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“Friendy staff” 4 of 5 stars
Review of BEST WESTERN Lake Buena Vista Resort Hotel

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BEST WESTERN Lake Buena Vista Resort Hotel
3.0 of 5 Resort   |   2000 Hotel Plaza Boulevard, Lake Buena Vista, Orlando, FL 32830   |  
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Ranked #145 of 326 Hotels in Orlando
Fort Lauderdale, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Friendy staff”
4 of 5 stars Reviewed July 22, 2014

Stayed at this hotel one night for business. The staff was friendly and the rooms were decent. Definitely not the nicest or classiest hotel I have been to but it did the trick, I would stay here again and recommend to people.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youssef B, Front Office Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review, July 23, 2014
Thank you for taking the time to offer feedback from your recent stay with us. We’re glad you had a good stay and hope to see you again soon. We appreciate your comments, and pay attention to what our guests have to say!

regards,

Youssef B
Front office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,685 reviews from our community

Traveler rating
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    109
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (300)
Date | Rating
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English first
Miami, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 22, 2014

Great hotel & services. But the safes are not safe because we have inside jobs employees checking the safes for untracking items like cash & jewelry that you cannot track nor prove. Beware!
I intend to go back but not to leave anything valuable in the safe but a bible.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youssef B, Front Office Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review, July 23, 2014
Thank you for providing a review from your recent stay with us. We appreciate you taking the time, and know that we listen to all comments both positive and informational, and use them as a way to constantly look for ways to deliver a superior guest experience. As for the safes in the rooms, they are digital and once our guests set them up to their own code, its hard for employees to open them. also we do provide safety deposit box at the desk with hard keys for guest use free of charge.We hope to see you on your next visit to the Disney area, and hope it is real soon.
Best Regards,

Youssef B
Front office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayette, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 22, 2014

The hotel was really nice and clean. The room was perfect for my family size of 3. The staff was very helpful, visible, and available when needed. The only problem I had was the number of channels available on TV. However, I do understand that people spends most of their time away from the hotel for entertainment purposes.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youssef B, Front Office Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review, July 23, 2014
Thank you for providing a review from your recent stay with us. We appreciate you taking the time, and know that we listen to all comments both positive and informational, and use them as a way to constantly look for ways to deliver a superior guest experience. We hope to see you on your next visit to the Disney area, and hope it is real soon.
Best Regards,

Youssef B
Front office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Port, Florida
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 21, 2014

We booked our hotel online. We even called in advance to confirm that the charges went through. Get to hotel only to be told they don't have our reservation. Call hotels.com get reservation #. And hotel put it under someone else's name. Was then told by front desk they needed another credit card for additional hotel fees, no problem gave them a card. Come to find out they ended up charging our second card the exact same amount as the first card. So we paid for a week long vacation twice. Go to front desk to only find out the have to leave a massage with their accounting department to get back to me. As a guest at a hotel we we're treated with poor customer service. If this wasn't already a week long planned vacation we would have demanded our money back and left. Front desk people need retraining on charges, reservations, and customer service.

Room Tip: Don't stay at the best western is a tip I'd give any travelers.
See more room tips
  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youssef B, Front Office Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review, July 22, 2014
I appreciate you taking the time to let us know about your recent stay. We attempt to deliver a good stay at a fair price to all of our guests, but we obviously did not meet this goal with you and I apologize for that. We will use the things you mentioned as a training opportunity for the departments involved, in hopes of improving our hotel and staff for future guest stays.
Best Regards,

Youssef B
Front office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, United States
1 review
5 of 5 stars Reviewed July 21, 2014

GREAT experience! from an extremely professional and friendly staff to excellent locations to the parks and great accommodations and cleanliness. I recommend this hotel to everybody who wants to have a great place to stay during your vacacions in Orlando without having to pay a fortune to recieved an overall excellent experience.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youssef B, Front Office Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review, July 22, 2014
I just wanted to say thank you for taking the time to review your recent stay with us. We appreciate all your nice comments, and we’re glad we were able to help make your stay a good one! We look forward to seeing you again soon.
Best Regards,

Youssef B
Front office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uniondale, United States
1 review
5 of 5 stars Reviewed July 21, 2014

loved it!! very clean place staff really nice. loved the view of the balcony I would go stay at this hotel anywhere this hotel chain will be another favorite would really recommend it my kids loved it

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youssef B, Front Office Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review, July 22, 2014
Thanks for letting us know you enjoyed your recent stay with us. We appreciate you taking the time, and hope to see you back soon!
Best Regards,

Youssef B
Front office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 20, 2014

This property has turned into my favorite Orlando Hotel. The hotel has gone through an extensive remodel and is very up-to-date. There several benefits in staying here over the other area hotels. Namely, once you are here, there is no need for additional transportation to Disney as there is a Mears bus every 30 minutes to all of the Disney Parks as well as in the evening to the Downtown Disney (Soon to be Disney Springs) area. The rooms are comfortable with many overlooking the park area. My room was fantastic being on the 11th floor. The people at check in are professional and very helpful. All but one of the servers in the breakfast restaurant are friendly and helpful. The bartender is always friendly and provides just enough conversation but not too much. The evening food is disappointing as they have three menus and do not do any well. If there was a downside to my stay it was at check out when they attempted to charge me for receiving packages for me. I was informed that this was a new policy but when I objected and asked for a manager, the charges were dropped. I was also disappointed that the customer service manager has changed and the new guy was unresponsive to several emails trying to book the hotel directly. The workers from the cleaning staff to the bell man are responsive and very friendly at all times. I remain a loyal customer and will stay here again!

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youssef B, Front Office Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review, July 22, 2014
Thank you for taking the time to offer feedback from your recent stay with us. We’re glad you had a good stay and hope to see you again soon. We appreciate your comments, and pay attention to what our guests have to say!
Best Regards,

Youssef B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Lake Buena Vista Resort Hotel

Address: 2000 Hotel Plaza Boulevard, Lake Buena Vista, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Top resorts Hotel in Orlando
#108 Business Hotel in Orlando
#126 Romantic Hotel in Orlando
#129 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Lake Buena Vista Resort Hotel 3*
Number of rooms: 325
Official Description (provided by the hotel):
Located in Downtown Disney®, this Lake Buena Vista hotel is the ideal place to stay for an affordable Disneyworld® vacation. Our hotel near Disneyworld® offers guaranteed admission and continuous complimentary shuttle transportation to all four Walt Disneyworld® theme parks!After a day of non-stop fun and excitement, guests can retire to one of 325 generously-appointed guest rooms each featuring furnished private balconies. Additional business and leisure amenities in each room include 37-inch LG LCD flat panel TV's with cable access, an alarm clock radio with iPod compatibility and complimentary wireless Internet access. Our Lake Buena Vista Resort offers fun for the whole family with an outdoor heated swimming pool, a video game room, fitness center, a cocktail lounge with pool side seating and an on-site restaurant. Business guests staying at the BEST WESTERN Lake Buena Vista Resort Hotel will also appreciate our hotel's business services, meeting facilities and close proximity to local corporations, including Johnson & Johnson, IBM, KPMG and Accenture, in addition to easy access to the Orlando Convention Center. This 100% non-smoking Lake Buena Vista hotel is also situated in the heart of local events like the Disney® Marathon, the Epcot® Food & Wine Festival and the Epcot® Flower & Garden Festival. While you're here, don't forget to visit the ESPN® Wide World of Sports Complex, Downtown Disney® West Side, Downtown Disney® Market Place and Pleasure Island. Just minutes from the BEST WESTERN Lake Buena Vista Resort Hotel, guests will find themselves in the heart of the area's best attractions, including Animal Kingdom®, SeaWorld® Orlando, the Orlando Orange County Convention Center, Discovery Cove Orlando, Universal Studios®, Legoland® Florida and Busch Gardens®.For the ultimate family-friendly Downtown Disney® hotel experience, book a stay today and save with the BEST WESTERN Lake Buena Vista Resort Hotel. ... more   less 
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Also Known As:
Best Western Lake Buena Vista Hotel Orlando
Best Western Orlando
Orlando Best Western

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