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“Fun” 4 of 5 stars
Review of BEST WESTERN Castillo Del Sol

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BEST WESTERN Castillo Del Sol
2.5 of 5 Hotel   |   205 S Atlantic Ave, Ormond Beach, FL 32176   |  
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Ranked #12 of 28 hotels in Ormond Beach
1 review
“Fun”
4 of 5 stars Reviewed January 3, 2013 via mobile

Great value, great location, ocean front for under 80 a night and the weather was great i would recomand it to anyone looking for a familly vacation. This is my 4th time here love it and will be back soon

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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539 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
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English first
Contributor
17 reviews 17 reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 3, 2013

Stayed during the New Years weekend 2013. Had a view of the ocean from our room, which was quite nice. The building is a bit old, but that's okay. The weather was too cold to try the pool- outdoor pool. Only real problem was that the sliding glass door to the balcony was difficult to open and close. The staff was friendly and the general appearance of the hotel was fine. We would stay here again.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 2, 2013

Firstly, false advertisement on the website on the hotel rating. This hotel was rated 3 stars and didnt deserve one star more like motel for $30.00 a night. Front desk personnel looked disheveled and the overall look upon entering the lobby was dirty and un-kept.

Secondly, when booking an "ocean view" room you'd expect to see the ocean from the balcony or window. This room however offered none of these options. The only view i had was if the door entering our room was open. Even if it was open, it was mostly obstructed by a wall.

Upon entering the room, it smelled of mildew and extremely stuffy. The towels were far from being white and seemed as if they weren't washed in a while. The worst of all was waking up and finding bugs everywhere! When discovering our room was littered with tiny bugs we could not check out any sooner.

During checkout, i mentioned our bug issue politely to the front desk personnel and asked to speak to the manager, to which they responded that they were indeed the manager which later proved to be a lie. This person re-assured me that we would not be charged for the room and apologized for the inconvenience. I was told to call the website that i did my booking in order to get my refund and was presented with an invoice that stated no charge for the room.

After calling the website I heard numerous stories and more excuses from the hotel management and website customer service I have not get my money back so far and was extremely unsatisfied by both. Not only my family spend a terrible night and comeback home
with who knows what we been really upset how we were treated by the website that we have used for a quiet some time.

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  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocilla, GA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 2, 2013

I stayed in a king suite and was very surprised at the roominess in it. There were two balconies which was a nice feature! The hotel was in a great location and I would definitely stay there again if I was in the area.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 30, 2012 via mobile

good things: hot breakfast (coffee was OK), view, friendly staff, price during the off season
bad things: housekeeper rolls this rickety trash can up and down the hall in front of the rooms all day long( this is what woke me up), consistant buzzer noise heard from beach side of hotel including when you sit on the balcony, housekeeping not quick to replenish items such as TP, coffee and soap, front desk didnt have wine bottle opener.
it's the little things... oh well. wouldnt say it ruined the trip or anything and would stay again.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Fort Lauderdale, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 29, 2012

Nice price for a reasonable hotel. Rooms were old but al remodelled. So good beds, new television, and free wifi, what else do you need? Breakfast is included and is a buffet with mostly eggs, bacon, breads and cornflakes. People are friendly, room was clean, so a good experience.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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West Palm Beach, Florida, United States
1 review
4 of 5 stars Reviewed December 21, 2012

Good Experience: (1) The wonderful lady who assisted us with breakfast was very personable, nice, considerate, helpful, friendly, extra-mile-service-giving, kind, engaging and courteous. We truly enjoyed her and, she alone, made our stay extremely memorable.
(2) Our cleaning staff for each day of our stay was very approachable and kind. We appreciated them greatly.
Not-So-Good Experience: Whereas the front desk staff members were kind and knowledgeable, we were charged for using the safe when we had not. We called back to clarify the issue and was asked, "Did you tell the desk person that you didn't use the safe?" I then replied, "If you are in the practice of charging people for the safe then the desk staff should have asked me if I had used the safe. I am not in the practice of telling people what I did NOT do." The lady confirmed my name then abruptly stated, "Ok, I will make sure your charges are removed." I thanked her and hung up the phone feeling very disrespected.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Castillo Del Sol

Address: 205 S Atlantic Ave, Ormond Beach, FL 32176
Phone Number:
Location: United States > Florida > Ormond Beach
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Ormond Beach
#8 On the Beach Hotel in Ormond Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Castillo Del Sol 2.5*
Official Description (provided by the hotel):
Retreat to the newest hotel in Ormond Beach, Florida and enjoy affordable A1A beachside accommodations near Daytona International Speedway, Ocean Center Convention Facility and the 23 miles of uninterrupted beautiful Florida beaches.Welcome to the Best Western Castillo Del Sol, the best choice in lodging while visiting the Ormond Beach, Florida area where guests will receive comfortable and affordable beachfront accommodations. The hotel provides guests with convenient access to many local attractions, shopping and dining options in and around the Ormond Beach area. Guests staying at this hotel will enjoy guest rooms featuring pillowtop beds, cable satellite television with free movie channels, refrigerator and free high-speed wireless Internet access. Luxurious suites and rooms with ocean views and fully equipped kitchens are also available for those that want to indulge. The Oceanfront Efficiency rooms also include a DVD Player, kitchenette complete with full size Refrigerator, Microwave, Stovetop, Cooking and Dining Ware, and Dining Area, and a private balcony with a panoramic view of the Atlantic Ocean.Convenient and delicious breakfast can be enjoyed at the hotel's onsite restaurant. There are also 75 restaurants and shops within 2 miles of the Hotel. And to help make life on the road even more comfortable, this Florida Best Western hotel features an outdoor swimming pool and the safety of underground parking.Whether traveling to Ormond Beach FL for business or for pleasure, the Best Western Castillo Del Sol is close to where travelers want to be. Guests can spend the day enjoying the sun, surf and sand at the beach, touring Casements, the Rockefeller summer home, walking the Ormond Memorial Garden or exploring the Kennedy Space Center. NASCAR fans will enjoy being situated so close to Daytona International Speedway. The world's largest Harley Davidson dealership can be found only minutes away from the Best Western Castillo Del Sol.This Ormond Beach hotel frequently hosts guests in town attending local events like Bike Week, the Daytona 500, Cheerleader Nationals and Biketoberfest. And no trip to Ormond Beach is complete without enjoying a day of family fun at nearby Disneyworld and Universal Studios. The Hotel is just 1/2 mile from the Ormond Scenic Loop & Trail.The friendly, helpful staff at the Best Western Castillo Del Sol is ready to ensure a fun-filled memorable stay in Ormond Beach, Florida. ... more   less 
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Also Known As:
Best Western Ormond Beach
Ormond Beach Best Western

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