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“Almost Perfect.” 4 of 5 stars
Review of SpringHill Suites Orlando Airport

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SpringHill Suites Orlando Airport
3.0 of 5 Hotel   |   5828 Hazeltine National Drive, Orlando, FL 32822   |  
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Ranked #93 of 328 hotels in Orlando
Tampa, Florida
Senior Contributor
45 reviews 45 reviews
35 hotel reviews
Reviews in 21 cities Reviews in 21 cities
48 helpful votes 48 helpful votes
“Almost Perfect.”
4 of 5 stars Reviewed October 11, 2012

Stayed here for one night pre-flight. The hotel itself and the staff were excellent. The room we requested (high floor) was great with a view of the lake and Semoran Blvd. Room was a bit smaller than I expected but that's nothing bad. Room was spotless with a super comfy bed and Paul Mitchell hair products for the shower. The front desk called shortly after we arrived to make sure everything was good. The pool area was very well kept and stocked with towels and the breakfast in the morning was great and well stocked. Hotel is located within walking distance of restaurants.
Now the bad part, that was the airport shuttle. On the way to the airport the shuttle was ontime and efficient. But coming back was a different story. We called for the shuttle and waited 30 minutes to no avail. There were a group of ladies standing with us at the airport who waited the whole time we did but said they had been there for about 20 minutes before we walked up (they also made it clear that THEY were all getting on the next one and there would be no room for us, not the hotel's fault they were rude). So after waiting around for 10 more minutes we took a cab back to the hotel. It was $12 but the shuttle service should have came. Not sure if the shuttle ever made it back or not. We had just gotten off a 12 hour flight from Europe and wanted to be home.
Except for the shuttle, this was a great place to stay and I'll definitely stay at a Springhill Suites in the future.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flhotelier, General Manager at SpringHill Suites Orlando Airport, responded to this review, October 12, 2012
Dear RockChickX51,
Thank for your feedback and I'm glad to know you enjoyed your stay with us. I have taken your comments about our shuttle and shared them with the transportation manager so he can use it to improve the shuttle service. We are always looking for new and better ways to satisfy the overall guest experience.
Thank you,
Will
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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196 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Inverness, Florida
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 26, 2012

We stayed at Springhill Suites Orlando Airport for one night prior to a flight. We were able to leave our car there with a park and fly rate and were able to be shuttled to the airport and picked up upon our return.
This hotel is extremely clean with well appointed rooms. The front desk personnel are pleasant and efficient and the complimentary breakfast is a bonus. They offer great rates for fantastic service and accommodations.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flhotelier, General Manager at SpringHill Suites Orlando Airport, responded to this review, September 28, 2012
Dear TAGrammy,
Thank you for your recent stay. I'm always glad to hear that my staff took great care of our guest's. I praised our driver for taking you to your car rather than just dropping you off at the front door. We look forward to your next visit.
Thanks
Will
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Brooksville, FL
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
Reviews in 17 cities Reviews in 17 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 25, 2012

My stay was 1-night (9/19/12) before a flight the next day. I was able to leave my car (no cost) until I returned yesterday. The beds are awesome! It was the BEST SLEEP EVER! The staff is professional, accommodating & super friendly. The hotel is less than 6 minutes from the airport. The return shuttle even dropped me off right next to my car! Now that's awesome! I'll definitely keep this property in my 'rolodex'!

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flhotelier, General Manager at SpringHill Suites Orlando Airport, responded to this review, September 28, 2012
Dear Hapitrvir,
Thank you for your recent stay with us. I'm pleased to know that you had a great nights rest in our comfortable beds. We get many positive comments about our beds from many of our guests and I am glad to know our beds are still one of our guest's favorite amenities. Thank you for the positive feedback.
Thanks
Will
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Summerfield, North Carolina
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 30, 2012

Staying here for business, the Marriott was filled. Great hotel, very nice, very clean. Ivan at the front desk was very helpful during check in. Definitely a recommend in my book. Close to the airport, but if you need a fill up, be sure to travel a bit farther than the closest gas stations. They charge almost twice what they should! Drove an extra mile, price per gallon was $3.69, versus $5.79 near the hotel. Talk about a rip off!!!!

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flhotelier, General Manager at SpringHill Suites Orlando Airport, responded to this review, September 6, 2012
Dear Wynuovr,
Thank you for your recent stay with us. We also have batteled with two gas station up the street for years. The city has gotten involved with them. They now are posting the price of gas and we never recommend them to our guest. Once again, thank you for staying with us.
Thank you,
Will
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Pittsburgh, Pennsylvania
Senior Contributor
37 reviews 37 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 20, 2012

This hotel is close to the airport and offers a free airport shuttle. We found our room to be clean, comfortable and well appointed with a strong wi-fi signal in the rooms and lobby. The pool area was quiet and not crowded the evening that we stayed. The included breakfast was a nice bonus.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flhotelier, General Manager at SpringHill Suites Orlando Airport, responded to this review, August 22, 2012
Dear 30_by_thrity,
Thank you for your recent stay with us. I thank you for the kind words regarding your stay. I will share your comments with the staff in our next staff meeting. We look forward to serving you again in the future.
Thank you,
Will
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 8, 2012

My husband and I stayed here for our wedding night. We liked that it was close to the airport and offered a free shuttle the following morning. My husband had called a few weeks prior and told them that it was going to be our wedding night, and when we arrived in our room they had left us a bottle of wine and a handwritten note congratulating us. It was very sweet and thoughtful and we appreciated it so much! The room was lovely, clean, and the bed was very comfortable. The free breakfast in the morning was great to grab on the go. We loved this hotel and would recommend it to anyone staying in the Orlando area.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flhotelier, General Manager at SpringHill Suites Orlando Airport, responded to this review, August 10, 2012
Thank you for staying with us on your wedding night. Congratulations on being newly weds. We hope to see you again.
Thank you,
Will
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 2, 2012

I've stayed here multiple times and haven't had any complaints. The staff is usually nice and friendly. The room are always clean. I, however, don't like the carpet colors. :) A nice hotel next to the airport!

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flhotelier, General Manager at SpringHill Suites Orlando Airport, responded to this review, August 6, 2012
Thank you for staying with again. We look forward to serving you in the future.
Thanks
Will
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about SpringHill Suites Orlando Airport

Address: 5828 Hazeltine National Drive, Orlando, FL 32822
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#64 Romantic Hotel in Orlando
#88 Business Hotel in Orlando
#93 Top resorts Hotel in Orlando
#100 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Orlando Airport 3*
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Also Known As:
Springhill Suites Orlando Airport Hotel Orlando
Orlando Springhill Suites

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