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“Great management” 5 of 5 stars
Review of Marriott's Grande Vista

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Marriott's Grande Vista
4.0 of 5 Hotel   |   5925 Avenida Vista, Orlando, FL 32821   |  
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Ranked #50 of 326 Hotels in Orlando
Gun Barrel City
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Great management”
5 of 5 stars Reviewed January 14, 2014

We had two minor maintenance problems. Both were resolved within 15 minutes. The follow up by management to ensure that we were satisfied and comfortable was amazing. Beautiful grounds. The most comfortable furniture of any time-share we have stayed in.

Room Tip: Upon arriving double check that room location is what you requested in email sent by staff prior to...
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,376 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gainesville
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 14, 2014

We have stayed at the Marriott vacation clubs in the Orlando area in the past. This one is a little different as it was definitely geared to be an inclusive resort with lots of options on site. There is golf, swimming, tennis, a children's discovery zone, etc. One could make a vacation out of the resort itself. We stayed in the villas which had been recently upgraded and they were very nice. The elevator is slow as molasses, so ask for a lower floor. There was some noise from the room above ours, but with a lot of vacationing families, it can be expected. Otherwise, I think highly of this property and would gladly stay there again

Room Tip: Lower floor in the renovated buildings 99-100, I believe
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Grande Vista, responded to this review, January 16, 2014
Our team is happy to receive your positive review of Marriott’s Grande Vista! As a loyal guest of Marriott, we truly value your feedback. It is great to hear your family enjoyed the many activities offered at the resort over the holidays. We look forward to your next visit with us in sunny Florida!
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Lynchburg, Virginia
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 12, 2014 via mobile

We are in love with this place!! Staff is wonderful, check in was a breeze, room had everything we could possibly want/need including a view of the golf course. Gorgeous pool but a little too chilly to use it. Overall one of the nicest properties we have ever stayed in.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Grande Vista, responded to this review, January 16, 2014
Thank you for visiting Marriott’s Grande Vista! It sounds like your family had a great stay with us and enjoyed the many amenities at the resort. We look forward to seeing you again on your next visit to Orlando!
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Tampa, Florida
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 11, 2014

We live in Tampa and travel to Orlando quite frequently. Friends of ours (from Mass.) were down for the week at this property so we decided to stay over one night and visit with them.

Check in was easy. Our one-bedroom unit was beautiful and spacious, clean and quiet. Despite the horrendous weather, we had a nice time. The property itself is very pretty and expansive.

The following day we woke up at 8am and realized that check out time was 10am. Seriously? Ok, so we called the front desk and asked for a late check out. They offered 10:30. Thanks? Finally they gave us 11am. That would work.

Around 9-9:15am we received a knock at the door; despite having the privacy bolt flipped. It was the housekeeper. She asked if we were checking out. Gee, I didn't realize she needed to know that information RIGHT THIS VERY SECOND since standard checkout time was 10am and we had an 11am check out. I told her "yes we are." She then peeked into our room (ummm weird) and said "ok" and walked away.

Whatever.

We got our things together rather quickly and ended up just bringing our stuff to our friends room who were staying a few more nights.

Apparently our housekeeper was VERY busy because she kept her housekeeping cart in the middle of the hallway. There was also trash scattered around the hallway, which was there when we checked in, and subsequently, when we also checked out.

Overall, a nice property. Lots to do. A gorgeous pool. Nice golf course. Lush resort ground. Hopefully the housekeeping staff gets their act together.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Grande Vista, responded to this review, January 14, 2014
Thank you for visiting Marriott’s Grande Vista. We appreciate your feedback regarding your experience with our housekeeping team and apologize for the inconvenience this caused your family. Your comments will be shared with the appropriate managers so we may improve upon the service we provide our guests. We hope you return to our resort in the future so we can truly exceed your expectations.
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Hartland, Wisconsin
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 11, 2014

My husband and I stayed here for a week using an accommodation certificate thru our timeshare exchange service. We were given a guest room with a kitchenette, which was well equipped. The bar size frig froze food even when turned down low. The freezer in it needed defrosting and started melting all over the floor one evening. The grounds are beautiful and we had a view of the lake. The staff are all very helpful and friendly. The bed was not particularly comfortable- maybe an old mattress and the pillows were like pancakes even after requesting foam ones to replace the original feather/down ones. No housekeeping provided without a charge so by the end of the week, I was tired of the same old rumpled flat bottom sheet (fitted bottom sheet is not provided) and comforter that slipped to the floor each and every night. The Grande Vista has a very enjoyable par 3 golf course that we used as weather permitted. The pro shop staff were all excellent. Great location to Walgreen's, Publix, and restaurants. It is far enough away from Disney that we were not bothered by more family friendliness than we want as a nearly retired couple. The Grill at the golf clubhouse is better than average food. The bar there is pleasant. We also enjoyed the Copa Loca poolside bar and received great service from Teresa and Troy. We moved to Cypress Harbour for our second week and think that Grande Vista is okay if we had a bigger unit than a guest room for week. Another thing to mention is that I enjoyed a mani/pedi in the spa with Vickie. Lovely place and wonderful service - very relaxing experience.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Grande Vista, responded to this review, January 13, 2014
Thank you for visiting Marriott's Grande Vista! Our team is happy to hear you enjoyed the many amenities on property including the spa and grill. We also appreciate your feedback regarding the bedding and apologize for any inconvenience this caused you during your stay. Your comments will be shared with our housekeeping team for further review. We look forward to welcoming you back on your next visit with us!
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Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 10, 2014

We've been staying here when visiting Disney World for the last 6 years. We have never had a problem and always reserved a 2 bedroom villa. This time, I needed a 2 bedroom villa and adjoining studio room. I called several times to let them know our request. When we arrived, I was told there were no adjoining rooms to a 2 bedroom villa in that building. I asked if this was possible in any other buildings. I explained that I wanted my parents to be adjoining to our 2 bedroom villa so we could be together in the kitchen and living room areas easily and my daughter would have the ability to visit her grandparents safely. The desk clerk said she would see what she could do. Well....she found the perfect accomodations for us. I was pleasantly surprised with their ability to problem solve. It's easy to give a great review when everything goes as requested. But, when you have a problem and they deal with it immediately and efficiently, it really distinguishes a place. Good job, front desk!

Room Tip: I love the two bedroom villas with the full kitchen.
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Grande Vista, responded to this review, January 13, 2014
On behalf of our entire team, we appreciate your five-star review of Marriott's Grande Vista! It is great to hear the front desk was able to honor your request for adjoining rooms and keep your family together. We look forward to your next stay with us in Orlando!
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Dallas, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 10, 2014

This is a very good hotel with good amenities, nice and tidy and with excellent customer service we expect from Marriott suite of hotels.

The rooms were spacious and clean. The air conditioning and guest service was very good

Room Tip: Any floor is fine
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Grande Vista, responded to this review, January 13, 2014
Thank you for your five-star review of Marriott's Grande Vista! We truly value your positive feedback and are glad to have exceeded your expectations. We hope to welcome back in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott's Grande Vista

Address: 5925 Avenida Vista, Orlando, FL 32821
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Orlando
#18 Luxury Hotel in Orlando
#33 Romantic Hotel in Orlando
#45 Family Hotel in Orlando
#73 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marriott's Grande Vista 4*
Number of rooms: 1616
Official Description (provided by the hotel):
Convenient to Universal Orlando®, Walt Disney World®, and SeaWorld®, this 164-acre resort features one- two- and three-bedroom Orlando golf villas and three championship golf courses. Villas overlook a scenic lake and feature spacious living and dining areas, full kitchens, washer/dryer, and a master suite with an oversized soaking tub. ... more   less 
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Also Known As:
Marriott`s Grande Vista Hotel Orlando
Marriotts Hotel Orlando
Marriott Vacation Club Orlando
Marriott Orlando
Orlando Marriott
Marriott Grande Vista Orlando

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