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“Great Stay” 5 of 5 stars
Review of BEST WESTERN Lake Buena Vista Resort Hotel

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BEST WESTERN Lake Buena Vista Resort Hotel
3.0 of 5 Resort   |   2000 Hotel Plaza Boulevard, Lake Buena Vista, Orlando, FL 32830   |  
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Ranked #151 of 327 Hotels in Orlando
BRADENTON
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Great Stay”
5 of 5 stars Reviewed November 23, 2012

Everything was fine. Property was clean and front desk service was excellent. Wait staff in restaurant was not very friendly or happy, but service was fine. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,563 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (279)
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New London, Connecticut
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 22, 2012

If you simply must have a car for your stay in Orlando, I would recommend staying here. We were in room 611 facing the Epcot globe. The staff were just lovely. The proximity to Downtown Disney is a 5 minute walk, so you can enjoy that location on foot and save gas money and parking fees. We went there to see the Art Festival, and will def return next year. The noises coming from the elevators were a bit loud but for the price I did believe it was tolerable. The rooms were clean, the hotel pool is more than adequate, and if you are inclined to purchase a time share, the lovely people at the Wyndham desk will help you with that too. We decided to buy at the Bonnet Creek timeshare, but will surely recommend this hotel for anyone that wants affordable clean room and comfortable beds.

Room Tip: Request to be away from elevators.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 15, 2012

Good location. Easy walk to Downtown Disney. Shuttle service to the Disney parks. Breakfast not included. Having a fridge in the room is $10/day. This cost was waived with our CAA/AMA membership. Laundry machines available but $3 to wash and $2.75 for the dryer.
BEWARE OF THE WYNDHAM timeshare presentation. We did get a deal on park tickets by going to this presentation. GOOGLE this company BEFORE you attend. If you decide this timeshare is something that your family would like BUY IT FROM A CURRENT OWNER for a fraction of the price. This is a HIGH PRESSURE presentation. Many people buy into it who CANNOT AFFORD it.
We were disappointed that this group was in the Best Western lobby. We thought we were being forwarded to a concierge desk not a timeshare group.

Room Tip: We overlooked a treed area at the back of the hotel (? west). It was a nice view and we also could s...
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevDirector, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review, November 21, 2012
Hello Elaine D. Thank you for choosing the Best Western Lake Buena Vista for your trip earlier this month and for your review. We are very pleased that you enjoyed the hotel's location and the excellent view from your guest room. Please accept our apologies for the negative experience that you had with the Wyndham desk. We will forward your comments to their management team as well. We do have a working relationship with them and they usually take good care of our guests. Keep in mind that the presentation is not something that our guests are required to attend unless they wish to receive discounted attraction tickets in return.
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Tustin, California
Top Contributor
58 reviews 58 reviews
51 hotel reviews
Reviews in 29 cities Reviews in 29 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed November 15, 2012

I have mixed reviews about this hotel. It definitely has its good and bad sides. Don't forget to read my biggest issues with this hotel at the end of my review.

The room rates are very reasonable which is why we chose this hotel among many others in the area. Also, the location of this hotel is probably the best compared to the other hotels as well. Only a 8 minute walk to Downtown Disney and 4 minute walk to Crossroads shopping center. With the Crossroads shopping center being so close, we were able to save a lot of money on cabs and food because we didn't have to eat the expensive hotel food. The Crossroads shopping center has a grocery store and numerous restaurant choices ranging from fast food to fancy sit downs.

As you walk into the Best Western Lake Buena Vista Resort it seems really nice. The lobby is new and clean and the customer service is really helpful. Ken, who is the manager, checked me in and he was really great. While I was walking to my room I notice the halls looked newly renovated as well. But, once I open the door to my room my hopes were shot down. It seems as if the hotel is making strides to renovated the building but I guess the rooms are last on the list.

The rooms are as plane as can be. Barely a hint of any kind of decor can be found in the room. I cant complain too much though, because the room was clean and very large.
The only major issues I had with my room was the poor paint job and the inconsistent water temperature in the shower. Oh, and a $10 per day charge if you want a refrigerator sent to your room.

** MAJOR ISSUES I ENCOUNTERED: I was amazed that a hotel could have the word "resort" in their name and not have a jacuzzi. Also, the hotel makes you pay a resort fee of $10 per day. For what? The Gym is miniature with poor ventilation, no jacuzzi, no refrigerator, no safe, and they want me to pay a $10 resort fee on top of it? I personally feel that if you are allowed to put the word "resort" in your name, you need to live up to that. In my opinion, this is not a bad place, but it's definitely NOT a resort.

I would recommend this place for people who are on a strict budget. It's actually a good hotel at a very good value. You cant be too picky to enjoy this place though. Those of you who are looking for more class and relaxation should look elsewhere. I would stay here again but not my first choice. I told you I had mixed reviews.

Room Tip: Choose a room above the 6th floor facing the lake and Disney World. You cant really see the firework...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevDirector, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review, November 21, 2012
Hello Maikolo. Thank you for your review. We are very pleased that you enjoyed the hotel's convenient location and the customer service that Ken at our Front Desk provided upon your arrival. We take pride in providing our guests with comfortable and clean accommodations as well. Although our guest rooms may not offer all of the amenities that some of the higher priced hotels in the area offer, we feel that our in room amenities which include 37 inch flat panel TV's, alarm clock radios with MP3 connector, coffee maker, hairdryer, and private furnished balconies are appreciated by our guests. We agree with you that we should provide refrigerators in all of our guest rooms and will be adding this amenity in early 2013.
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Vancouver, BC
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 13, 2012

As we'd never been to the Orlando area before we weren't sure which area to choose,
Booked this hotel online through www.bookit.com & paid $371.46 for 5 nights. Immediately after booking I emailed the hotel requesting a room on the highest floor away from the elevator, ice machine & other common areas with a king bed. I also requested a Disney view (you can see the fireworks @ night). Upon check-in we received all as requested.
This hotel is in the Downtown Disney area & only a 7 minute walk to the Disney Marketplace. It's also a short walk to the grocery store, McDonalds, Red Lobster & other amenities.
The hotel has a pool but no hot tub. The restaurant/lounge has limited food selection but the chicken burger was great! Free Disney shuttle is available.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevDirector, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review, November 21, 2012
Hello. Thank you for your candid review of our hotel. It is always refreshing and appreciated when our guests are pleased with their hotel stay and the hotel amenities. We agree with you that the chicken burger in the restaurant is great. We hope to see you back again real soon.
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Pembroke Pines, Florida
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 8, 2012

We spent a couple of days at Lake Buena Vista, did Epcot and Downtown Disney,had a great time. Hotel, first impression, looks good, but upon further review, as they say in the NFL, definetly needs to be updated. Bathroom door has to be changed, paint peeling off the door, water stains on ceiling and wall, paint job did not do it, large tear on the inside of the drapes. Room was large, had a great view on the 17th floor, free shuttle from hotel to parks and back, very convenient. Will definetly try another hotel next trip.

Room Tip: Higher floors, corner rooms.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevDirector, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review, November 13, 2012
Thank you for choosing our hotel for your stay during your trip to the Lake Buena Vista area. We also appreciate your review. Although you enjoyed the size and view from your room and our convenient location, it appears that you weren't completely satisfied with the condition of your room. We are always working on improving our guest rooms and are going to address the paint and drapery issues that you mentioned right away. Please give us another chance on your next visit and we can assure you that you will be satisfied.
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Huntsville, Alabama
Top Contributor
58 reviews 58 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed November 5, 2012

We made a quick trip to Orlando and looked for a value-priced hotel. The Best Western at Lake Buena Vista fit our needs. The rooms are large, but outdated. This is not a huge problem for me as long as it is clean. The room was basically clean, but far from immaculate. There were dead bugs in the sconce lights by the beds. The bedspreads should be thrown away, they are disgusting. I put them on the floor so I would not touch them while I slept. The beds are very firm and felt like they are past due for replacement. The carpet was long past needed replacement.The bathroom was fairly clean, but housekeeping should pay attention to the area behind the lavatory faucet, the base of the toilet and the floors. At least two of the elevators did not work. Fortunately, we were near the stairs and on one of the lower floors or we would have been waiting a long time for the elevators.
However, we were in walking distance to Downtown Disney, buses transports guest to WDW parks and for a price under $100 a night.
For a brief stay it was suitable, but I would not want to spend more than 1 or 2 nights there.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevDirector, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review, November 13, 2012
Thank you for choosing the Best Western Lake Buena Vista during your vacation to Orlando as well as for your review. Although our Housekeeping staff does an excellent job providing our guests with clean rooms, it appears that we didn't meet your expectations on this visit. We will share your review with the team to ensure that they are paying attention to detail. We apologize for the elevator issue that you encountered as well. We have just finishing renovating all of our elevators and as a result, we don't foresee any future issues.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Lake Buena Vista Resort Hotel

Address: 2000 Hotel Plaza Boulevard, Lake Buena Vista, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#106 Business Hotel in Orlando
#123 Romantic Hotel in Orlando
#133 Family Hotel in Orlando
#151 Top resorts Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Lake Buena Vista Resort Hotel 3*
Number of rooms: 325
Official Description (provided by the hotel):
Located in Downtown Disney®, this Lake Buena Vista hotel is the ideal place to stay for an affordable Disneyworld® vacation. Our hotel near Disneyworld® offers guaranteed admission and continuous complimentary shuttle transportation to all four Walt Disneyworld® theme parks!After a day of non-stop fun and excitement, guests can retire to one of 325 generously-appointed guest rooms each featuring furnished private balconies. Additional business and leisure amenities in each room include 37-inch LG LCD flat panel TV's with cable access, an alarm clock radio with iPod compatibility and complimentary wireless Internet access. Our Lake Buena Vista Resort offers fun for the whole family with an outdoor heated swimming pool, a video game room, fitness center, a cocktail lounge with pool side seating and an on-site restaurant. Business guests staying at the BEST WESTERN Lake Buena Vista Resort Hotel will also appreciate our hotel's business services, meeting facilities and close proximity to local corporations, including Johnson & Johnson, IBM, KPMG and Accenture, in addition to easy access to the Orlando Convention Center. This 100% non-smoking Lake Buena Vista hotel is also situated in the heart of local events like the Disney® Marathon, the Epcot® Food & Wine Festival and the Epcot® Flower & Garden Festival. While you're here, don't forget to visit the ESPN® Wide World of Sports Complex, Downtown Disney® West Side, Downtown Disney® Market Place and Pleasure Island. Just minutes from the BEST WESTERN Lake Buena Vista Resort Hotel, guests will find themselves in the heart of the area's best attractions, including Animal Kingdom®, SeaWorld® Orlando, the Orlando Orange County Convention Center, Discovery Cove Orlando, Universal Studios®, Legoland® Florida and Busch Gardens®.For the ultimate family-friendly Downtown Disney® hotel experience, book a stay today and save with the BEST WESTERN Lake Buena Vista Resort Hotel. ... more   less 
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Also Known As:
Best Western Lake Buena Vista Hotel Orlando
Best Western Orlando
Orlando Best Western

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