Stayed here during renovations., The place was a mess, the corridors were never cleaned. During our stay our room was never cleaned apart from emptying the bins. We were put into a smoking room, neither of us smoke.It was disgusting. the young lady from reception came up and sprayed some freshener that was useless. After numerous complaints we were told we could change rooms after our 3rd night. we packed everything up the morning of our move and arrived at reception only to be told by that the room was unavailable. it wasn't the receptionist
fault, she had been told by the manager. A manager we never saw.
We did speak to the assistant manager who explained the hotel was full to capacity, while every other hotel in Orland had only a 71 % occupancy rate at that time, amazing. He was paying us lip service as we had booked through a third party, and didn't really seem to care. We were actually at our hotel the previous week( as we were travelling around Florida) to ask for a non-smoking handicapped room, but they said the could only view our reservation at checkin (absolute rubbish). When we did check in the young lady was able to see our reservation was made nearly 4 months before our arrival and our requests we on it.
My wife is wheelchair bound and the horrible smoking room was totally unsuitable as she was unable to access the bathroom for 5 days. Whilst at reception explaining this dilemma a young male receptionist said a room would be available for use of a bathroom. This we discovered was disabled room they were using as storage. Strange they couldn't do that with a smoking room.
To make things even worse we arrived back one afternoon to find a cockroach in the bathroom . We rang down and the young man appeared from reception and killed it, not before I could take a few photos for proof. He said he would inform the exterminators to fumigate the bathroom, something that never happened, and no apology was ever made. I showed the photos to the receptionist who said she would inform the elusive manager. Again nothing ever happened.
This was our 2nd visit to this hotel and our last.
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- Also Known As:
- Extended Stay Deluxe Orlando Hotel Orlando
- Extended Stay America Orlando
- Extended Stay Orlando
- Orlando Extended Stay
- Extended Stay Deluxe Orlando Convention Center