We traveled down to Orlando for a wedding. The wedding party were all staying at the Best Western, so we did too. First, they charge you $9.99/day for a resort fee! Really? Resort? This place? They have a pool! That's it! They advertise free shuttle service to the attractions and the outlets. When we went to ask what time the shuttle goes to the outlet, we were told, oh no, you have to book that ahead of time. And it's too late today. We asked at 11:00 AM! When we arrived, no one was at the check-in desk and we didn't know where to go. Finally, the rental car guy called to the back room and got us an employee! The pictures on the internet do not resemble this place at all! The lobby is small with 2 seating areas for 4 people each. Next, the rooms. We did get the king that we requested. The pillows and mattress were great! Can't complain. There is a spot for a refrigerator but the spot was empty! Apparently, you have to ask ahead of time, and none were available. When we arrived our carpet was wet! My husband was brave and sniffed the huge wet circles! Whew, they smelled like carpet cleaner and nothing else! The bathrooms are sooooo old! The toilet is really low. If you have mobility issues, I am afraid you would not be able to get on or off the toilet. The paint was peeling in the shower. No clothes line in the shower to hang your wet swimsuits either. The advertise granite countertops. The only granite in our room was on the empty refrigerator/TV console! They do have daily maid service but will only change your sheets every 3 days unless requested! We only stayed 2 nights so that was okay! We did eat at the restaurant. I had the grilled chicken sandwich and it was good. If you are hungry between 12-4, you have to go to the bar and order. The small cafe and restaurant are not open! Oh yes, and they will try to wrangle you in for the "Time Share" talk. We had a message everyday stating that we forgot to pick up or welcome bag at guest services! No thanks, I went through that trap once in Hawaii and never again! When we went to check out, they advertise late check out to 3:00 PM if available. We had a late flight out, so we asked. The rude front desk woman, kept chewing her gum, never looked out of her dark sunglasses, and said ya, you can stay til 12. We said don't you want to know what room and what about 3? We were curtly told, you have until 12 and no longer. I guess she had a rough night and was tired from all the gold jewelry she was sporting! I would NOT go back to this place. It was a big rip off with resort fee's and I just felt icky.
- Official Description (provided by the hotel):
- Located in Downtown Disney(R), this Lake Buena Vista hotel is the ideal place to stay for an affordable Disneyworld(R) vacation. Our hotel near Disneyworld(R) offers guaranteed admission and continuous complimentary shuttle transportation to all four Walt Disneyworld(R) theme parks! After a day of non-stop fun and excitement, guests can retire to one of 325 generously-appointed guest rooms each featuring furnished private balconies. Additional business and leisure amenities in each room include 37-inch LG LCD flat panel TVs with cable access, an alarm clock radio with iPod compatibility and complimentary wireless Internet access. Our Lake Buena Vista Resort offers fun for the whole family with an outdoor heated swimming pool, a video game room, fitness center, a cocktail lounge with pool side seating and an on-site restaurant. Business guests staying at the BEST WESTERN Lake Buena Vista Resort Hotel will also appreciate our hotel's business services, meeting facilities and close proximity to local corporations, including Johnson & Johnson, IBM, KPMG and Accenture, in addition to easy access to the Orlando Convention Center. This 100% non-smoking Lake Buena Vista hotel is also situated in the heart of local events like the Disney(R) Marathon, the Epcot(R) Food & Wine Festival and the Epcot(R) Flower & Garden Festival. While you're here, don't forget to visit the ESPN(R) Wide World of Sports Complex, Downtown Disney(R) West Side, Downtown Disney(R) Market Place and Pleasure Island. Just minutes from the BEST WESTERN Lake Buena Vista Resort Hotel, guests will find themselves in the heart of the area's best attractions, including Animal Kingdom(R), SeaWorld(R) Orlando, the Orlando Orange County Convention Center, Discovery Cove Orlando, Universal Studios(R), Legoland(R) Florida and Busch Gardens(R).For the ultimate family-friendly Downtown Disney(R) hotel experience, book a stay today and save with the BEST WESTERN Lake Buena Vista Resort Hotel. Self-Parking is $8.00 plus tax and Valet Parking is available for $12.00 plus tax. Reservation must be guaranteed with a valid credit card. Hotel reserves the right to authorize 1st night room and tax when applicable. A Valid credit card must be presented at check-in. ... more less
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- Also Known As:
- Best Western Lake Buena Vista Hotel Orlando
- Best Western Orlando
- Orlando Best Western