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“Major disappointment” 1 of 5 stars
Review of Colony Hotel

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Colony Hotel
4.0 of 5 Hotel   |   155 Hammon Avenue, Palm Beach, FL 33480   |  
Hotel amenities
Ranked #8 of 10 hotels in Palm Beach
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
“Major disappointment”
1 of 5 stars Reviewed July 22, 2012

We stayed at the Presidential and Duke of Windsor Suites in July 2012 on our summer vacation. Initial impression of the rooms was positive but sadly this was superficial. Presidential suite is noisy (2 x Aircon machines adjacent to main bedroom), bedroom curtains need lining to block out light and wifi coverage is useless. Duke of Windsor is better but tvs in bedrooms do not work. Hotel pool looks and feels dirty - we had to ask for a dead frog to be removed after it had been there for three days - nice. Breakfast food and service are excellent. Valet also friendly. Other than this though we have never been made to feel so unwelcome. Dress codes and service attitudes are archaic - "collared" shirt is needed in the only bar in the hotel if you want a drink on vacation in july when it is 100 degrees outside. Bar staff are supercilious and arrogant. The fact that we were all under 70 years old clearly rendered us not good enough for this barely four star hotel. To cap it all we had to check out three days early because of an ant infestation in the Duke of Windsor suite which left us all covered in bites. Not an hotel for anyone who wants to relax on vacation. This place is living on long faded glories. We will not be back...

Stayed July 2012, traveled with family
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen K, Assistant General Manager at Colony Hotel, responded to this review, August 31, 2012
The family from London seemed to be having a good time and our morning staff got to know them. So, we are surprised with some of the comments. With record high temps in July, the air conditioning units do work hard; but this was the first ever complaint of noise. The TV's work fine (I just checked). No biting ants...but there have been sea lice in the Atlantic where the family went often. "Palm Beach casual" is our dress code for the evening but tees are perfectly okay during the day. The Colony waived the room charges for three days of the seven night reservation as they wanted to go to South Beach. Maybe they will return in the winter season when the hotel will be jumping with more than a few happy Brits.
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116 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 16, 2012 via mobile

We stayed at colony hotel for a few days and it was much different than before when we stayed. The room service menu was far more extensive and service was impeccable. As always, the location is perfect for shopping, eating or just walking around. Will definitely be staying.

P.S. rooms are a little small but definitely manageable.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 6, 2012 via mobile

We recently had a family wedding in Palm Beach and our out of town guests stayed at the Colony. Everyone loved It. Great location, excellent rooms and the staff was exceptionally attentive. We could not have asked for more.

Stayed November 2011, traveled with friends
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Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 30, 2012 via mobile

The hotel is nice overall. BUT; If you don't lookalike a Caucasian or are not over 50+ age, they don't treat you nicely. Especially the African Amerrican employees. They should be more sensitive regarding that , but they were the worst. So sad!

  • Stayed June 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen K, Guest Relations Manager at Colony Hotel, responded to this review, January 31, 2013
Me thinks Hasancan1 a bit too sensitive. Our staff is from all over the world and we definitely do not discriminate. Actually, there are no African Americans in the front of the house but there are staffers of color from the Bahamas, Haiti, Jamaica, etc. (all of them friendly and professional).
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Austin, Texas
Top Contributor
54 reviews 54 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 22, 2012

I've stayed at the Colony several times when in Palm Beach on business. My wife joined me on this trip. We had an excellent experience. The staff could not be more helpful in every way. They are there when you want/need them and do not hover.

The rooms have fine furnishings and the linens superb. The bathrooms are small, but always immaculate and the toiletries provided top shelf. We lived in Germany for several years and the Colony reminds us of several small European hotels we enjoyed so much.

Highlights of staying here include dining outside at poolside, a warm welcome every time you came to the front door after a day of site seeing, bar tenders who know their trade and are the perfect combination of friendly and professional. And if you like traditional cabaret entertainment, this is the place for you.

The Colony probably isn't the place for hipsters, but it certainly isn't stuffy. Just a very, very comfortable small hotel.

Stayed June 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 18, 2012

I just returned from a four night stay at The Colony Hotel in Palm Beach. I cannot wait to plan another visit back to this hotel. The staff of the hotel was wonderful to us! Thanks everyone for taking care of us as we celebrated a birthday event. It is great to be taken care of by the staff and also hear favorable comments from other staff members who referred us to someone else if we needed further assistance. The food was excellent and also the surprise iced tea sent to us out by the pool. The Polo Lounge was rocking on Friday night for the Motown night. I cannot remember when I had such a great time rocking and dancing to the band. Other guests for this Friday night event were so much fun. Do not let the "Palm Beach" appearance fool you in terms of their kindness. The hotel was built in 1947 and has personality in its display of its heritage. The bedding was absolutely so comfortable. If you want a taste of the past in a small boutique type experience, I recommend this excellent hotel in an excellent location. My trip in the off season was a blessing to experience such service that I might not have been able to achieve when this hotel is completely booked during the winter season.

Room Tip: This hotel is somewhat hidden one block from the ocean and one block from Worth Avenue. Do not let...
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  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Ok
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 13, 2012

We had a family function/reunion in early June. Palm Beach is slow at that time.

The hotel was quite nice, but there was no coffee in the room nor in the lobby. You have to wait for the"155" to open at 7:00 (8:00 on Sunday) to get a cup. The desk did go to the kitchen to get me a "go cup" on the way to airport on early Sunday.

Rooms were what was expected of an older building. The bath was small. However, the furnishing were adequate.

The barman was friendly and will to make a custom drink. The event planning was superb. Rain obviated the outside Bat Mitzvah service, so it was moved inside. Not a problem.

Beware! The humidity in June is oppressive.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Colony Hotel

Address: 155 Hammon Avenue, Palm Beach, FL 33480
Location: United States > Florida > Palm Beach
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
#6 Luxury Hotel in Palm Beach
#8 Business Hotel in Palm Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Colony Hotel 4*
Official Description (provided by the hotel):
Beautiful boutique hotel located in the heart of Palm Beach decorated in British Colonial splendor. Close to world class shopping on Worth Avenue. Walk to the beach. Friendly staff and impeccable service. ... more   less 
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Also Known As:
Colony Palm Beach
Colony Hotel Palm Beach, Florida

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