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Sheraton Suites Orlando Airport: Traveler Reviews

3.5 of 5
7550 Augusta National Drive, Orlando, FL 32822
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Sheraton Suites Orlando Airport
Ranked #155 of 328 hotels in Orlando
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374 reviews from our community

Traveler rating
    129
    121
    70
    33
    21
See reviews for
Families
104
 
Couples
66
 
Solo
30
 
Business
104
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Toronto, Canada
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Nice place for short stay”
4 of 5 stars Reviewed February 12, 2013

The rooms and service were nice, location is great, free parking is a bonus and lots of eatery's in the area was a huge plus. they have an indoor/outdoor pool which isn't heated (not fun to use in feb).

The rooms definately had some wear and tear, definately needs updatding. The charge for internet was a bit high but was comp'd cause of SPG Gold.

Front desk staff was average, the 2 guys that were there just looked like they didn't want to be there.

The SPG (Gold/Plat) like although there didn't exist as everyone was in the line and i know that they weren't even SPG members.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Mustaali about Sheraton Suites Orlando Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon W, Front Office Manager at Sheraton Suites Orlando Airport, responded to this review
February 15, 2013
I am glad to hear your stay was enjoyable from the location and area restaurants to the room and service. We appreciate your business and loyalty as an SPG Gold Member. Our pool is heated; however, due to an extremely warm February with temperatures almost daily in the 80’s, the heater has only been running periodically. We are also looking forward to offering our guests newly renovated rooms, which will be coming later in the year. We certainly strive to provide our SPG members with an expedited check in experience and I would like to apologize for your wait. I will personally share your comments regarding the Front Desk staff with my team. Please do not hesitate to contact me directly if you would like to discuss further. We greatly appreciate guest feedback, especially coming from a frequent traveler like yourself. Thank you for staying with us.
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md
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Amazing Value with SPG Points!”
4 of 5 stars Reviewed February 10, 2013

My family and I stayed here for 2 nights this past week on SPG points - the cost was 4,000 points per night. Given the low # of points required to stay, we were a little worried about the quality of the property although most TripAdvisor reviews were positive.

Suffice to say we were very pleased. The front desk staff was very pleasant, the property clean, and the rooms spacious. The rooms do need updating as they are rather dark/out of date, but everything was comfortable. We went to Disney (about a 25-30 min drive) and it was a very easy drive from the hotel. I'd definitely stay here again.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask md_travelerMd about Sheraton Suites Orlando Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon W, Front Office Manager at Sheraton Suites Orlando Airport, responded to this review
February 15, 2013
We are always very excited to hear feedback from our loyal and valued SPG guests and are glad that you were able to take advantage of your reward points. Definitely a great plus for Starwood Guests! We look forward to welcoming you back and hope you have the opportunity to experience our remolded rooms coming later this year.
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California
Top Contributor
214 reviews 214 reviews
95 hotel reviews
Reviews in 88 cities Reviews in 88 cities
240 helpful votes 240 helpful votes
“Needs updating - comfortable suites - erratic service - security issues”
3 of 5 stars Reviewed February 9, 2013 via mobile

The service was either excellent (both shuttle drivers ) mediocre ( front desk) or just poorly trained (breakfast cafe) - the room was very spacious with a nice layout. A true suite with big screen TV sofa, lounge chair , ottoman , and desk in one room opening to double doors and big bedroom. However , my room had a shared balcony ledge and broken lock windows - a security concern for women travelling alone. Room was really outdated decorating (80's??) skip the breakfast buffet - awful! All white wonderbread pastries, bagels, pancakes etc. we had to request fresh eggs. Coffee was dependent on staff who were clustered taking at the other end of cafe. I won't be returning - I switched to Embassy suites nearby

  • Stayed February 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Gemma'smum about Sheraton Suites Orlando Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarlonR2, Food and Beverage Manager at Sheraton Suites Orlando Airport, responded to this review
February 21, 2013
Thank you for taking the time to review your recent stay with us. I'm sorry that we didn't meet your expectations, especially in our restaurant. I personally spend a lot of time training the AM breakfast staff therefore I am disappointed to learn about your experience. All the food products we display on our breakfast buffet are following Starwood specifications. There is never a second chance to make a good first impression, however, I invite you to contact me directly to discuss in detail and/or when visiting Orlando again. I will personally ensure you receive the attention and service we pride ourselves.
Regards,
Marlon Reyes, Food and Beverage Manager
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Aliso Viejo
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Great experience”
4 of 5 stars Reviewed February 3, 2013

The staff here is excellent. When we arrived at the airport the shuttle was running late so they paid for us to take a taxi. Our little son was sick and needed to get to a cvs and the front desk was super helpful. The rooms are nice and quiet. It looks like they have been updating the facility. All in all in was a nice stay for the night

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Squirrel75 for Orlando
Ask Squirrel75 about Sheraton Suites Orlando Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon W, Front Office Manager at Sheraton Suites Orlando Airport, responded to this review
February 7, 2013
Thank you so much for your kind words regarding our friendly staff! I am very glad to hear the front desk was helpful in caring for your son and that you were able to enjoy your quiet room. We do look forward to welcoming you back in the future.
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Washington, DC suburbs
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“Sheraton Suites Orlando Airport”
3 of 5 stars Reviewed January 31, 2013

Pluses-convenient to airport, free shuttle which shows up on time!!, pleasant staff, restaurant open until 11pm, comfortable bed and selection of pillows, quiet, no plane noise


Negative-they could not keep the elevator working

Room Tip: 256 has no view but is 8 steps from the elevator (which unfortunately did not work all the time).
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask apba66 about Sheraton Suites Orlando Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja G, General Manager at Sheraton Suites Orlando Airport, responded to this review
February 1, 2013
It was a pleasure to read your comments about our staff and services! Thank you for taking the time. It appears that the mechanical parts of our elevators did not respond well to the extensive cabin renovation we recently completed and we are tirelessly working with our contractors to rectify any lingering issues. I am very sorry if this took away from your otherwise very positive experience. Thank you for staying with us!
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Additional Information about Sheraton Suites Orlando Airport

Also Known As:
Sheraton Suites Orlando Airport Hotel
Sheraton Suites Orlando Airport Hotel Orlando
Sheraton Hotel Orlando Airport
Sheraton Orlando
Orlando Sheraton
Address: 7550 Augusta National Drive, Orlando, FL 32822
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Onsen Hotels in Orlando
#60 Business Hotels in Orlando
#172 Family Hotels in Orlando
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Stay in the middle of the action at the Sheraton Suites Orlando Airport. We are just a mile by complimentary shuttle from Orlando International Airport, available 24 hours a day. ... more   less 
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Sheraton Suites Orlando Airport
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