When I arrived at the hotel late at night from traveling the agent at the desk refused my rate as I did not have my entertainment card. Now I find out I received no reward points for my stay as it was reported as entertainment rate. Spent an hour on the phone with rewards now trying to get that fixed. I asked if she could allow me to check in and I would have my husband fax the card to me. She refused. Thank god I had my AAA card but I still had to pay a much higher rate. Every time we entered or left the building no sort of greeting from the front desk. One day during my stay I needed to take my elderly Mother to a doctors appointment. I needed to leave the hotel by 7 am. Breakfast is supposed to be served at 630. The only thing ready was coffee toast and cereal. The woman that was working the breakfast area was very rude and blamed everything but herself for the food not being served. When it says that breakfast is at 630 that means it should be ready not just started to be put out. The rooms where fine. I was surprised for a new hotel how dirty the hall carpets where. Stains all over. Beds where good and the pancakes when you could get them where good.
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- Also Known As:
- Holiday Inn Express Hotel And Suites Palm Bay