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“Not so good” 3 of 5 stars
Review of Legacy Vacation Resorts-Lake Buena Vista

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Legacy Vacation Resorts-Lake Buena Vista
3.0 of 5 Resort   |   8451 Palm Pkwy, Orlando, FL 32836-6414 (Formerly Celebrity Resorts)   |  
Hotel amenities
Ranked #191 of 327 Hotels in Orlando
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Not so good”
3 of 5 stars Reviewed May 25, 2013 via mobile

We always stay in orlando at any westgate resort which always is an excellent experience but this time we went to this resort that had no service at all the rooms were clean and big but need a little bit more maintenance and nobody passed during the week to do the room or just to put more toilet paper or change towels

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, June 4, 2013
Dear Guest,

Please accept our sincere apology for the misconception regarding our resort services. As a vacation ownership resort, it is not standard practice to offer daily housekeeping services. We do recognize that many visiting guests, who are renting a suite with us, are accustomed to hotel services and prefer daily cleaning, so we do offer the service at an additional fee.

We are sorry that your experience did not meet your expectations. We would like the opportunity to discuss this matter with you further. Please call 407-997-5000 to speak to a resort representative about your experience.

Thank you for taking the time to provide this valuable feedback regarding our services.

Sincerely,
Guest Relations
Legacy Vacation Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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126 reviews from our community

Traveler rating
    50
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    17
    4
    7
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74
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 21, 2013

Really, seperated hotel? Whats the problem with that?! First of of, small room, bed bugs, service was ok, doors leading to other rooms? Really... Small dirty bathroom. Dirty room, smells gross, stained carpet. We planned on staying for a week but ended up leaving after one day. It was very complicated to get out of the situation but we got out! NEVER STAYING HERE AGAIN!!!

  • Stayed March 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, June 3, 2013
Dear Shawn,

We appreciate hearing about your stay at our resort.

So that we may follow up on the experiences you describe, please contact us at 407-997-5000 and ask to speak to a resort representative. We regret any discomfort you felt and want to assure you that the guest experience is of the utmost importance to us.

We realize you have many choices for resort accommodations but hope you will consider Legacy Vacation Club in Orlando as your host resort when visiting Orlando again as we feel confident that we will exceed your expectations.

Best regards,
Guest Relations
Legacy Vacation Club
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Halifax, NS
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 20, 2013

We stayed here for a week in April - Had the large unit with full kitchen, laundry, king bedroom, two double bedroom and den with pull out couch. LOVED the size of it! It was nice to park in front of your door (especially coming home with sleeping children after the parks), having the laundry and full kitchen was a huge plus in saving money, the kids slept so much better in their own rooms as opposed to one large hotel room, the pool was clean and never too busy, hot tub was very hot (sometimes they are just warm), front desk supplied tennis equipment, just over a mile to Downtown Disney - close to I-4 on/off ramps, Pizza Hut, Dunkin Donuts, McDonalds, etc. right there around the corner! Would recommend it for sure, would return for sure, actually can't wait to go back!!! The hotel itself is older and likely a 3 star but the amenities make it for sure!!!!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, April 22, 2013
Dear Guest,

How wonderful to hear that you had a great time here with us at Legacy Vacation Club in Lake Buena Vista!

Several of the amenities that you pointed out are what make us stand our amongst the numerous hotels in the Orlando area. It's great to hear that you enjoyed the spacious accommodations - this is always a favorite with families that visit our resort.

Our location is indeed convenient and we're glad this was a selling point for you.

We hope you'll be able to visit us again in the future.

Warm regards,
Guest Relations
Legacy Vacation Club
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Chicago, Illinois
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 7, 2013

I recently stayed with my family of 7 over spring break, the room was a great size, nice, and very clean. However the plumbing was not strong and barely flushed. On the third day of our stay the pipe broke in the building that we had, I know the resort had no control over this, however it really inconvenienced our day. Only a couple of us could shower before there was no water. We called for status on the repair, and after four calls to the front desk I finally asked if we could just have access to a different building to use the bathroom. They did give us access to the other room. Overall the stay was nice and enjoyable, the pool was relaxing and the location was very convient for what we were in Orlando. I would most likely give it another chance.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, April 8, 2013
Dear Hilary,

First and foremost, please accept our sincere apologies for any of the inconveniences which occurred during your stay. We are terribly sorry if these affected your stay at all.

We appreciate you taking the time to leave this review, and are pleased to hear that overall you enjoyed your stay. We love to hear that you enjoyed the pool and our convenient location.

Again, please accept our apologies and we do hope you'll keep us in mind when planning your next vacation.

Warm regards,
Guest Relations
Legacy Vacation Club
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Burlington, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 9, 2013

Happy ending. two stays at this resort. I run a business and learned that you can not get it right every time. My gauge of success, is how you deal with the short commings and how you make it right. Expecations were not met the first time. My concerns were met head on, and they worked hard to correct and make it right. Happy endings.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, March 12, 2013
Hi Frank,

Thanks for taking the time to leave this message! We apologize for any inconveniences you may have initially experienced with us. However, it's wonderful to hear that your "concerns were met head on" and that these issues were resolved.

Here at Legacy Vacation Club we pride ourselves on our customer service. We want to provide families memorable vacation experiences and are able to do so with the help of our friendly and attentive staff.

We hope you'll keep us in mind when planning your next vacation.

Best,

Guest Relations
Legacy Vacation Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, Indiana
1 review
3 of 5 stars Reviewed February 27, 2013

I just returned from a 6 night stay at the Legacy Resort. There are positives and negatives to share. Before deciding on this accommodation, realize it is a resort location NOT a hotel. So there is not daily room service/cleaning. This is okay with me as I'm fine with reusing towels, not having bed changed every night etc. There is an additional charge if you want to have cleaning done during your stay.

Positives:
Room was clean and everything was in working order.
Location was ideal -- just a mile away from Downtown Disney where you can park for free and jump on the Disney buses and get anywhere.
Price was right. Didn't have a discount hotel feel.
Facility itself is nice and access is easy

Negatives:
Almost no customer service. I asked three times for additional washcloths and never received them. My room key quit working and when I went to the desk to have it fixed was not offered an apology or any concern that I'd been inconvenienced (I was hauling groceries, and other gear at the time, so it really was a hassle)
The door that connects to the adjoining room permits ANY noise to carry over. I woke up one morning to the sound of my neighbors having breakfast. After that I closed the bedroom door the next night it was okay but if I'd had noisly neighbors, it would have been miserable. This was in one of the small units, so perhaps other units don't have this problem.


I might consider this accommodation again because of the price, but I'd look for othe value properties as well. They did nothing to build any customer loyalty. This was quite a comparison to the Disney parks where the guest is Queen.

Room Tip: For more privacy, ask for a room that doesn't have an inter-room connection to another unit. If...
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  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 20, 2013

My husband and I stayed for two nights in February 2013. First, when you check in they really try to hard sell the timeshare breakfast. I found that very annoying, if I say no the first time, then stop trying. Next, we stayed in a Junior suite and let me explain you can hear every word, every movement of your neighbors, it sounds like they are in your room. If you have a large group with adjoining rooms it wouldn't be an issue, but with strangers it is a major negative. The suite was mostly clean, but not updated. Because of he noise we would not stay here again or recommend.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, February 25, 2013
Dear Guest,

Thank you for your feedback. We sincerely apologize for the confusion regarding our vacation ownership options.

We do offer timeshare products to those who are interested in taking a tour and hearing about the benefits of vacation ownership. However, our team members who are offering these benefits and services should have communicated this to you without pressure. I apologize for the delivery and perception received during your check in experience with our sales team.

In regards to the noise levels with adjoining units, unfortunately some units generates a higher level of noise than others, and unfortunately this is not an easy fix. All we can do is contact the appropriate unit and ask that at a certain time in the evening they exercise quiet time and be considerate of those guests in adjacent units. Again, I apologize for the noise and we would have certainly addressed this while you were staying with us.


Thank you once again for taking the time to convey the details of your stay. We look forward to hearing from you.

Sincerely,
Legacy Vacation Club Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Legacy Vacation Resorts-Lake Buena Vista

Address: 8451 Palm Pkwy, Orlando, FL 32836-6414 (Formerly Celebrity Resorts)
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#29 Best Value Hotel in Orlando
#46 Top resorts Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Legacy Vacation Resorts-Lake Buena Vista 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Legacy Vacation Resorts-Lake Buena Vista Hotel Orlando
Celebrity Resort Orlando
Celebrity Hotel Orlando
Celebrity Resorts Lake Buena Vista

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