we arrived very early on may 9 after a redeye, and no one was available to take our car and luggage until we went in and talked to the front desk. even before i made it in the door, a cranky-seeming woman stopped and asked why we were there, and we answered "to check in." she responded "this early?" and looked like we were really inconveniencing her. yes we know it's a strange time to arrive, and that technically check-in wasn't until 4, but people who work at hotels tend to be trained to WELCOME travelers, not make them want to sleep in the car.
after that, she could not find our online reservation, which we had made through booking.com. i understand sometimes software glitches occur, but the appropriate response would have been to hand us our keys and say it would be taken care of when a manager arrived. instead, two women looked at us suspiciously and repeatedly asked if we were sure we were at the right hotel. we assured them that we had printouts and confirmations of our itinerary, and even showed them the address on the phone. after finally getting keys out of them, they told us that breakfast was included for the following day. one of the women yelled after us as we rolled our bags to the elevator 'BUT NOT TODAY." my friend, at her wits' end, said "i understand how breakfast works."
rooms were fine, clean, blackout shades were great and we slept well. location is FANTASTIC. breakfast was not bad. but they really need to train their people better. the young man at the desk during the day was lovely. maybe he could be made more useful.
we didn't stay at the breakers because reading about the colony hotel online made us wistful for the charm and history of a smaller place. however, it seems as though its best days are behind it. whether it was because we are two young(ish) women, and not aristocratic blondes in pink pantsuits, i have never felt so unwelcome at a hotel, and have no idea why we were treated like gum stuck to the bottom of a shoe. maybe everyone is.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I'm sorry for your check in experience at such an early hour. Our Bell Staff comes on at 7:00AM. I'm sure all you wanted was to get into your room. The Colony is a charming, small hotel with lots of history. Hopefully our best days lie ahead and you will be part of them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.