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“Another wonderful stay @The Cove on Ormond Beach FL” 5 of 5 stars
Review of The Cove on Ormond Beach

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The Cove on Ormond Beach
3.0 of 5 Hotel   |   145 South Atlantic Ave., Ormond Beach, FL 32176   |  
Hotel amenities
Ranked #14 of 28 Hotels in Ormond Beach
Plymouth, New Hampshire
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Another wonderful stay @The Cove on Ormond Beach FL”
5 of 5 stars Reviewed May 12, 2014

Once again, we stayed @The Cove on Ormond Beach, FL (our last visit Oct 2013). We stayed May 3rd through May 8th, 2014. This is our preferred hotel - my parents have a timeshare which we use, but when not available, we will pay for this hotel as they always have some rooms 'saved' for non-members. This time we were in the North Tower. This is the older of the two towers, but still just as lovely (not as many in room amenities, i.e no in room laundry, but it's available down the hall from unit, no big deal). We stayed in a two bedroom beach front unit - this is one advantage over the South Tower (although not all units in North tower are beach front units - room 504 is beach front). South Tower does not have beach front units, only beach views. Living room balcony faced the beach (awesome). The unit and entire facility were immaculate, beds very comfortable. Employees are very friendly and attentive to guest needs. This hotel is A+++ in our book, we will definitely be back.

Room Tip: North Tower recommend room 504
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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331 reviews from our community

Traveler rating
    127
    112
    54
    23
    15
See reviews for
169
90
9
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • German first
  • Any
English first
Miami, Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 3, 2014 via mobile

This is my second year here.. I came here this year because last year I loved the type of room. But the customer service this year was lost in an abyss. I myself work at a hotel, so I have little tolerance for places that lack customer service. The agent at check in was short and avoided eye contact as if not ready to acknowledge me. I had to wait 30 minutes to check in, mind you there was no line, not to mention check in is at 4 and I arrived at 5:30. There is no housekeeping room service. I traveled with a baby that accidentally urinated on one of the beds. When the front desk was informed, WE WERE TOLD TO BRING THE DIRTY SHEETS TO THE FRONT DESK. Where is the customer service here? When we went back to bring them the sheets they couldn't send someone to swap up for us, the guest in front of us were waiting and offered the agent to take care of us first.. The agent responded with "I don't think I can". Diamond resorts is just a name.. Diamond was most definitely not the quality.

  • Stayed May 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at The Cove on Ormond Beach, responded to this review, May 5, 2014
We sincerely regret to hear of your dissatisfaction with our team members during your return visit here. The service you claimed to have received would certainly be unusual and unacceptable of our resort. Rest assured the feedback you have provided is currently being further reviewed for coaching purposes. We truly do hope that you will choose to visit us again allowing us the opportunity to change your perception of our resort.
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Geneva, New York
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 30, 2014

Stayed on second floor in North Tower. Great view of the ocean. 2 bedroom unit was more than adequate for our needs. Everything we needed was provided. The resort is definitely for families as the only outdoor pool is not over 3 feet deep and has a tube slide for the kids. Some updating is in order but we heard Diamond Resort bought and is in the process of doing some renovations. Hopefully they'll drop the Wifi charges, towel, and parking charge of $10/day soon. Never had a resort charge for these services. The staff were all very friendly and helpful. It was easy saying no to the sales presentation, no pressure and also very friendly and gave lots of advice for restaurants in the area. Walls a little thin, can hear other rooms and hallway noise. This is not a luxury resort, but would definitely stay here again.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at The Cove on Ormond Beach, responded to this review, May 1, 2014
Thank you for staying with us at the Cove on Ormond Beach. You are correct that our resort was recently acquired by Diamond Resorts International®. While I cannot confirm any upcoming projects, historically recently acquired resorts have had refurbishments done. As we are committed to creating an experience that exceeds guest satisfaction, we are concerned that you may have not been made aware of our resort fee. We would like to note that we provide detailed information regarding this on our website ahead of time and make every effort to ensure that our 3rd party rental and exchange partners advise our guests of this at the time of booking. We are very happy to hear that you enjoyed your stay with us, and it is our hope that you will visit us again in the near future.
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Groveland, Florida
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 20, 2014

My family came down for their spring break to stay at the cove at ormond beach. They were ready to get out of the snow and enjoy the beach/pool. When we called to confirm the rooms (4) they told us they would be able to get us at least on the same floor. The day we checked in the lady at the front desk was Extremely rude. She said none of the rooms were even on the same floor and none were ready because a wedding just checked out. We tried to swim in the "heated" pool! It was cold as ice. The room was great. Loved that there was a washer and dryer! Loved the full kitchen. Being that this was our second time there, we will try again. They are trying to be a diamond resort...front desk staff needs to be changed out and make sure the heated pool is actually heated and it could be a diamond resort.

Room Tip: South tower is really nice!
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at The Cove on Ormond Beach, responded to this review, April 22, 2014
Thank you for submitting comments to us about your recent stay. Our room assignments are made upon the arrival of our guests, and we strive to assign our guests a room type meeting their original request. While we have a high success rate in this process, during rare cases of sudden occupancy changes we may assign our guests to a comparable room type. We apologize we were unable to meet your request due to availability restrictions. Additionally, we regret if you felt our outdoor heated pool was anything less than perfect. We always invite guests to let us know what opportunities we have and we appreciate all feedback related to this topic. Thanks for sharing your comments with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southern New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 15, 2014

We just checked in today and were disappointed to find out the pool/lazy river water park features are still broken. It's unfortunate they didn't repair the pool prior to Easter break. I'm sure there will be many other disappointed families who chose this resort for the kid friendly pool. Its supposed to be a mini water park when properly working with water fountains, spilling water buckets, and a fountain umbrella. Only the water slide is functioning. I read online weeks ago that the motor was ordered so I hoped it would have been repaired by now.
Our room in the North Tower is very clean. The staff at the resort are friendly. The old patio furniture around the pool was replaced today with new furniture. Overall, the resort is a good value for the price.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Battle Creek, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 8, 2014

This is our 2nd Spring Break trip to this resort. The location is great, right on the beach and has a great pool with a water slide and lazy river for the kids. The hot tub is very hot and is a perfect place to relax when the temperature drops in the evening. We've stayed in a 2 Bedroom South Tower room on both visits. The rooms are well insulated and come with a washer and dryer.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winter Haven, Florida
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 6, 2014 via mobile

The hotel room we stayed in was great BUT the service and people not so much. People at front desk were rude didn't give any instructions about service. We had to wait an hour after check in time to get into the room. There is no maid service which we were not told about. And then after leaving we got charge $300 extra for no appropriate reason we asked they said throw up but there wasn't any. I asked to see pictures it wasn't even our bed and I asked to see bill receipt they said no. Hotel room nice everything else stay away.

  • Stayed March 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at The Cove on Ormond Beach, responded to this review, April 9, 2014
We are thrilled you enjoyed our charming resort. The Cove on Ormond Beach is happy to provide guests with an exciting and relaxing Florida seashore vacation. We regret to hear you felt our team was insensitive to your recent experience. Upon speaking to you regarding the charge, we are happy we were able to provide further clarification on the condition your room was left in. It is our hope in the future we have the opportunity to change your perception of our resort, and we wish you the best on all your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Cove on Ormond Beach

Address: 145 South Atlantic Ave., Ormond Beach, FL 32176
Location: United States > Florida > Ormond Beach
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Ormond Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Cove on Ormond Beach 3*
Number of rooms: 112
Official Description (provided by the hotel):
Take a relaxed approach to life on the shores of the Atlantic Ocean at The Cove On Ormond Beach. Absorb the warmth of the Florida sun watching a spectacular sunrise from your private balcony. Stroll down the beach with no set schedule and no particular place to go. Enjoy the excitement of Daytona Beach, just moments away. Relax to the sounds of the ocean at night in the beachfront hot tub. Explore shops and sights sure to please your inquisitive nature. Refresh your senses with your feet in the surf and your mind in the clouds.Directly on the beach of the Atlantic Ocean, this 112-condo resort features newly renovated one- and two-bedroom condo villas featuring a living room, a dining area, a full kitchen and a private balcony with an ocean view. Exciting extras include larger floor plans, upgraded furnishings, plasma TVs and in-condo washer and dryer. Settle back and enjoy the splendor of a Florida beach vacation, complete with sun, surf and small town charm. Recharge at the oceanfront activity deck, with a pool featuring a two-story tube slide, hot tub, barbecue and picnic area and direct access to the resort’s over 150 feet of sandy beach. Swim laps in the indoor pool or relax in the guest lounges. Experience the best of land and sea – golfing, shelling, deep sea fishing, horseback riding, theatre shows, river rides, gambling cruises and Daytona International Speedway. Discover the mysteries of St. Augustine’s Fort Matanzas on a leisurely day trip. Make the most of your vacation time with our concierge services, including local tours and excursions, area attractions, golf course tee times, shopping information, and dining reservations. ... more   less 
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Also Known As:
The Cove On Ormond Beach Hotel Ormond Beach
Cove On Ormond Beach
Cove On Hotel Ormond Beach

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