We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Friendly staff but noisy neighbors” 3 of 5 stars
Review of Legacy Vacation Resorts-Lake Buena Vista

Save Saved
You added Legacy Vacation Resorts-Lake Buena Vista to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Legacy Vacation Resorts-Lake Buena Vista
3.0 of 5 Resort   |   8451 Palm Pkwy, Orlando, FL 32836-6414 (Formerly Celebrity Resorts)   |  
Hotel amenities
Ranked #198 of 326 Hotels in Orlando
Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Friendly staff but noisy neighbors”
3 of 5 stars Reviewed May 27, 2013

We stayed three nights at the Legacy Resort. We were surprised by the size of the room and it was great to have a kitchen to prepare breakfast and a few lunches. They did explain to us on check in that there was no daily maid service but were quick to respond when we requested additional towels. The hotel is conveniently located near restaurants, shopping and Disney. Our room was clean but could probably use an update in the bathroom as the bathtub is a bit dated. The only downfall was the adjoining doors as you can clearly hear your neighbors. On our first night we were awoken twice in the early hours of the morning. I was actually startled as I thought the people had entered our room so got out of bed to check. The second time that night was due to our neighbors "ENJOYING" themselves so if you have children you may not want to have them hear this or have to explain it the next morning. Fortunately on our second and third night we had new neighbors with young children as well so it was quiet at 10 pm. It is really too bad that the resort does not fix this problem as it would be a great place to stay otherwise. The staff was very friendly and always waving and saying hello whenever they saw us. The grounds were well kept and the pool was very nice. Also convenient was that we had laundry in our room and there is free laundry available also beside the office. Not too bad overall and we may consider staying again if we travel with family that can take the adjoining room beside us.

Room Tip: Choose the back building furthest from the office to avoid any traffic noise.
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, June 4, 2013
Dear Guest,

Thank you for choosing Legacy Vacation Club during your recent vacation in Orlando. We appreciate you taking the time to leave this review.

We are glad you enjoyed your spacious accommodations - many of our guests certainly prefer them to traditional hotel rooms. Our location is certainly convenient and we're happy to read this was to your liking.

Thank you for pointing out the trouble you experienced with noise from the unit next door. This is something we have been reminded of several times, and it is certainly on our list of issues to address. We'll keep in mind your comments as we continue to improve our resort.

We hope you'll be able to stay with us again in the future!

Best regards,
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

123 reviews from our community

Traveler rating
    48
    47
    17
    4
    7
See reviews for
73
22
4
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 25, 2013 via mobile

We always stay in orlando at any westgate resort which always is an excellent experience but this time we went to this resort that had no service at all the rooms were clean and big but need a little bit more maintenance and nobody passed during the week to do the room or just to put more toilet paper or change towels

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, June 4, 2013
Dear Guest,

Please accept our sincere apology for the misconception regarding our resort services. As a vacation ownership resort, it is not standard practice to offer daily housekeeping services. We do recognize that many visiting guests, who are renting a suite with us, are accustomed to hotel services and prefer daily cleaning, so we do offer the service at an additional fee.

We are sorry that your experience did not meet your expectations. We would like the opportunity to discuss this matter with you further. Please call 407-997-5000 to speak to a resort representative about your experience.

Thank you for taking the time to provide this valuable feedback regarding our services.

Sincerely,
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 21, 2013

Really, seperated hotel? Whats the problem with that?! First of of, small room, bed bugs, service was ok, doors leading to other rooms? Really... Small dirty bathroom. Dirty room, smells gross, stained carpet. We planned on staying for a week but ended up leaving after one day. It was very complicated to get out of the situation but we got out! NEVER STAYING HERE AGAIN!!!

  • Stayed March 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, June 3, 2013
Dear Shawn,

We appreciate hearing about your stay at our resort.

So that we may follow up on the experiences you describe, please contact us at 407-997-5000 and ask to speak to a resort representative. We regret any discomfort you felt and want to assure you that the guest experience is of the utmost importance to us.

We realize you have many choices for resort accommodations but hope you will consider Legacy Vacation Club in Orlando as your host resort when visiting Orlando again as we feel confident that we will exceed your expectations.

Best regards,
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, NS
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 20, 2013

We stayed here for a week in April - Had the large unit with full kitchen, laundry, king bedroom, two double bedroom and den with pull out couch. LOVED the size of it! It was nice to park in front of your door (especially coming home with sleeping children after the parks), having the laundry and full kitchen was a huge plus in saving money, the kids slept so much better in their own rooms as opposed to one large hotel room, the pool was clean and never too busy, hot tub was very hot (sometimes they are just warm), front desk supplied tennis equipment, just over a mile to Downtown Disney - close to I-4 on/off ramps, Pizza Hut, Dunkin Donuts, McDonalds, etc. right there around the corner! Would recommend it for sure, would return for sure, actually can't wait to go back!!! The hotel itself is older and likely a 3 star but the amenities make it for sure!!!!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, April 22, 2013
Dear Guest,

How wonderful to hear that you had a great time here with us at Legacy Vacation Club in Lake Buena Vista!

Several of the amenities that you pointed out are what make us stand our amongst the numerous hotels in the Orlando area. It's great to hear that you enjoyed the spacious accommodations - this is always a favorite with families that visit our resort.

Our location is indeed convenient and we're glad this was a selling point for you.

We hope you'll be able to visit us again in the future.

Warm regards,
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 7, 2013

I recently stayed with my family of 7 over spring break, the room was a great size, nice, and very clean. However the plumbing was not strong and barely flushed. On the third day of our stay the pipe broke in the building that we had, I know the resort had no control over this, however it really inconvenienced our day. Only a couple of us could shower before there was no water. We called for status on the repair, and after four calls to the front desk I finally asked if we could just have access to a different building to use the bathroom. They did give us access to the other room. Overall the stay was nice and enjoyable, the pool was relaxing and the location was very convient for what we were in Orlando. I would most likely give it another chance.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, April 8, 2013
Dear Hilary,

First and foremost, please accept our sincere apologies for any of the inconveniences which occurred during your stay. We are terribly sorry if these affected your stay at all.

We appreciate you taking the time to leave this review, and are pleased to hear that overall you enjoyed your stay. We love to hear that you enjoyed the pool and our convenient location.

Again, please accept our apologies and we do hope you'll keep us in mind when planning your next vacation.

Warm regards,
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 9, 2013

Happy ending. two stays at this resort. I run a business and learned that you can not get it right every time. My gauge of success, is how you deal with the short commings and how you make it right. Expecations were not met the first time. My concerns were met head on, and they worked hard to correct and make it right. Happy endings.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, March 12, 2013
Hi Frank,

Thanks for taking the time to leave this message! We apologize for any inconveniences you may have initially experienced with us. However, it's wonderful to hear that your "concerns were met head on" and that these issues were resolved.

Here at Legacy Vacation Club we pride ourselves on our customer service. We want to provide families memorable vacation experiences and are able to do so with the help of our friendly and attentive staff.

We hope you'll keep us in mind when planning your next vacation.

Best,

Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, Indiana
1 review
3 of 5 stars Reviewed February 27, 2013

I just returned from a 6 night stay at the Legacy Resort. There are positives and negatives to share. Before deciding on this accommodation, realize it is a resort location NOT a hotel. So there is not daily room service/cleaning. This is okay with me as I'm fine with reusing towels, not having bed changed every night etc. There is an additional charge if you want to have cleaning done during your stay.

Positives:
Room was clean and everything was in working order.
Location was ideal -- just a mile away from Downtown Disney where you can park for free and jump on the Disney buses and get anywhere.
Price was right. Didn't have a discount hotel feel.
Facility itself is nice and access is easy

Negatives:
Almost no customer service. I asked three times for additional washcloths and never received them. My room key quit working and when I went to the desk to have it fixed was not offered an apology or any concern that I'd been inconvenienced (I was hauling groceries, and other gear at the time, so it really was a hassle)
The door that connects to the adjoining room permits ANY noise to carry over. I woke up one morning to the sound of my neighbors having breakfast. After that I closed the bedroom door the next night it was okay but if I'd had noisly neighbors, it would have been miserable. This was in one of the small units, so perhaps other units don't have this problem.


I might consider this accommodation again because of the price, but I'd look for othe value properties as well. They did nothing to build any customer loyalty. This was quite a comparison to the Disney parks where the guest is Queen.

Room Tip: For more privacy, ask for a room that doesn't have an inter-room connection to another unit. If...
See more room tips
  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Legacy Vacation Resorts-Lake Buena Vista? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Legacy Vacation Resorts-Lake Buena Vista

Address: 8451 Palm Pkwy, Orlando, FL 32836-6414 (Formerly Celebrity Resorts)
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#198 Top resorts Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Legacy Vacation Resorts-Lake Buena Vista 3*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Tingo, Orbitz, Expedia, Travelocity, HotelTravel.com, Priceline, BookIt.com, HotelsClick, Hotels.com, TripOnline SA, Odigeo and Agoda so you can book your Legacy Vacation Resorts-Lake Buena Vista reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Legacy Vacation Resorts-Lake Buena Vista Hotel Orlando
Celebrity Resort Orlando
Celebrity Hotel Orlando
Celebrity Resorts Lake Buena Vista

Owners: What's your side of the story?

If you own or manage Legacy Vacation Resorts-Lake Buena Vista, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.