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“,Good for one night, bad customer service front desk,” 3 of 5 stars
Review of Red Roof Inn Orlando South - Florida Mall

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Red Roof Inn Orlando South - Florida Mall
2.0 of 5 Hotel   |   8296 South Orange Blossom Trail, Orlando, FL 32809 (Formerly Econo Lodge) (Florida Mall)   |  
Hotel amenities
Ranked #199 of 328 hotels in Orlando
1 review
1 helpful vote 1 helpful vote
“,Good for one night, bad customer service front desk,”
3 of 5 stars Reviewed April 13, 2013 via mobile

We stayed there for one week we didn't even had breakfast by the way is kind of poor lobby too small. We left early in the morning came late at night. So we were there only to sleep. We went to the lobby only two times to use computer. So we found a place acrosss the street monthly since we are here only for a month because of my husband job less expensive cleaner also. So we wanted to use the computer to check address so the guy at front desk told us we couldn't used it since we weren't guest anymore, asking room number. While he was outside smoking with sombody in a car. Give me a break! I'm not trash I'm a lady you could have been much nicer!

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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164 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Mississauga, Canada
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 21, 2013

OK for one night stay, close to the airport and on limited budget.
Room was clean, furnishing and linen looked OK, front door not so much. Security latch was missing (Room 125), room didn't have a fridge or microwave. Bathroom seemed OK, although we didn't have enough towels available.
Outside area was well maintained and clean, Staff is very polite and helpful.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer L, General Manager at Red Roof Inn Orlando South - Florida Mall, responded to this review, May 4, 2013
Thank you for your review of the Red Roof Inn Orlando South. Thank you for your kind words regarding our service and cleanliness. We are going through a rennovation process this summer which will include minor repairs in all rooms and brand new furniture. Someone is at the front desk 24 hours a day, and we are always happy to bring extra towels or any other amenity that you might need during your stay. We have extra irons, ironing boards, soap, shampoo, deodorant, toothbrushes, toothpaste, razors, and shaving cream available at no charge for all of our guests.

We look forward to seeing you on your next trip to Orlando, and we cannot wait to accomodate our guests with our new furniture package.
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Irish Midlands
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed March 15, 2013

We stayed at the Red Roof for one night only as we arrived late from a flight and didn't want to take the long drive to our Sth Florida destination. We booked through the Red Roof web site in advance. Checking in was quick & efficient, the girl on the reception was helpful and courteous. Got a ground floor room which was clean and well laid out. Coffee & Tea making facilities, Fridge. Wifi worked some of the time, at least long enough to do some e-mails.
This property is well located for those who like to walk to do some shopping. The Florida Mall is just a stone's throw away. I would have nothing negative to say about our stay at the Red Roof Inn and would stay there again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer L, General Manager at Red Roof Inn Orlando South - Florida Mall, responded to this review, May 4, 2013
Thank you for your review of the Red Roof Inn Orlando South. We greatly appreciate your feedback, and I have shared the review with the entire staff. We look forward to seeing you on your next trip to Orlando.
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Port Saint Lucie
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 10, 2013

We paid about $70 including tax for a Saturday night stay. Compared to the cost of other hotels throughout the area that I investigated, I believe this is an excellent deal. This became particularly clear upon opening the door to our room: it was spotless, neatly made beds, nice, big flat screen TV, a microwave and mini-fridge, new lightening fixtures, and, probably my favorite: no carpet! So the nastiness of cheap hotel carpets makes you wish you’d skipped a meal to get a nicer room. But our room had what I think was wood-laminate flooring. Brilliant! The beds were fine for our contingent.

The hotel is centrally located and literally adjacent to a nice Barnes and Noble (and Best Buy). The nearest Star Bucks in the area, FYI, is in the B&N, which was a plus. The check in/out staff was very nice and helpful; they have a computer in the lobby, and you can print up directions etc.

Drawbacks? There is no breakfast; but considering the money we saved, compared to many other hotels, it was a good deal. My main complaint about the place is that there were a few noisy “guests.” But for the price and its location, particularly proximity to the Orlando Science Center—about 15 minutes, I think it’s hard to beat.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer L, General Manager at Red Roof Inn Orlando South - Florida Mall, responded to this review, March 11, 2013
Thank you for your feedback on the Red Roof Inn Orlando South. We greatly appreciate you taking the time to share your comments with other travellers. We have worked hard to upgrade many things throughout the hotel. Again, thank you for your comments, and we look forward to seeing you on your next visit to Orlando.
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Orlando, Florida, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 26, 2013

Was alittle unsatisfied that there wasn't a continental breakfast,and Sunday at 10:30,no coffee in thermos'. Stayed from Friday to Sunday and booked room through Red Roof website for Redicard members. Other inns of comparible size always had the continental breakfast,and coffee available 24hrs. Moving on, booking room very easy,check-in was 3pm? Sorry, but not use to check in later than 1pm at other Red Roof Inns I've stayed at before. Desk personnel were super,and had problem with very slow draining of shower/jacuzzi water after shower. Notified front desk,but not looked at until I asked housekeeping person to follow up. She did and problem corrected later. She also informed me no maintenance people available on that Saturday.(This Daytona 500 weekend?)Room was very nice,ammenities very good.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer L, General Manager at Red Roof Inn Orlando South - Florida Mall, responded to this review, March 11, 2013
Thank you for your feedback on the Red Roof Inn Orlando South. While we do not offer breakfast, we do offer coffee 24 hours a day. I will speak with the staff members regarding keeping the coffee full and fresh. I apologize for any inconveniences you have experienced during your stay, and will work hard to ensure that they do not occur again.
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Marlborough, Massachusetts
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 26, 2013

I booked this hotel because our plane was getting in very late and it was close to the airport. It was a one night stay booked through tingo.com. Even thought I my rate was very inexpensive, the room was nice, updated and clean with all the equipment there...coffee maker, blow dryer etc. It exceeded my expectations for this short stay. It is not a 5 star hotel but perfectly adequate for this type of stay plus it was located to lots of conveniences...drug store, supermarket, restaurants and mall.

Room Tip: The first floor was easy to unload our suitcases. We parked right in front of our door. Especially...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer L, General Manager at Red Roof Inn Orlando South - Florida Mall, responded to this review, March 11, 2013
Thank you for your feedback on the Red Roof Inn Orlando South. We appreciate your comments and the time you took to share your comments with other travellers. I will share your comments with the staff, and hope that we can accomodate you on your next visit to Orlando.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
1 review
4 of 5 stars Reviewed February 23, 2013

Had some issues as an airline employee with finding a hotel so our company booked us here. We were shocked to find there was no shuttle but our arrival made it worth it. Came in after 1am and Jenifer was fast and friendly with our check-in. She helped us find late night food, an iron and made the work day's frustration disappear.

The rooms were clean and cozy. As a flight attendant who stays in hotels all year, we tend to become hotel snobs, and this was a very nice Red Roof Inn. Coffee was ready for our early departure and we didn't have any issues with our stay.

Room Tip: If you reserve more than one room request them close together ahead of time, this place gets filled...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer L, General Manager at Red Roof Inn Orlando South - Florida Mall, responded to this review, March 11, 2013
Thank you for your kind comments on the staff and the property. We have all worked hard to update the property, and provide the best customer service in Orlando. We understand that not everyone is in Orlando on vacation, and want to be able to accomodate every guest's needs and greet them with a smile.
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Additional Information about Red Roof Inn Orlando South - Florida Mall

Address: 8296 South Orange Blossom Trail, Orlando, FL 32809 (Formerly Econo Lodge)
Location: United States > Florida > Central Florida > Orlando > Florida Mall
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#10 Best Value Hotel in Orlando
#89 Business Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Orlando South - Florida Mall 2*
Reservation Options:
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Also Known As:
Econo Lodge At Florida Mall Hotel Orlando
Park Inn Orlando
Park Inn Florida Mall

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