Spent 4 days at this hotel. We had reserved through Expedia. This hotel is currently under renovations. Unfortunately we were put in a room on the side of the hotel that was being renovated. Water was pouring down the side of the window consequently could not use the balcony, nor could we open the curtains as there were workers outside on the scaffolding. There was no safe in the room, or a refrigerator (although there was space for one). When we complained the hotel staff obligingly moved us to the other side of the hotel and gave complimentary breakfast coupons, provided us with a safe but no refrigerator. Although we could have had a fridge had we paid the extra charge. Best Western had also made a mistake with the reservation, we had booked 4 nights through Expedia but Best Western had us booked for only 3 nights.
Should say that the rate that we were quoted on Expedia was significantly more than the rate we would have paid had we booked directly with Best Western.
We have stayed at Best Western in many countries and never had this experience.
Location was great and once we were in a new room the room was very comfortable. Hotel staff was very friendly and helpful.
- Official Description (provided by the hotel):
- Located in Downtown Disney(R), this Lake Buena Vista hotel is the ideal place to stay for an affordable Disneyworld(R) vacation. Our hotel near Disneyworld(R) offers guaranteed admission and continuous complimentary shuttle transportation to all four Walt Disneyworld(R) theme parks!After a day of non-stop fun and excitement, guests can retire to one of 325 generously-appointed guest rooms each featuring furnished private balconies. Additional business and leisure amenities in each room include 37-inch LG LCD flat panel TV's with cable access, an alarm clock radio with iPod compatibility and complimentary wireless Internet access. Our Lake Buena Vista Resort offers fun for the whole family with an outdoor heated swimming pool, a video game room, fitness center, a cocktail lounge with pool side seating and an on-site restaurant. Business guests staying at the BEST WESTERN Lake Buena Vista Resort Hotel will also appreciate our hotel's business services, meeting facilities and close proximity to local corporations, including Johnson & Johnson, IBM, KPMG and Accenture, in addition to easy access to the Orlando Convention Center. This 100% non-smoking Lake Buena Vista hotel is also situated in the heart of local events like the Disney(R) Marathon, the Epcot(R) Food & Wine Festival and the Epcot(R) Flower & Garden Festival. While you're here, don't forget to visit the ESPN(R) Wide World of Sports Complex, Downtown Disney(R) West Side, Downtown Disney(R) Market Place and Pleasure Island. Just minutes from the BEST WESTERN Lake Buena Vista Resort Hotel, guests will find themselves in the heart of the area's best attractions, including Animal Kingdom(R), SeaWorld(R) Orlando, the Orlando Orange County Convention Center, Discovery Cove Orlando, Universal Studios(R), Legoland(R) Florida and Busch Gardens(R).For the ultimate family-friendly Downtown Disney(R) hotel experience, book a stay today and save with the BEST WESTERN Lake Buena Vista Resort Hotel. Reservation must be guaranteed with a valid credit card. Hotel reserves the right to authorize 1st night room and tax when applicable. A Valid credit card must be presented at check-in. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Lake Buena Vista Hotel Orlando
- Best Western Orlando
- Orlando Best Western