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“Nice for a quick stay” 4 of 5 stars
Review of SpringHill Suites Orlando Airport

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SpringHill Suites Orlando Airport
3.0 of 5 Hotel   |   5828 Hazeltine National Drive, Orlando, FL 32822   |  
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Ranked #92 of 326 Hotels in Orlando
GreenLeadersBronze level
Chicago
Senior Contributor
44 reviews 44 reviews
41 hotel reviews
Reviews in 32 cities Reviews in 32 cities
31 helpful votes 31 helpful votes
“Nice for a quick stay”
4 of 5 stars Reviewed February 25, 2013

Typical Springhill Suites, which to meet just feel more upscale than what one would expect from this type of hotel. It's located close to the airport and there are plenty of chain-restaurant eating options within walking distance. The bed was comfy and the suite was a good size. I loved the bathroom, which only had a walk-in shower.

The wifi was indeed unreliable, and I could not seem to keep a signal. I opted to used the wired connection, though, and that worked fine.

The breakfast was okay, but yes the eggs and turkey sausage patties were terrible.

Shuttle driver arrived about 10 minutes late, and then we stopped at three other properties before heading to the airport. On-time shuttles should be a given at an airport location.

The fitness center was really nice and well-equipped, with a view of a manmade lake and fountain.

Overall a pretty nice property for a quick stay.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flhotelier, General Manager at SpringHill Suites Orlando Airport, responded to this review, March 19, 2013
Dear GlobetrotterIL,
Thank you for your recent stay. We are working on improving our wifi and should be upgraded very soon. We are also working to improve both the breakfast selections and reliability of our airport transportation. We hope to see you again and have your try the new wifi and breakfast.
Thank you,
Will
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229 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
Charles Town, West Virginia, United States
Top Contributor
146 reviews 146 reviews
75 hotel reviews
Reviews in 67 cities Reviews in 67 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed February 22, 2013

up most of the night with a noisy AC unit that could not keep the room cool as it had a block of ice on it. The wifi did not work well at all. Bed was OK. Room size is good, just average property.
Shuttle is very convienent.

Room Tip: 2nd floor was loud and the ac unit was clicking all night
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flhotelier, General Manager at SpringHill Suites Orlando Airport, responded to this review, March 6, 2013
Dear Ron M,
I'm sorry to hear about your bad experience with our property. We are in the middle of upgrading our WiFi here at the property. Once this is complete our connection and speed issues should be resolved. I've also addressed the A/C issue with both the Housekeeping department and Maintenance Department. Everything breaks eventually but we should have caught that and fixed it prior to you or any of our guests check into the room. Thank you for your feedback as we use it to help improve our service here at the Springhill Suites.
Thank you,
Will
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Toronto, Canada
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 18, 2013

Stayed there for 1night because we were flying out very early in the morning. Front desk service was great and very polite. Rooms seamed like they got renovated just recently because the carpet smelled very new and the furniture was very clean. Price was very reasonably. Will definitely stay there again. Did not use any of the facilities the hotel had to offer. Will deafanitly stay there again.

Room Tip: Great hotel for the price
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flhotelier, General Manager at SpringHill Suites Orlando Airport, responded to this review, February 21, 2013
Dear tazz-man007,
Thanks for the kind words about the team and hotel. Give us a call when you are ready to come back to Orlando and hopefully you will be able to try the other facilities on your next trip.
Thank you,
Will
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Valdosta, Georgia
Top Contributor
115 reviews 115 reviews
38 hotel reviews
Reviews in 51 cities Reviews in 51 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed February 17, 2013

This hotel was excellent. It was very clean and the staff were welcoming. However, there was one major issue. Their wireless Internet doesn't work. Period. Thus, I would not recommend it for a business traveler.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flhotelier, General Manager at SpringHill Suites Orlando Airport, responded to this review, February 18, 2013
Dear MOTHEROFTRAVEL,
Thank you for your recent stay. We are currently working with our internet provide to fix the issues of slow or lack of connection. We upgraded our lines to fiber last year. Our connection speed is much better than what it used to be, but it needs to be faster. We are resolving the issue and we look forward to seeing you here soon.
Thank you,
Will
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Vaughan, Canada
Top Contributor
69 reviews 69 reviews
40 hotel reviews
Reviews in 32 cities Reviews in 32 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 2, 2013

This is probably one of the best hotels we have ever stayed at. The lobby is large, modern and clean. The staffs are very friendly. The room is clean, spacious, beds are large and comfortable. The complementary breakfast is of good quality with hot and cold items. We checked in around 10 am and had not eaten yet. The breakfast was still being served, so we had a hearty one. We absolutely love this place. It is only 2 miles from airport, but did not hear any plane noise. It is also quite close to major tourist locations.

Room Tip: Choose one away from elevator or facing south to avoid direct sunshine if needs to be.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flhotelier, General Manager at SpringHill Suites Orlando Airport, responded to this review, February 21, 2013
Dear YorkRegionYnot,
Thank you for your recent stay with us. I'm glad to see that you enjoyed the hotel, staff and breakfast. The team is very focused on taking care of each guest. We hope to see you again soon.
Thank you,
Will
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Top Contributor
198 reviews 198 reviews
25 hotel reviews
Reviews in 56 cities Reviews in 56 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed January 30, 2013

Stayed here for three nights with some friends. Beds were very nice and rooms were clean. They had a very nice breakfast available till 10am. They do have a pool but not a hot tub. All the staff was very friendly and they helped us eat at some great restaurants close by. This hotel is less than 5 minutes from the hotel. Only downside is if you will be going to Universal and Disney you will have to pay the tools to get there.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flhotelier, General Manager at SpringHill Suites Orlando Airport, responded to this review, March 6, 2013
Dear PhatPatW,
Thank you for your recent stay. I'm glad to know that you and your friends enjoyed the breakfast and pool.
Thank you,
Will
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradenton Beach, Florida
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 27, 2013

My biggest issue with this place was the rude treatment I received from the desk clerk, Ivan. I asked Ivan for a king suite and was given two queen beds. I understand if one was not available, but this should have been explained upfront. Not only this, but he neglected to explain why my credit card was being charged for a room already paid. I had other problems with him, but at this point, I think you get the picture. Ivan, clearly, didn't want to work that day. Remember back in the day, when Marriotts prided themselves on having comfy beds and linens? Not at this Marriott brand. Average at best. The bathroom has only a shower, no tub and the shower door did not work properly. The remote didn't work...all these are small things, I know, but the competition is strong in this area. Don't bother using the guest laundry on the third floor either. The dryer sounded like I had my husband's Army boots inside and it was expensive. No heated pool, a huge disappointment. The complimentary breakfast has several selections but forget the eggs and the sausage. Both my husband's and mine were tossed after the first bite. I will say some positive things about this place. Most of the staff were friendly,excluding Ivan, the Terrible. The room and common areas were clean. The fitness center was awesome and this is a great area to walk, near plenty of restaurants. Sunday front desk staff were friendly,not enough to make up for rude Ivan, but still it was welcomed and they did give us a late check-out. Pass this one by folks.

Room Tip: Choose another location..plenty in the area. My pick...Embassy Suites.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flhotelier, General Manager at SpringHill Suites Orlando Airport, responded to this review, February 18, 2013
Dear SunnyLeeT,
Thank you for your comments regarding your recent stay. I was very surprised to read the bad comments about Ivan. Ivan has worked here for over 2 years and has never had a complaint. Ivan actually gets more positive compliments than any of my associates. I'm not sure what happened that day when you checked in, but I've spoken to Ivan about your comments. Ivan and my entire staff are committed to giving our guest's the best experience possible. Springhill as a brand is working to improve the quality of the breakfast. We should be getting a new breakfast menu in May of this year. Once again, thank you for staying with us and giving us feedback about your stay. We are always looking to improve the overall guest experience.
Thank you,
Will
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Orlando Airport

Address: 5828 Hazeltine National Drive, Orlando, FL 32822
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Green Hotel in Orlando
#74 Romantic Hotel in Orlando
#80 Business Hotel in Orlando
#95 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Orlando Airport 3*
Number of rooms: 80
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Also Known As:
Springhill Suites Orlando Airport Hotel Orlando
Orlando Springhill Suites

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