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“Nice hotel” 4 of 5 stars
Review of Sheraton Suites Orlando Airport

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Sheraton Suites Orlando Airport
3.5 of 5 Hotel   |   7550 Augusta National Drive, Orlando, FL 32822   |  
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Breakfast for 2 Included
Ranked #99 of 327 Hotels in Orlando
GreenLeadersSilver level
Leiden, The Netherlands
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
19 helpful votes 19 helpful votes
“Nice hotel”
4 of 5 stars Reviewed January 14, 2014

We stayed here for two nights. This is a nice hotel. Our room was very spacious and clean. Airport shuttle. Would visit this hotel again. Near the airport. Helpful staff. Nothing wrong with this hotel.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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631 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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English first
Georgetown, Massachusetts
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 14, 2014

Located about a 5 minute drive from the airport, the hotel is perfectly located and has everything you need. It's not the most amazing hotel you'll ever stay at, but the recent renovations are quite nice. The indoor/outdoor pool is a great place to relax, and the restaurant is pretty reasonably priced. If you're lookig for a clean, nice hotel that's close to everything, it's a really great place.

Green Features: They offer the traditional don't clean my towels option, and also a $5 or 500 point credit if you don't have your room cleaned. They're saving money, shrouded in an environmentally friendly cloak, but it's a nice touch.
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 10, 2014

Arrived late in the night so did not have much choice of being upgraded as most rooms were taken inspite of advance confirmation from hotel that upgrade would be provided based on my gold SPG status. Stayed on the suite at the main level. Room felt kind of small and cramped for a suite. Pull out sofa was good and room appeared clean. Microwave was included. Washroom was located in the bedroom so the guests in the living room would go through the bedroom for acess to washroom. Bed was comfy.
Was surprised that hotel did not have club lounge. Overall average value for money. There are many other hotels near the airprot which offer better value for price. I chose this hotel due to my SPG membership status.

Stayed December 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon W, Front Office Manager at Sheraton Suites Orlando Airport, responded to this review, January 16, 2014
We appreciate your business and value your loyalty as an SPG member. Due to the size of our property it is correct that we do not have a Club Level. We are sorry to hear that you found our newly renovated suites to be on the small side, as their size sets us apart from other area hotels. We hope you will choose to stay with us again should your travels bring you back to Orlando, allowing us to provide you with another opportunity to make your stay excellent.
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Tampa, Florida
Top Contributor
56 reviews 56 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 7, 2014

Check in was perfect and was a prelude to a very nice and quiet stay. Rooms are very well equipped. My stay was very short due to an early flight. Drivers of their airport shuttle were the friendliest I ever encountered. Even stopped for a guest to get some amenities. Can't find anything negative, so I would definitely stay here again.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chester, VA
Top Contributor
88 reviews 88 reviews
83 hotel reviews
Reviews in 58 cities Reviews in 58 cities
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed January 5, 2014

This hotel is perfect for an overnight close to the airport. The rooms are standard for Sheratons. Having a separate bedroom for the suite is nice. SPG Platinum status gets you free buffet breakfast - plenty to eat and good quality. I would stay here again if I need to be close to the airport.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja G, Manager at Sheraton Suites Orlando Airport, responded to this review, January 7, 2014
We are delighted that you enjoyed your stay in our newly renovated suites. We value our SPG guests and look forward to you staying with us in the future.
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Arlington, Texas
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 4, 2014

The hotel does not look that appealing from out side, when I checked in there was Yolanda , she is the best of all the staff in the hotel, she is very friendly , the other staff members either they are rude, or not so friendly, now the good stuff, one day around 8 am, there was the fire alarm, every body must leave the hotel now, so my wife and I took the kids fast out side the hotel, some of them in there t shirt and shorts, it was fire in the kitchen , and it was raining and cold that morning, we could not get back inside to get our cloth , even they had the fire out, we had to wait tell around 12 noon, we where on vacation, our plan to go to Disney world, some day when you are late, they will turn people back, plus you loose half of the day, the next day at 8:01 am , the fire alarm went off again, then one minutes later they said it is falls Aram, plus finding a parking spot was a challenge, we had to park in fire lane and block other cars. we stayed for six nights the whole time the Spa was out of service.

Green Features: I did opt out of room service , they did give me 500 point for 5 nights for doing that
  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja G, Manager at Sheraton Suites Orlando Airport, responded to this review, January 7, 2014
We are very grateful for your honest feedback, since it allows us to improve our service level. We regret any inconvenience caused by the fire alarm and the evacuation of the hotel, but your safety is our first priority. We are also sorry to hear that you had trouble finding a parking spot. Due to the Holidays there was a delay in receiving the necessary part for the spa, causing the unfortunate delay in bringing it back up. Please accept our sincere apology and we hope that you will give us another chance to provide you with an enjoyable stay.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 4, 2014

I was extremely disappointed at the recent two night stay in Room 117 on December 28 and December 29 2013. Although the room is quite tidy and clean but my wife and I was awoke by the emergency alarm system at around 8:20 AM on December 29 telling us to leave the building immediately without knowing what the emergency was. We were outside standing by the side entrance in the cold and rain for more than two hours. I found out later by talking to the fire official that the hotel kitchen was on fire due to the excess grease built up. This fire could be totally avoidable and I believe this is a result of gross negligence of the hotel management of not maintaining the kitchen properly! When I complained to the front desk on the evening on December 29 about staying out in the cold for more than two hours and the two men argued with me that it was only one and half hour and claimed that hotel personnel told guests to get back to their rooms. I complained to them that nobody came to the side entrance where we were and that the alarm did not turn off until 10:40 AM!!! Why would anyone go back to the rooms if the fire alarm is still on? When I asked to speak to the Front Office Manager and I was told he is not available. These two men at the front desk only offered me the option to check out at 4:00 PM which is totally useless since we were planning to check out at 9:30 AM. I did not appreciate the way I was treated at the front desk by these two employees. To make the matter worse, on the next morning on December 30 we were again woke up by the alarm system telling us to evacuate again! When we rushed out of the hotel room and then we found out that it was a false alarm!!! This is totally unacceptable and ridiculous to get this kind of service for hotel guests. I will seriously reconsider coming back to this hotel when I visit my cousins next time in Orlando!!!

  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Orlando Airport

Address: 7550 Augusta National Drive, Orlando, FL 32822
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Green Hotel in Orlando
#37 Business Hotel in Orlando
#99 Romantic Hotel in Orlando
#136 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Suites Orlando Airport 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
We look forward to welcoming you to the newly updated, 100% smoke-free Sheraton Suites Orlando Airport. Take advantage of our complimentary 24-hour shuttle service to and from Orlando International Airport (MCO), just one mile away. Our all-suite hotel will greet you with comfort and warmth as you settle in and start to explore nearby Orlando, including Walt Disney World, Port Canaveral, SeaWorld, and Universal Studios. We are also close to Lake Nona, Nemours Children's Hospital, and the Orlando VA Medical Center. Fresh from a multimillion-dollar renovation, each spacious suite boasts a warm, cozy atmosphere, contemporary styles, and comforting Sheraton touches. Keep in touch with complimentary High Speed Internet Access at an ample workspace while staying energized with fresh-brewed Starbucks(R) coffee or Tazo(R) tea. The separate living area is complete with a mini-refrigerator and a microwave. Spend a quiet evening in front of the 40-inch LCD flat screen TV with in-room movies, or relax beneath the crisp sheets and soft blankets of your Sheraton Sweet Sleeper(R) Bed. As a part of our ongoing effort to create an even more inviting atmosphere for our guests both the indoor and outdoor pools will be closed for extensive renovations between May 18th - May 30th, 2015. We will do everything to limit disruption to our guests, but do expect some noise disturbance during the first few days. ... more   less 
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Also Known As:
Sheraton Suites Orlando Airport Hotel Orlando
Sheraton Hotel Orlando Airport
Sheraton Orlando
Orlando Sheraton

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