The Colony Hotel has the best location in palm beach. It's a little tired, but still charming. Our room was great. The staff seems more interested in procedures and policies than customer service, and that's a drawback. It's an attitude, eventually if one persists they do the right thing, but it's a 'not my job' thing initially at the Front desk and concierge.The ac in our room was not working well when we checked in, eventually it was repaired, but there was a negotiation to get it done. Restaurant service was good.
No fitness center.
- Official Description (provided by the hotel):
- Beautiful boutique hotel located in the heart of Palm Beach decorated in British Colonial splendor. Close to world class shopping on Worth Avenue. Walk to the beach. Friendly staff and impeccable service. ... more less
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- Also Known As:
- Colony Palm Beach
- Colony Hotel Palm Beach, Florida