As others have mentioned, this is a boutique hotel, not a huge resort, so some services are limited, but I don't necessarily see that as a negative. My biggest complaint with the hotel was the dark decor, as there were times when we had to stop to wait until we adjusted to the light to find our way to a room. It is also annoying that there is no coffee maker in the room. I agree with other reviewers that the bathroom sink/vanity area is a tad limited, but my husband and I made it work. The shower can get slippery, and there are no grab bars. I like the fact that it is a shower and not a bathtub. The toilet was in a separate room, and the only complaint is that the door is a solid, frosted glass door that needs to have some felt stoppers between the door and the door jamb to keep the door from banging closed. The hotel is directly on the beach, and the beach is actually fairly wide. There is a lovely outdoor dining/lounging terrace that overlooks the beach with nice tables as well as very comfortable lounge chairs. The terrace has about 6 foot clear glass partitions which helped to block the offshore winds. The beach chairs were comfortable and the attendants were all very nice. Service is a little slow on the beach b/c they are using the same staff as the hotel restaurants. Speaking of which, we ended up getting the lunch and breakfast buffets each day, which were just better values since we didn't really feel like going out to find a restaurant. Having said that, the buffets were $28 pp ++, but the selection was good, including made-to-order eggs and waffles. I'm sure we could have found good food if we had gone off the property, but the hotel staff wasn't very helpful about providing information about the local area. When I asked for local maps, we were handed only a map of Worth Avenue, which is about 30 minutes north of the hotel by car. The Omphoy is not close to a lot of what I suppose are the more "traditional" Palm Beach/West Palm Beach attractions. You are 30 minutes south of places like Singer Island, Palm Beach Shores, PBI, etc. and 45 min south of Jupiter. Again, I could be completely happy with this location, but you are limited as to what is within a reasonable and safe walking distance.

With regard to the hotel and the staff, we thought they were generally helpful, but sometimes a little slow. However, when we checked in, we were given a 2nd floor island/garden view room, which is what we had booked, but there was no balcony, and the room overlooked the front awning and parts of the pool area. We really wanted a balcony and asked if they had any rooms available with a balcony, and they quickly moved us to a room on the 3rd floor with a balcony and "garden" view at no extra charge. As others have noted, the hotel is close to other hotels, so the garden is not a large area between hotels, but I could still see the ocean if I angled my chair, and that was enough to make me happy, especially since I hadn't paid for an ocean view. The rooms were large enough for 2, but I found the bed to be uncomfortable, although the linens and pillows were very nice. Beds are a pretty personal "feel", and I frequently have stiff backs when I stay at hotels, so I think this is just a personal preference and not a knock on the actual bed being of a lesser quality. However, you do need to watch out for your toes, since the bed is on a platform and it is easy to kick your toes against the platform. The lighting in the room was a tad dark, especially if you kept the door closed. The pool area is very nice and private, and the fact that it was across the parking lot (which is maybe 10 steps) didn't bother us. In fact, it was a nice break from the wind on the beach. We also enjoyed the pool table on the main floor which was next to a large-screen TV with comfortable lounge seating. We each also had a massage. The spa is small and the "relaxation"/waiting area is not very relaxing, as you can hear any conversations at the reception desk, but they didn't keep us waiting for long. The massage was relaxing and we got a discount for being a hotel customer, but they do add on a standard gratuity, which isn't all that uncommon for a resort. Overall, we liked the hotel and loved being directly on the beach with the great outdoor terrace, but if you're looking for the trendy, Palm Beach Shores atmosphere, this may be a let down because of its location.