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“Extremely Professional and Accommodating” 5 of 5 stars
Review of Legacy Vacation Resorts-Lake Buena Vista

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Legacy Vacation Resorts-Lake Buena Vista
3.0 of 5 Resort   |   8451 Palm Pkwy, Orlando, FL 32836-6414 (Formerly Celebrity Resorts)   |  
Hotel amenities
Ranked #162 of 327 Hotels in Orlando
Chattanooga, TN
Top Contributor
56 reviews 56 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
“Extremely Professional and Accommodating”
5 of 5 stars Reviewed May 31, 2013

The staff of this property were absolutely superb! On a trip to a different city a few months ago I had an experience that left me very anxious about traveling again. I called ahead to Legacy and expressed my concerns. When we arrived, I asked for some help making sure that my room was safe for my family, and not only were they totally prepared to assist me (immediately, I might add), but the housekeeping and maintenance managers had already checked my room for me. They had even determined that a different suite would better accommodate my family and had changed our reservation. They simply could not have been any more professional. I previously worked at one of the Deluxe Disney Hotels, and I can assure you that the folks there would not have done as much to assuage my fears as the staff at Legacy.

As for the property itself, we found it to be more than adequate. We had a one-bedroom, and the common room area was HUGE! The kitchen had a nice big peninsula area with bar seats (not high up, though). My four year-old thought that was really fantastic. The pool was a good size, nothing fancy, but because this is a smaller property we had it to ourselves every single evening. My family decided that we would rather have a simple pool all to ourselves than a big pool with 1000 of our closest friends. The master bedroom was more than ample. I will say that the shower situation in the master bathroom was unusual to say the least. But when I went to bathe my preschoolers, the big tub (with a seat in it), turned out to be very convenient.

I have stayed at many different condo properties in the Lake Buena Vista and Kissimmee areas (approximately 15 different locations), and the constant is always the checkout procedures. We always have to leave the place "just so." When I asked the front desk about checkout procedures I was told that housekeeping takes care of all of it. That was the icing on the cake for me!

I can't say enough about this property. From now on this is the only time-share exchange location I will use in this area. We absolutely loved it! OH! And the location is so good that we were able to walk (twice) to the Orlando Ale House (one of our favorites)!

Room Tip: We were in 802B, and the parking there shares an entrance with the Marriott Courtyard next door. It...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, June 3, 2013
Dear Becky,

We cannot thank you enough for all of the wonderful comments you had to share about your stay with us here in Kissimmee! We love to hear from our guests, and appreciate you taking the time to leave this review. As a family-friendly resort, offering top-quality customer service is our highest priority. We're so glad our staff was able to offer you and your family the assistance you required.

We are in the process of updating and renovating many of our units and will take into consideration the comments you made regarding the bathroom in your unit.

We sincerely hope you'll be able to visit us again - we'd love to have you! Thanks again for leaving this review, it's greatly appreciated.

Warm regards,
Guest Relations
Legacy Vacation Club
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187 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Brazil
Top Contributor
74 reviews 74 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed May 30, 2013 via mobile

This hotel is very well located. You are a few minutes away from tons of restaurants (Lake Buena Vista Cross Roads) and the gates that lead you to Downtown Disney. There is a Wal-Mart 15 minutes away and a Walgreens less than 10 minutes away.
We stayed at a one bedroom suite. The kitchen was well equipped (dishwasher, microwave, full fridge) and it basically had had everything we looked for. The suite was quite spacious there was even a full dinning room table. There is a washer and drier in the room which I find very useful.

The living room also had a good size with a plasma TV and DVD player.

The bedroom had a good size. A few opportunity areas here: There was not a lot of closet space and the bed itself was not great. Something that bothered us a bit is that the curtains let in a lot of light. My husband literally taped the curtains to the wall so we could have more privacy and prevent the sun from waking us up in the morning.

As far as entertainment on site, there is a small pool and a tennis court. Nothing that really attracted us to spend the day at the hotel.

Bottom line is if you are looking for a clean, spacious and safe suite to stay in Lake Buena Vista this place is a good option with good value.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, May 31, 2013
Dear Lili,

We appreciate you taking the time to leave this review of your stay with us here at Lake Buena Vista.

It's great to hear that you enjoyed your accommodations. Our guests certainly do enjoy our spacious units compared to a traditional hotel room - we're glad this was the case with yourself.

We will take all of the positive criticism you offered into consideration as we continue to update our resort.

Please keep us in mind for your next vacation! Hope to see you again soon.

Warm regards,
Guest Relations
Legacy Vacation Club
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Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 27, 2013

We stayed three nights at the Legacy Resort. We were surprised by the size of the room and it was great to have a kitchen to prepare breakfast and a few lunches. They did explain to us on check in that there was no daily maid service but were quick to respond when we requested additional towels. The hotel is conveniently located near restaurants, shopping and Disney. Our room was clean but could probably use an update in the bathroom as the bathtub is a bit dated. The only downfall was the adjoining doors as you can clearly hear your neighbors. On our first night we were awoken twice in the early hours of the morning. I was actually startled as I thought the people had entered our room so got out of bed to check. The second time that night was due to our neighbors "ENJOYING" themselves so if you have children you may not want to have them hear this or have to explain it the next morning. Fortunately on our second and third night we had new neighbors with young children as well so it was quiet at 10 pm. It is really too bad that the resort does not fix this problem as it would be a great place to stay otherwise. The staff was very friendly and always waving and saying hello whenever they saw us. The grounds were well kept and the pool was very nice. Also convenient was that we had laundry in our room and there is free laundry available also beside the office. Not too bad overall and we may consider staying again if we travel with family that can take the adjoining room beside us.

Room Tip: Choose the back building furthest from the office to avoid any traffic noise.
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, June 4, 2013
Dear Guest,

Thank you for choosing Legacy Vacation Club during your recent vacation in Orlando. We appreciate you taking the time to leave this review.

We are glad you enjoyed your spacious accommodations - many of our guests certainly prefer them to traditional hotel rooms. Our location is certainly convenient and we're happy to read this was to your liking.

Thank you for pointing out the trouble you experienced with noise from the unit next door. This is something we have been reminded of several times, and it is certainly on our list of issues to address. We'll keep in mind your comments as we continue to improve our resort.

We hope you'll be able to stay with us again in the future!

Best regards,
Guest Relations
Legacy Vacation Club
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 25, 2013

We always stay in orlando at any westgate resort which always is an excellent experience but this time we went to this resort that had no service at all the rooms were clean and big but need a little bit more maintenance and nobody passed during the week to do the room or just to put more toilet paper or change towels

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, June 4, 2013
Dear Guest,

Please accept our sincere apology for the misconception regarding our resort services. As a vacation ownership resort, it is not standard practice to offer daily housekeeping services. We do recognize that many visiting guests, who are renting a suite with us, are accustomed to hotel services and prefer daily cleaning, so we do offer the service at an additional fee.

We are sorry that your experience did not meet your expectations. We would like the opportunity to discuss this matter with you further. Please call 407-997-5000 to speak to a resort representative about your experience.

Thank you for taking the time to provide this valuable feedback regarding our services.

Sincerely,
Guest Relations
Legacy Vacation Club
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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 21, 2013

Really, seperated hotel? Whats the problem with that?! First of of, small room, bed bugs, service was ok, doors leading to other rooms? Really... Small dirty bathroom. Dirty room, smells gross, stained carpet. We planned on staying for a week but ended up leaving after one day. It was very complicated to get out of the situation but we got out! NEVER STAYING HERE AGAIN!!!

  • Stayed March 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, June 3, 2013
Dear Shawn,

We appreciate hearing about your stay at our resort.

So that we may follow up on the experiences you describe, please contact us at 407-997-5000 and ask to speak to a resort representative. We regret any discomfort you felt and want to assure you that the guest experience is of the utmost importance to us.

We realize you have many choices for resort accommodations but hope you will consider Legacy Vacation Club in Orlando as your host resort when visiting Orlando again as we feel confident that we will exceed your expectations.

Best regards,
Guest Relations
Legacy Vacation Club
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Halifax, NS
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 20, 2013

We stayed here for a week in April - Had the large unit with full kitchen, laundry, king bedroom, two double bedroom and den with pull out couch. LOVED the size of it! It was nice to park in front of your door (especially coming home with sleeping children after the parks), having the laundry and full kitchen was a huge plus in saving money, the kids slept so much better in their own rooms as opposed to one large hotel room, the pool was clean and never too busy, hot tub was very hot (sometimes they are just warm), front desk supplied tennis equipment, just over a mile to Downtown Disney - close to I-4 on/off ramps, Pizza Hut, Dunkin Donuts, McDonalds, etc. right there around the corner! Would recommend it for sure, would return for sure, actually can't wait to go back!!! The hotel itself is older and likely a 3 star but the amenities make it for sure!!!!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, April 22, 2013
Dear Guest,

How wonderful to hear that you had a great time here with us at Legacy Vacation Club in Lake Buena Vista!

Several of the amenities that you pointed out are what make us stand our amongst the numerous hotels in the Orlando area. It's great to hear that you enjoyed the spacious accommodations - this is always a favorite with families that visit our resort.

Our location is indeed convenient and we're glad this was a selling point for you.

We hope you'll be able to visit us again in the future.

Warm regards,
Guest Relations
Legacy Vacation Club
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Chicago, Illinois
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 7, 2013

I recently stayed with my family of 7 over spring break, the room was a great size, nice, and very clean. However the plumbing was not strong and barely flushed. On the third day of our stay the pipe broke in the building that we had, I know the resort had no control over this, however it really inconvenienced our day. Only a couple of us could shower before there was no water. We called for status on the repair, and after four calls to the front desk I finally asked if we could just have access to a different building to use the bathroom. They did give us access to the other room. Overall the stay was nice and enjoyable, the pool was relaxing and the location was very convient for what we were in Orlando. I would most likely give it another chance.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, April 8, 2013
Dear Hilary,

First and foremost, please accept our sincere apologies for any of the inconveniences which occurred during your stay. We are terribly sorry if these affected your stay at all.

We appreciate you taking the time to leave this review, and are pleased to hear that overall you enjoyed your stay. We love to hear that you enjoyed the pool and our convenient location.

Again, please accept our apologies and we do hope you'll keep us in mind when planning your next vacation.

Warm regards,
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Legacy Vacation Resorts-Lake Buena Vista

Address: 8451 Palm Pkwy, Orlando, FL 32836-6414 (Formerly Celebrity Resorts)
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#37 Top resorts Hotel in Orlando
#93 Business Hotel in Orlando
#159 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Legacy Vacation Resorts-Lake Buena Vista 3*
Number of rooms: 120
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Also Known As:
Legacy Vacation Resorts-Lake Buena Vista Hotel Orlando
Celebrity Resort Orlando
Celebrity Hotel Orlando
Celebrity Resorts Lake Buena Vista

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