Truly the most disgusting room I've ever stayed in. If we hadn't been exhausted and in need of a cheap room at the last minute, we certainly would have left.
We walked in to find the sheets, towels, bedspreads and bathmat stained and tattered, including cigarette burns. But, they looked and smelled laundered so I assumed that they were just old. In the morning, however, the pillow my 5 year old had been using had flipped over to reveal blood stains. DISGUSTING. I'm in long-term care field and knew that was a dead giveaway for bed bugs. I was still hoping that maybe bed bugs weren't in our room and just a pillow from elsewhere. Wrong.
After writing to the Red Roof corporate, my email was forwarded to the GM Jennifer who replied with confirmation that bed bugs were found in our room adn that they were going to clean the room and lock it up for 6 weeks. That that is by far the minimum response a place can use when guests, maids, maintenance, etc are constantly tracking the buggers in and out of rooms.
After checking reviews here and on Yelp, I saw that others experienced bed bugs there as well. My fault for not checking in advance.
This has to be one of the worst hotel experiences I've ever had. Thank goodness we haven't had any indication of bed bugs at home.
Try the back away from the pool and the very busy road.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 13, 2013
On behalf of the Red Roof Inn Orlando Fl. Mall, please accept my apology for your unpleasant stay on April 2013.
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We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously, we have enclosed an invitation in this letter offering a free night with us at this locations.
We are currently under new management, but unfortunately we understand that there may have been problems before our take over.
We hope you will see the improvement and enjoy your time with us in your next visit. Please feel free to contact me if you have any further questions or comments concerning your stay. Thank you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.