This was our first BlueGreen Vacation and I was very disappointed. I expected more. When we first checked in, they sent us to a room that was still being renovated. Then, since it was my first Time Share vacation - I didn't realize that I had to exchange my towels and linens and they did not inform me of this at the front desk. I had to use my Bonus time for the first few days and we stayed in a nice size two bedroom/two bath condo, but for the remaining four days I had to use my points. So, we had to change rooms and we got a smaller room two beds/1 bath - very small compared to the first room. I also asked Customer Service upon my arrival if I could remain in the same room during my stay, but they said that there was nothing that they could do. Customer Service sucked!! The maids were rude and the front desk clerk looked as though she was on something. Not a good example of a Blue Green Resort. The pool and the beach was nice. Me and my infant son broke out in some type of hives. I'm not sure if it was caused by "bed bugs" or the chlorine in the pool. I just know it first appeared the first morning after we moved to the smaller room and it didn't start clearing up until we left the resort. Also, right after I moved to the smaller room, I received a call from one of the maids telling me that since I didn't remove the linens and there was some popcorn on the floor - I might receive a cleaning charge on my bill. Well, I spoke to the mgr and let him know that I was not aware of the linen removal process and he told me don't worry about it.
- Also Known As:
- Casa Del Mar Beach Hotel
- Casa Del Mar Beach Hotel Ormond Beach
- Casa Del Mar Ormond Beach
- Casa Del Mar Beach Resort
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