Well were do you start !! we have being using this Hotel -Time share fro the last 10 plus years and after last years holiday stay we said we would not go back.....we had a three week stay and used it for two weeks you seem to get pot luck with the rooms first week was great went away for another week and came back for the last week ....HELL !!! dont check in late at night you get what you are given dont have that room or that floor we are busy you know ?? well sorry if you work on the front desk you are there to HELP people Not just fob them off with its after 12 dont you know ???Just take your keys and sut up......the best way to tell people about this place is dont use it again WALK away i dont think we will go back ....NOT all Marriott employees are like that but it leaves you with a bad taste ...AND I DONT LIKE IT!!!!