but by be impressed by its statuesque presence upon the Palm Beach coastline. It is a massive hotel that is perfectly situated upon the Atlantic a short drive from the tony Palm Beach downtown shops and restaurants. The property is lovingly maintained and at first glance appears to be heaven on earth. Then reality sets in.
The BAD: When you arrive, the valet people quickly empty your car and you are sent to check in. We had booked our arrangements via United Vacations, but had no idea that we needed to present our email confirmation as proof of payment. Having made arrangements via United in the past, we have never had to do prior. After going back to the valet to see whether we could easily retrieve our bags, it became apparent that this was not going to happen in a timely manner. After waiting for ten minutes, we went back to reception and now the woman says not to worry, just bring it to the front desk at some point before you check out. Why bother to make people jump through hoops if it was truly unnecessary? Then came the room. Via LVMH, we were upgraded to a club level suite from a regular suite. The club level is the 6th and 7th floor of the main hotel with a separate concierge and lounge privileges including snacks, liquor and four separate presentations throughout the day with a spectacular outdoor terrace facing the golf course and Intercoastal Waterway. You need to insert your keycard to gain access to these club levels. It is truly a lovely setting with wonderful concierge staff. We arrived at 3 PM and were told that check in was 4 PM so our room was not ready. Having two young children ages 2 and 4, and having travelled since early morning, our kids were ready for some pool time. We asked about getting our bags up and quickly changing and leaving to let housekeeping to clean up and were told this was not permitted. They suggested going to guest services and asking to get the thing out of our bag to go the pool while the room was being prepared. We thought it odd that they wanted us to open our bags in the lobby to claim our pools items, and told them we would wait. Thirty minutes later we were told that our room was available and up we went. Our room, 6106, was next to the elevator and essentially part of the club lounge. Upon finally entering the room an hour after we arrived, the smell of locker room was the first thing that struck us. My four year old exclaimed that it smelled like stinky socks. Great...$1000 well spent! The suite itself is quite large with a separate sitting area connected to a separate bedroom via a changing area with a full sized closet. The bathroom, which lacked a tub (very important when travelling with small children), was off the bedroom. Only the living area windows could open to ventilate the musty smell. We quickly changed and went to the pool area, of which there are five separate pools, and spent some time at the fourth one with the graded entry near the bungalows (which are an extra $350/day). Great pool set up with friendly cabana people and heated pools. No food is permitted poolside, but there are two restaurants with tasty food in close proximity. The beach was okay, but strong winds and waves prevented much sand castle time.
The next day, breakfast was perfect in the club lounge with most of the continental buffet features from downstairs pared down for the club lounge. Given that the lounge was essentially right outside our door, for our kids it was like eating in our own living room at home. We spent the morning at the pool and playground (which is fabulous!) and enjoyed a delicious lunch at the Ocean Club. Upon returning to our room, it had not been serviced; we were gone from 9 AM to 1 PM and no one had come by. After putting our kids down for a nap, housekeeping said they would come by later, which they did after 4 PM when we left to go out for the evening. Trouble erupted at the valet. We called ahead to get our car and when we went down, we were told that the car would be pulled up. Fifteen minutes later, the manager informs us that they are "having trouble locating the car." Mind you that we had been there the day before and they pulled out the car without a problem (15 minute wait due to a long line of people waiting for their cars). Needless to say we had a meltdown; we were going to a wedding and had fifteen minutes until the ceremony stared. We wanted the hotel to take us there (a 5-10 minute drive) in their shuttle bus, but what they offered was the opportunity for us to pay for a cab to get there since they could not find out car! Awesome... After "discussing" with the supervisor, the car was found and off we went. Lisa, the valet supervisor, had agreed to comp our parking and sent an apology gift to our room for our all our aggravation.

IMPRESSION: This is a grande dame hotel of old that is lovely to look at on the surface, but once you check in you are acutely aware of its shortcomings. My cousin, who is head of marketing worldwide at a LVMH subsidiary, had booked a room for herself and another for her brother's honeymoon night. They had stayed the night before so that they could spa the day of the wedding. After their massages, they got ready in room and had intended to take some pre-wedding pictures at the hotel. After a few shots, they were instructed to stop taking photos since the hotel does not permit photography of wedding related events if the wedding does not take place there EVEN THOUGH THEY WERE PAYING GUESTS OF THE HOTEL! How petty is that? As Asians, our conclusion is that unless you are white, over the age of 60, and look like your name is Muffy or Biff, you are not welcome at this hotel (and will be treated badly) and should seek accommodations elsewhere (such as the Brazilian Court Hotel where the wedding was held and everyone was super nice!). I suspect the reviewers who love this property fall into that demographic category. When we looked around, the only people of color were the hotel employees. Needless to say, we won’t be staying at The Breakers again!

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashburn, Virginia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 21, 2012

We didn't stay in this hotel but had breakfast here. The entrance is gorgeous and the lobby is spectacular! It exudes old world charm and elegance. The valet parking attendants were very courteous and friendly. They even gave us cold bottled water to bring and a stuffed toy for our son as we head our way out to tour the rest of Palm Beach. If you can afford it, go for it!

Stayed November 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Breakers

Address: 1 South County Road, Palm Beach, FL 33480
Phone Number:
Location: United States > Florida > Palm Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Palm Beach
#2 Romantic Hotel in Palm Beach
#2 Business Hotel in Palm Beach
#3 Spa Hotel in Palm Beach
#3 Luxury Hotel in Palm Beach
#3 Family Hotel in Palm Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Breakers 5*
Number of rooms: 540
Official Description (provided by the hotel):
Set in the heart of the island of Palm Beach amid 140 acres of picturesque oceanfront property, The Breakers is recognized as one of North America’s iconic resort destinations. Independently owned, this legendary resort has been completely revitalized to offer a paradise for couples, families, and special gatherings. Revel in a new tropical feeling at the glorious beachfront, play the greens, and enjoy the blissful spa, delicious dining, and incredible services energized by a genuinely caring staff, integral in helping you make fabulous memories. * Nine distinctive restaurants and five bars* A private beachfront oasis with five sparkling pools, bungalows and watersports* An oceanfront spa, offering moonlit massages amid Atlantic breezes* 36 holes of championship golf including the on-site Ocean Course and Rees Jones® Course; a golf academy* 10 lighted Har Tru tennis courts and instruction by USPTA/USPTR-certified professionals* 10 on-site boutiques including Lilly Pulitzer, Guerlain and Ralph Lauren* A family entertainment center and kids’ camp; 11 boutiques.* The Flagler Club, private club level with a private concierge and residential ambiance, Interactive Family Entertainment Center and Kid’s Camp. ... more   less 
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Also Known As:
The Breakers Hotel Palm Beach
Breakers Palm Beach
The Breakers Resort
Breakers Hotel Palm Beach
Breakers Resort Palm Beach
The Breakers Palm Beach, Florida

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