We stayed at this so-called hotel for 4 weeks during our relocation to Florida. La Quinta claims to be well suited for short AND long term stays but they are NOT! Beware of this hotel! Originally, we stayed at La Quinta Orlando South but we were moved to La Quinta Airport West due to horrible, horrible problems at South Orlando.
Upon check-in, we were assigned a room that had absolutely no internet access (one of the same problems we had at Orlando South). We asked the front desk about it and they blamed it on the rain. The next morning, perfectly clear skies, still no internet! Again asked the front desk and asked if this problem would be covered under La Quinta’s service guarantee, “If something is wrong and we are unable to fix it, the night is on us”. Was told “no” but they credited me $20 for the inconvenience. Whatever! The front desk offered to move us to a different room that had an access point directly in the room. We agreed and moved and received somewhat better internet connectivity.
When we were moved from Orlando South to Airport West, the Regional Manager, Brad Seehafer guaranteed us that our rate would remain the same. It did for the first week and that was it. Every week after, we had to “fight” with the front desk to get the same rate. During our second week, I went to the front desk to pay an additional few nights. The hotel’s General Manager, Steve Kilmer was working the front desk and assisted me. After the fact, he looked at me and told me, “You’re all set. Your total today was $186.12”. WRONG! He never confirmed anything and just charged the wrong rate to my debit card. This caused havoc with my bank and after all was said and done, we ended up with three overdrafts and $117.00 in overdraft fees from our bank. I tried complaining to the Hotel Manager and the response I received was, “We are not responsible for your bank account”. Oh guess again! Your employees AGAIN changed our rate and YOU overcharged us and never had the business sense to tell us a total before doing so!
Furthermore, during our stay at this hotel, we found out that on our last night of each week, the hotel would attempt to charge our debit card for additional nights at 8:00AM. Even though check out is not until 12 noon, at 8:00AM the hotel was trying to take more money. The hotel manager even told me to make sure the front desk person removes my debit card information each time I pay or the hotel would “automatically” charge me additional nights at the end of our stay. One front desk person told me that the hotel manager has instructed the front desk people to manually charge guests on the day of their check out if the guest has not extended or checked out. Understandable if it’s after 12 noon and the guest has not checked out but when it’s 8AM and you are automatically charging additional nights and don’t really have until 12 Noon to check out??? How are they to know if you are staying or checking out? If my reservation ends on June 5, for example, they have absolutely no right to take it upon themselves to extend it and take money from my debit card. Isn’t this illegal?
Tried calling both the Regional Manager, Brad Seehafer and the Manager of Guest Relations, Kevin Jones a total of 3 times and never received a return call. Brad Seehafer is the person that moved us to this hotel and specifically told me, “If you have any further problems, here’s my phone number – please call me”.
During the fourth week at this hotel, the internet started slowing way down to the point you could not keep your laptop connected. This was in a room with an access point directly in the room. Again, tried speaking with the front desk on two separate occasions and was told there was nothing they could do.
This is the WORST hotel I have ever stayed in! Motel 6 is luxury compared to this place! Very, very bad management and they DO NOT honor any type of service guarantees.
Please be very careful of La Quinta Hotels, especially in Florida. I worked my way up to an Elite Member with La Quinta Returns and obviously this means NOTHING to the company. I have stayed at La Quinta Hotels across the country and never had these types of problems. The management in Florida is horrible, at best! I will NEVER stay at this chain again! Beware – Beware – Beware!!!
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- Also Known As:
- La Quinta Inn Orlando Airport West Hotel Orlando
- La Quinta Orlando
- Orlando La Quinta