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“EXECUTIVE ROOM ???????” 2 of 5 stars
Review of Holiday Inn Orlando International Airport

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Holiday Inn Orlando International Airport
3.0 of 5 Hotel   |   5750 T.G. Lee Blvd., Orlando, FL 32822   |  
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Ranked #127 of 326 Hotels in Orlando
GreenLeadersBronze level
lincolnshire
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“EXECUTIVE ROOM ???????”
2 of 5 stars Reviewed August 22, 2012

We booked this hotel after our return from Key West , it was meant to be an executive level room and cost approx $150 per room (we had two) THe room was basic to say the least, and one of the rooms smelt fusty and dank. When i advised reception, he said its to do with the air conditioning! (not something this smelly is to be expected!) The breakfast included was of continental style (you could upgrade for $4) No orange juice included either way :-(
Not even a bottle of water in the room! No shower cap or shower gel either :-( i really would not stay here again . THe bar maid said the bar closes at 11pm! THe only good thing about the hotel was the shuttle service to the airport

Room Tip: I really cannot think of anything positive to say for the room
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  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay1160, Manager at Holiday Inn Orlando International Airport, responded to this review, September 4, 2012
Thank you for taking time to write a response to the TripAdvisor. We review your feedback with all employees during our monthly meeting as well. Our Executive floor offers other benefits such as key-access only option for max. security, 24 hour coffee / cocoa station, upgraded furniture and continental breakfast. The smell from the room should have been addressed prior to your arrivals. I have also shared your feedback with housekeeping department as well. Any extra amenities you mentioned should have been brought up to you once requested. Our full service restaurant is not part of the room rate like other brands such as Holiday Inn Express. Unlike limited service hotel brands, we offer five star service at our restaurant. We want to let you know that miles away from you, corner of the airport area, hundreds of dedicated employees are waiting for your next trip to Orlando.

Lee, Jaeyong
Assistant General Manager
Jae-Yong.Lee@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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258 reviews from our community

Traveler rating
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    49
    30
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Voorburg, The Netherlands
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 10, 2012

We stayed here for a precruise stay and had some trouble with our luggage. But the next morning when our suitcase was found they deliverd him to our room. So the service was good. The shuttle service also works fine. You just call the driver en 10 minutes later he will pick you up. The building is a little bit dated but ok. The room was clean. There is a pool and a gym. Good place to start your holiday.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay1160, Manager at Holiday Inn Orlando International Airport, responded to this review, August 18, 2012
Thank you for taking time to write a response to the TripAdvisor. Positive feedback always encourages us to provide incomparable value and service to the entire guest visiting us. Our dedicated engineering staff doing their best to keep the hotel up to the par and exceed the competitors in many ways. Sorry to hear of the breakfast price and I will bring your feedback to F&B department to see if we could make it more appealing for your next visit. We are always ready to accommodate all your needs 24 hour. We want to let you know that miles away from you, corner of the airport area, hundreds of dedicated employees are waiting for your next trip to Orlando. In Summer, you will see the other side of the Orlando so do not hesitate to stay with us once again, .

Lee, Jaeyong
Assistant General Manager
Jae-Yong.Lee@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 2, 2012

We stayed here before we left for a cruise. The free shuttle service was nice. The building was a little dated, but nothing too bad. The room was pretty good, but had some obvious tile repairs in the bathtub, with mis-matched tile. Skip the breakfast buffets. They are overpriced. The selection is fairly small, and the food itself was below average. There is a Denny's across the street that I wish I would have walked to instead.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay1160, Manager at Holiday Inn Orlando International Airport, responded to this review, August 18, 2012
Thank you for taking time to write a response to the TripAdvisor. We review your feedback with all employees during our monthly meeting as well. Our full service restaurant is not part of the room rate like other brands such as Holiday Inn Express. Unlike limited service hotel brands, we offer five star service at our restaurant. We want to let you know that miles away from you, corner of the airport area, hundreds of dedicated employees are waiting for your next trip to Orlando. In Summer, you will see the other side of the Orlando so do not hesitate to stay with us once again, .

Lee, Jaeyong
Assistant General Manager
Jae-Yong.Lee@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Top Contributor
203 reviews 203 reviews
51 hotel reviews
Reviews in 79 cities Reviews in 79 cities
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed July 24, 2012

Good place as it is near few restaurants and offers free shuttle to/from the airport. The price is reasonable.
I was expecting the breakfast to be included in the price.
Room was ok, a pity that there was no fan in the bathroom.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay1160, Manager at Holiday Inn Orlando International Airport, responded to this review, August 1, 2012
Thank you for taking time to write a response to the TripAdvisor. Unlike limited service hotel such as, Holiday Inn Express brands, we do not offer complimentary breakfast to all the guests. We do offer many rates that includes the breakfast either Continental / or Full Hot American Breakfast. Please see if one of our competitive rates that include breakfast for your next trip. Hotel also offers breakfast to Platinum Priority Club members as well. We are pleased to see all the positive comments on shuttle service and the quality of service and location of hotel on your review. We want to let you know that miles away from you, corner of the airport area, hundreds of dedicated employees are waiting for your next trip to Orlando. In Summer, you will see the other side of the Orlando so do not hesitate to stay with us once again, .

Lee, Jaeyong
Assistant General Manager
Jae-Yong.Lee@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Motown
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed July 22, 2012

As a gold priority club member. I thought this Holiday Inn and service was mediocre at best. I used my points for an overnight stay before the cruise.

First the positives: The shuttle service from the airport was fairly prompt and the driver friendly.

The pool and gym were adequate. Free Wifi nice but that is pretty standard these days.

Negatives. I entered the hotel and went to the priority club member line. I was the only person in that line. The regular line had a bunch of people and the guy behind the desk pretty much ignored me. He did not help me at all until everybody in the general line was take care of. Well I guess that is not a problem but what the heck the point of having a separate line then?

I had a family of 5 and they gave me a room with 2 doubles. We are not large people but 5 people with double bed would be difficult with any normal sized people. The room was small, dingy and had a nice view of a back parking lot and some machinery. I have been in some Motel 6 rooms which were better. As a gold priority club member I expect to be upgraded when possible, not actually downgraded.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay1160, Manager at Holiday Inn Orlando International Airport, responded to this review, July 23, 2012
Thank you for taking time to write a response to the TripAdvisor. guest feedback always encourages us to provide incomparable value and service to the entire guest visiting us. WE are glad to hear both positive and areas to improve from your feedback. Due to the hotel being near the airport, about 20 to 25 percent of the guests are priority club members. While hotel has 7F dedicated to PC upgrades, we do not have enough rooms (42 to be exact) upgrade all the elite status members. Hotel offers rooms with either King with sofa bed or two doubles. Hotel is not designed to comfortable meet 5 guests for a stay. If opportunity given, please ask for King with sofa bed or guests can book two rooms for 5 in the future. Without honest feedback from our valued customers, we cannot excel our services and I do deeply thank you for this.
We want to let you know that miles away from you, corner of the airport area, hundreds of dedicated employees are waiting for your next trip to Orlando. For your next visit, I am certain that we will exceed your expectation.

Jae-Yong Lee
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 18, 2012 via mobile

Had a quick stay before morning flight. Great location for Orlando Airport. Breakfast options are continental buffet or full buffet. Room was decent, lots of AC outlets and clean. WiFi worked well where I was.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay1160, Manager at Holiday Inn Orlando International Airport, responded to this review, July 23, 2012
Thank you for taking time to write a response to the TripAdvisor. Positive feedback always encourages us to provide incomparable value and service to the entire guest visiting us. Yes, we are always ready to accommodate all your needs 24 hour. We want to let you know that miles away from you, corner of the airport area, hundreds of dedicated employees are waiting for your next trip to Orlando. In Summer, you will see the other side of the Orlando so do not hesitate to stay with us once again, .

Lee, Jaeyong
Assistant General Manager
Jae-Yong.Lee@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westfield, Indiana
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 12, 2012

The meeting rooms are comfortable and close. The food is very good and the staff is very friendly. On the occasions that I have had to get help they have been ready and willing to do whatever they could to make my stay pleasant.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Holiday Inn Orlando International Airport, responded to this review, July 16, 2012
Thank you for taking time to write a response to the TripAdvisor. Positive feedback always encourages us to provide incomparable value and service to the entire guest visiting us. Yes, we are always ready to accommodate all your needs 24 hour. We want to let you know that miles away from you, corner of the airport area, hundreds of dedicated employees are waiting for your next trip to Orlando. In Summer, you will see the other side of the Orlando so do not hesitate to stay with us once again, .

Lee, Jaeyong
Assistant General Manager
Jae-Yong.Lee@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Orlando International Airport

Address: 5750 T.G. Lee Blvd., Orlando, FL 32822
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#34 Green Hotel in Orlando
#56 Business Hotel in Orlando
#159 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Orlando International Airport 3*
Number of rooms: 288
Official Description (provided by the hotel):
Boasting a convenient location just one mile from the Orlando Airport, the Holiday Inn Orlando Airport hotel is a Certified Green Florida Lodging, full-service hotel. For your convenience, airport shuttles are offered 24 hours a day to anywhere within three miles of the hotel. Just minutes from downtown Orlando, our airport hotel is close to the Citrus Bowl, Amway Arena, UCF Arena and Brighthouse Stadium for the sports enthusiast. Families enjoy staying at our hotel near the Orlando International Airport. Kids and parents can spend time playing on the fully lit tennis and basketball courts. With SeaWorld, Discovery Cove, Aquatica, Universal Studios, Islands of Adventure and CityWalk just a short drive away, our hotel in Orlando is the perfect place to stay on your Florida vacation. Thoughtfully designed with our guests' needs in mind, meeting and banquet rooms at our airport hotel in Orlando can seat up to 475 guests. You won't miss a beat with the complimentary high-speed, wireless Internet access, which is also available in our Internet cafe. Relax in our heated, outdoor pool and hot tub, or stay in touch with your daily routine by making use of our Fitness Center. The Holiday Inn hotel near Orlando International Airport is sure to provide all the comforts of home during your stay in Florida. Make your reservations with us today. ... more   less 
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Also Known As:
Holiday Inn Select Orlando - International Airport Hotel Orlando
Holiday Inn Orlando
Orlando Holiday Inn

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