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Colony Hotel: Traveler Reviews

4.0 of 5
155 Hammon Avenue, Palm Beach, FL 33480
Hotel amenities
Colony Hotel
Ranked #6 of 10 hotels in Palm Beach
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87 reviews from our community

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Traveler rating
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Date Rating
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
“Major disappointment”
1 of 5 stars Reviewed July 22, 2012

We stayed at the Presidential and Duke of Windsor Suites in July 2012 on our summer vacation. Initial impression of the rooms was positive but sadly this was superficial. Presidential suite is noisy (2 x Aircon machines adjacent to main bedroom), bedroom curtains need lining to block out light and wifi coverage is useless. Duke of Windsor is better but tvs in bedrooms do not work. Hotel pool looks and feels dirty - we had to ask for a dead frog to be removed after it had been there for three days - nice. Breakfast food and service are excellent. Valet also friendly. Other than this though we have never been made to feel so unwelcome. Dress codes and service attitudes are archaic - "collared" shirt is needed in the only bar in the hotel if you want a drink on vacation in july when it is 100 degrees outside. Bar staff are supercilious and arrogant. The fact that we were all under 70 years old clearly rendered us not good enough for this barely four star hotel. To cap it all we had to check out three days early because of an ant infestation in the Duke of Windsor suite which left us all covered in bites. Not an hotel for anyone who wants to relax on vacation. This place is living on long faded glories. We will not be back...

Stayed July 2012, traveled with family
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Ask Ritchie S about Colony Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen K, Assistant General Manager at Colony Hotel, responded to this review
August 31, 2012
The family from London seemed to be having a good time and our morning staff got to know them. So, we are surprised with some of the comments. With record high temps in July, the air conditioning units do work hard; but this was the first ever complaint of noise. The TV's work fine (I just checked). No biting ants...but there have been sea lice in the Atlantic where the family went often. "Palm Beach casual" is our dress code for the evening but tees are perfectly okay during the day. The Colony waived the room charges for three days of the seven night reservation as they wanted to go to South Beach. Maybe they will return in the winter season when the hotel will be jumping with more than a few happy Brits.
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Senior Contributor
37 reviews 37 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
“Great hotel, great location.”
5 of 5 stars Reviewed July 16, 2012 via mobile

We stayed at colony hotel for a few days and it was much different than before when we stayed. The room service menu was far more extensive and service was impeccable. As always, the location is perfect for shopping, eating or just walking around. Will definitely be staying.

P.S. rooms are a little small but definitely manageable.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask SirPappageorgio about Colony Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“A fabulous hotel with a great location and friendly service.”
5 of 5 stars Reviewed July 6, 2012 via mobile

We recently had a family wedding in Palm Beach and our out of town guests stayed at the Colony. Everyone loved It. Great location, excellent rooms and the staff was exceptionally attentive. We could not have asked for more.

Stayed November 2011, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Age discrimination!'”
2 of 5 stars Reviewed June 30, 2012 via mobile

The hotel is nice overall. BUT; If you don't lookalike a Caucasian or are not over 50+ age, they don't treat you nicely. Especially the African Amerrican employees. They should be more sensitive regarding that , but they were the worst. So sad!

  • Stayed June 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
Ask Hasancan1 about Colony Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen K, Guest Relations Manager at Colony Hotel, responded to this review
January 31, 2013
Me thinks Hasancan1 a bit too sensitive. Our staff is from all over the world and we definitely do not discriminate. Actually, there are no African...
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Austin, Texas
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
“Well taken care of in a low key sort of way--exactly like we wanted!”
5 of 5 stars Reviewed June 22, 2012

I've stayed at the Colony several times when in Palm Beach on business. My wife joined me on this trip. We had an excellent experience. The staff could not be more helpful in every way. They are there when you want/need them and do not hover.

The rooms have fine furnishings and the linens superb. The bathrooms are small, but always immaculate and the toiletries provided top shelf. We lived in Germany for several years and the Colony reminds us of several small European hotels we enjoyed so much.

Highlights of staying here include dining outside at poolside, a warm welcome every time you came to the front door after a day of site seeing, bar tenders who know their trade and are the perfect combination of friendly and professional. And if you like traditional cabaret entertainment, this is the place for you.

The Colony probably isn't the place for hipsters, but it certainly isn't stuffy. Just a very, very comfortable small hotel.

Stayed June 2012, traveled as a couple
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Ask Livin_in_Germany about Colony Hotel
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Additional Information about Colony Hotel

Also Known As:
Colony Palm Beach
Colony Hotel Palm Beach, Florida
Address: 155 Hammon Avenue, Palm Beach, FL 33480
Region: United States > Florida > Palm Beach
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
#6 Luxury Hotels in Palm Beach
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Beautiful boutique hotel located in the heart of Palm Beach decorated in British Colonial splendor. Close to world class shopping on Worth Avenue. Walk to the beach. Friendly staff and impeccable service. ... more   less 
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