It's more like a former three-star trying desperate not to slip, and not quite succeeding. Stayed three nights in March 2013, paid 355 through Hotwire's take-a-chance deal which showed Disney's Caribbean Resort as an example of the type available in the category, and lemme tell you, the BW's nothing like the Caribbean Resort. Positives: location on the resort row leading to Downtown Disney, which makes it 'on property.' Staff VERY welcoming and pleasant and helpful. Basic cleanliness good. Free Wi-fi good enough to stream movies. Free parking. Negatives: very dated, signs of wear (cracks in bathroom tiles, slow elevators, etc.). "Resort fee" of $11 tacked on. You'll pay extra for a king bed, fridge, or microwave. No charge for a rollaway but the mattress is so thin you can see the hard springs through it -- no one but an exhausted toddler could sleep on it. The regular beds in the room are quite comfortable.
I came home after a day in the parks and my room hadn't been cleaned, despite a "Please Clean Room" sign. The manager said that the staff couldn't read the sign. After I asked whether they could be trained to identify the blue side from the white side, he admitted "I got no excuse" and gave me a $20 credit on my bill. !!
We didn't have as good an experience with the park shuttle as other reviewers. Longer waits, less dependable times than others have reported. $13 breakfast buffet that's just okay, a tiny Pizza Hut concession with breakfast sandwiches, pastries, coffee, beverages, and some lunch/dinner offerings. They have an expensive room service menu, but on two different nights we could not get through to them despite trying for two hours. There's are restaurants and a Goodings grocery store about a 15-minute walk away, but they also have their prices jacked up.
After all charges, I paid about 133 a night. For spring break time, short notice, this is not bad for on-property, but a friend got the same rate booking directly with them that I got through Hotwire, which I don't think I'll ever use again. I'd rather book farther ahead and off-season and stay in one of the lower-end Disney resorts for a newer property with more features, even if it would be about 50 more.
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