This is not the first time we stayed at this hotel. The location is excellent right at the heart of Downtown Disney, near all parks and the area is very clean. Now to reality, the hotel is getting a new fresh paint not only on the outside but the rooms as well. Lobby looks a bit more modern, but the hotel Manager himself needs a customer service FACELIFT. Very rude when we checked in. When he mentioned that the rooms where painted and we requested a room that did not have the scent of paint so he upgraded us to a larger room but he made seem that he did us a favor! Was he looking for a tip or for us to praise his glory?
The room we were provided is very large and looks good. The TV is a LG flat screen and of a good size. Out first night we called for maintenance because the Disney TV channel was not clear and other channels as well. After 1 hour no maintenance person came in, since it was getting late we called again to see and the same Manager told us someone was on their way. We cancelled the call and requested a wake up call. At least this Manager could get the wake up call correct?!? The AC unit makes tons of noises when it turns on and room service adjust the temperature very high. Why can't we enjoy a cool room when we walk back in?
Right before we left for the park we requested them to look at the TV and hopefully upon our return it will be working correctly. Upon our return we spoke with the Same Manager and he confirmed by looking at his clip board and ensured us the problem was taken care of. NOT!!!
When we checked out we spoke to another person at the front desk, explained to her the issue and she suggested we speak with the Manager. We told her no since the Manager was the problem. She was kind enough to remove the resort fees from our bill for our troubles.
Overall, it’s not a bad place to stay, just make sure you are not stuck with the Manager (wish I got his name) and you will be fine!
- Official Description (provided by the hotel):
- Located in Downtown Disney(R), this Lake Buena Vista hotel is the ideal place to stay for an affordable Disneyworld(R) vacation. Our hotel near Disneyworld(R) offers guaranteed admission and continuous complimentary shuttle transportation to all four Walt Disneyworld(R) theme parks!After a day of non-stop fun and excitement, guests can retire to one of 325 generously-appointed guest rooms each featuring furnished private balconies. Additional business and leisure amenities in each room include 37-inch LG LCD flat panel TV's with cable access, an alarm clock radio with iPod compatibility and complimentary wireless Internet access. Our Lake Buena Vista Resort offers fun for the whole family with an outdoor heated swimming pool, a video game room, fitness center, a cocktail lounge with pool side seating and an on-site restaurant. Business guests staying at the BEST WESTERN Lake Buena Vista Resort Hotel will also appreciate our hotel's business services, meeting facilities and close proximity to local corporations, including Johnson & Johnson, IBM, KPMG and Accenture, in addition to easy access to the Orlando Convention Center. This 100% non-smoking Lake Buena Vista hotel is also situated in the heart of local events like the Disney(R) Marathon, the Epcot(R) Food & Wine Festival and the Epcot(R) Flower & Garden Festival. While you're here, don't forget to visit the ESPN(R) Wide World of Sports Complex, Downtown Disney(R) West Side, Downtown Disney(R) Market Place and Pleasure Island. Just minutes from the BEST WESTERN Lake Buena Vista Resort Hotel, guests will find themselves in the heart of the area's best attractions, including Animal Kingdom(R), SeaWorld(R) Orlando, the Orlando Orange County Convention Center, Discovery Cove Orlando, Universal Studios(R), Legoland(R) Florida and Busch Gardens(R).For the ultimate family-friendly Downtown Disney(R) hotel experience, book a stay today and save with the BEST WESTERN Lake Buena Vista Resort Hotel. Reservation must be guaranteed with a valid credit card. Hotel reserves the right to authorize 1st night room and tax when applicable. A Valid credit card must be presented at check-in. ... more less
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- Also Known As:
- Best Western Lake Buena Vista Hotel Orlando
- Best Western Orlando
- Orlando Best Western