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“Not impressed” 2 of 5 stars
Review of Legacy Vacation Resorts-Lake Buena Vista

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Legacy Vacation Resorts-Lake Buena Vista
3.0 of 5 Resort   |   8451 Palm Pkwy, Orlando, FL 32836-6414 (Formerly Celebrity Resorts)   |  
Hotel amenities
Ranked #180 of 326 Hotels in Orlando
Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Not impressed”
2 of 5 stars Reviewed February 20, 2013

My husband and I stayed for two nights in February 2013. First, when you check in they really try to hard sell the timeshare breakfast. I found that very annoying, if I say no the first time, then stop trying. Next, we stayed in a Junior suite and let me explain you can hear every word, every movement of your neighbors, it sounds like they are in your room. If you have a large group with adjoining rooms it wouldn't be an issue, but with strangers it is a major negative. The suite was mostly clean, but not updated. Because of he noise we would not stay here again or recommend.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, February 25, 2013
Dear Guest,

Thank you for your feedback. We sincerely apologize for the confusion regarding our vacation ownership options.

We do offer timeshare products to those who are interested in taking a tour and hearing about the benefits of vacation ownership. However, our team members who are offering these benefits and services should have communicated this to you without pressure. I apologize for the delivery and perception received during your check in experience with our sales team.

In regards to the noise levels with adjoining units, unfortunately some units generates a higher level of noise than others, and unfortunately this is not an easy fix. All we can do is contact the appropriate unit and ask that at a certain time in the evening they exercise quiet time and be considerate of those guests in adjacent units. Again, I apologize for the noise and we would have certainly addressed this while you were staying with us.


Thank you once again for taking the time to convey the details of your stay. We look forward to hearing from you.

Sincerely,
Legacy Vacation Club Management
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153 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Vail, Colorado
Top Contributor
70 reviews 70 reviews
19 hotel reviews
Reviews in 38 cities Reviews in 38 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed February 20, 2013

I booked this place for a "Chick Trip" reunion with two high school friends after a conference at Disneyworld. We used this venue as a base for trips to Winter Park, Mt. Dora and other non-Disney destinations. We were pleasantly surprised as to how nice the unit was and how convenient it was to be near the highway (I-4). The unit was nicely appointed and the we appreciated having a kitchen and a washer/dryer. The staff was accommodating and friendly. NEGATIVES: the configuration of the jacuzzitub/shower was awkward and could be dangerous for people with mobility problems; there were insufficient towel racks in the bathroom; the sofa bed was seriously uncomfortable for more than a child and (the worst) the noise from children crying in the adjoining unit was sometimes disruptive to our sleep. However, the price was right for our purposes. I would return to this property if I were in a party of two so no one would have to use the sofa-bed. The other problems where things that I could live with--but no more nights on the sofa bed with a crying baby next door!!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, February 27, 2013
Dear Guest,

We appreciate you taking the time to share the details of your stay at Legacy Vacation Resort in Lake Buena Vista. Thank you for the kind words regarding your accommodations.

We take great pride in our customer service and are thrilled our staff provided you with friendly service during you stay.

Please accept our apologies regarding any noise that may have come from adjoining rooms. Our resorts are very family-friendly, therefore we have many children staying with us. We do hope this was not too much of an inconvenience for you and your friends.

Again, your review is greatly appreciated and we do hope to see you again.

Warm Regards,
Guest Relations
Legacy Vacation Club
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Southampton, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 9, 2013

We stayed here for 2 weeks, self catering, in April 2012 with 6 adults and 2 children. This was my first time in Florida and first trip to the states (apart from New York on way between flights).

We stayed in a ground floor apartment which was supposed to sleep up to 10 people but some of which were sofa beds-although this wasn't really an issue. The apartment was spacious and very clean, A nice sofa and two arm chairs and a wall fitted tv, Kitchen had well maintained appliances, lots of cupboard space and all necessary utensils.

Bedrooms were well furnished (table and chair, beds, sink) and ours had its own fridge!
The apartment had 2 bathrooms one with a jacuzzi, both large and very nice.

The hotel had a mid sized pool and use of another pool at the hotel opposite, use of computers with internet connection are free,which is good for keeping in touch with family and friends back home. There is also a BBQ area near the pool area and you can get BBQ utensils to use from reception.

The hotel is in a good location and very close to all the main attractions that we wanted to visit such as Universal studios etc.

Really enjoyed our trip here and would like to visit again one day (when I can afford it again)

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, February 21, 2013
Dear Guest,

Thank you for selecting Legacy Vacation Club in Orlando, Florida as your vacation destination. We appreciate the positive feedback! Our goal is to ensure that each and every guest has a positive vacation experience and we couldn’t be happier that you enjoyed your experience. We will share this with the entire team at Legacy Vacation Club. We look forward to your return to the Orlando area and thank you again for the wonderful feedback

Sincerely,
Legacy Vacation Club Management
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Al Muharraq, Bahrain
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 28, 2012

We stayed in this resort for 5 nights and we were sad that we left. Everything about the resort was amazing and I would definitely come back to Legacy when I visit Orlando again. They have everything you need and more. All the main attractions in Orlando are close by and I highly recommend this resort to anyone group or couple visiting Orlando. I was celebrating my honeymoon while we were there.

Room Tip: When checking out, I recommend you ask the hotel staff to check the room before leaving to ensure ev...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotherham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 19, 2012

We have just returned from a 15 night stay here, and we were very impressed with the two bedroom apartment we rented. The apartments are in blocks, with each block having four "A" apartments and a 4 smaller "B" Studio (2 on the ground floor and 2 on the first floor). The two bedroom apartment is basically both the "A" and "B" apartment and studio, with the adjoining door between them unlocked. We were a party of two adults and two children, so in theory could have managed with the apartment, however we did not want to sleep on a sleeper sofa, so we opted for the two bedroom option to give us proper beds, and we were really impressed with the amount of space we had. The facilities within the apartment were excellent. The kitchen had a full size oven, a huge microwave, fridge freezer, washing machine and dryer and a dishwasher, and the management even provided detergents for both the dishwasher and the washing machine! The apartment was spotlessly clean - it looked exactly like the pictures on the website, which isn't always the case. We had the apartment cleaned three times during our stay. We were supplied with enough towels for a party of ten, and are more than capable of making our own beds, so didn't have a problem with this.
I would imagine that if you only rented one half of the accommodation, it could be noisy, as the walls weren't very thick, however this wasn't a problem for us. Many people have commented on the bath being difficult to get into - again this wasn't an issue for us. In fact, we had a battle getting our kids out of it as it was so big and deep and they loved the bubbles. Because of the layout of the apartment blocks, you can always park you car close to your door, which is handy when carrying lots of shopping or a sleeping child.
The location, on Palm Parkway, is excellent. This was one of the main reasons we initially chose this place, as we find Lake Buena Vista so central - yes you could probably rent a villa in Kissimmee for a similar price, but the location isn't so desirable (to us anyway). It is only a couple of minutes in the car to the entrance of Downtown Disney, and so very close to all the Disney parks. It is also very close to the I-4 for easy access to Universal, and its only five minutes to Orlando Premium Outlets. There are some shops and restaurants within walking distance, and dozens more within a few minutes drive. We have stayed at the Hawthorn Suites next door a couple of times, however if I have the option in future, I would choose this hotel over the Hawthorn Suites due to the space and the better quality of fittings within the apartment.
I genuinely did not want to leave, and would not hesitate to stay here again if the price was right.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerrards Cross, Bucks, UK
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed November 11, 2012

Have just returned home after a two week stay at the Lagacy in Kissimmee and can honestly say the place is great. We had a two bed suite with kitchen and dining area with lounge which was excellent. We had read dreadful reviews about this site befor leaving and were worried it would be tired and dirty as some people have said, and we can honestly say we did not find it like that and would have no hesitation staying there again. Also the staff at this resort hotel are very polite and helpful. The Legacy resort is located just off 192 so Disney and Sea World are close by. Also tons of restaurants are just minutes away.Give it a try,its good!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Top Contributor
132 reviews 132 reviews
27 hotel reviews
Reviews in 42 cities Reviews in 42 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed October 24, 2012

Stayed here for 10 nights in October.
Had a small studio. This had a room with two doubles, separate bathroom and small living room, with galley kitchen ( micro wave, coffee machine, fridge etc). Rooms are a bit dark but are very clean. Staff very pleasant and they will re stick toilet rolls/ toiletries if you ask. A separate unit has two excellent washers and two new driers in them. Only down side is that because studios can connect, if persons in room next door it can be noisy but I had little trouble with this.
For the price charged it was excellent value and the location is superb. You are near to crossroads with plenty shops and places to eat as well as east access to I4.
For a budget clean, easy parking and well maintained.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, June 3, 2013
Dear Guest,

Please accept our sincere apology for the misconception regarding our resort services. As a vacation ownership resort, it is not standard practice to offer daily housekeeping services. We do recognize that many visiting guests, who are renting a suite with us, are accustomed to hotel services and prefer daily cleaning, so we do offer the service at an additional fee.

We are sorry that this experience did not meet your expectations. We would like the opportunity to discuss this matter with you further. Please call 407-997-5000 to speak to a resort representative about your stay.

Thank you for taking the time to provide this valuable feedback regarding our services.

Sincerely,
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Legacy Vacation Resorts-Lake Buena Vista

Address: 8451 Palm Pkwy, Orlando, FL 32836-6414 (Formerly Celebrity Resorts)
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#17 Best Value Hotel in Orlando
#42 Top resorts Hotel in Orlando
#165 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Legacy Vacation Resorts-Lake Buena Vista 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Legacy Vacation Resorts-Lake Buena Vista Hotel Orlando
Celebrity Resort Orlando
Celebrity Hotel Orlando
Celebrity Resorts Lake Buena Vista

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