I took my chances on this hotel as my original plans in Daytona Beach fell through at the last minute and rooms on the internet were scarce. There are many more hotels in Ormond that are not listed on the internet and most of them looked better than this place and posted less expensive prices. Don't fall for the pictures. This hotel was so bad that I didn't spend a minute longer in the hotel than necessary leaving my room in time for sunrise on a clean beach down the road and not returning until late evening. I'm sure a jail cell would have been better than this place. First, THE POOL IS DRAINED and therefore not usable, CIGARETTE BUTTS LITTER THE GROUNDS, THE ENTRYWAY TO THE BEACH IS BLOCKED with tools/equipment (how do they expect you to use the beach?), the beach in front of the hotel is filthy, EMPTY BEER BOXES litter the entryway to the hotel stairway. As an asthmatic, I asked for a smoke free room but SMOKING IS ALLOWED IN THE HALL so I had to walk through smokers to get to my room. What's the point?. When I checked in I asked about the free wi-fi and was told it was not working (I had to drive to McDonald's every day to use their wi-fi). The clerk told me the boss is "cheap". Bring your own coffee because, while there is a coffeemaker in the room, there is no coffee, creamer, sugar, cup or stirrer in the room nor is it available at the front desk. The window glass in my room was broken, the room safe did not work, the lock on the door to the balcony was rusted in the unlocked position and wouldn't lock. The balcony "furniture" was filthy, even after I cleaned it with my own Windex it still was nasty. The windows were filty and need a good cleaning but it would probably be easier to just replace the window glass; they are that dirty.. The beds and linens were clean but the sheets were not changed at all during my stay and the towels had holes in them. I found mold under the mat in the bathtub. The doors didn't seal properly so flyiing bugs shared my room with me. The grounds were terrible - unkept, outdoor furniture is disgusting and just NASTY. I tried to walk out to the beach the afternoon I arrived and couldn't get there for all the trash, tools/equipment and when I turned around to return to the hotel men were on their balconies gawking like perverts. Not a comfortable feeling. On a positive note, this hotel is 5 miles from Daytona where parking is plentiful (free 2 hour parking on Main Street) and the beach is beautiful.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 18, 2012
We sincerely regret your experience! We would have gladly refunded your money had you asked. We do not want anyone to stay here that does not want to be here. We have a great client base that are return guests. Many have been coming for as many as 30 years.
Yes, the pool was drained for 5 days in January. That is the time of year for pool repairs. Our rates reflected the pool being down. One of the beach accesses had a wheel-barrow in the walkway, which only required walking around it. Our other beach access was free from obstruction.
Unfortunately, many guests do toss their cigarette butts on the grounds. We walk the grounds daily picking them up. We also clean the trash off the public beach in front of our property daily. Littering is unfortunate.
Your point about having a non-smoking room on the same floor of smoking rooms is very valid. We are redesignating smoking and non-smoking rooms to correct this issue.
Keeping beach front windows clean is a constant battle. We clean them weekly. Winter is the most difficult of times. We can clean windows and then a winter storm blows in the same day, and it appears they are never cleaned.
Yes, our patio and pool furniture is being updated. Since your stay, we have installed new fabric on most of the pool loungers. We still have more outdoor furniture slated for replacement.
Unfortunately the property was previously taken back by the previous owners' bank.. The bank did not maintain the property. The new owners are diligently working to correct all issues.
We deeply regret your experience not being pleasant. We are working to upgrade the property and welcome constructive criticism. Our rates reflect the state of the hotel. We are updating the property and rooms continuously. In the meantime, we provide clean rooms, oceanfront for a fraction of other beachfront properties.
Our sincerest apologies to you and yours for your unhappy experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.