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Quality Inn & Suites Universal Studios: Traveler Reviews

2.0 of 5
5635 Windhover Drive, Orlando, FL 32819
Hotel amenities
Quality Inn & Suites Universal Studios
Ranked #237 of 328 hotels in Orlando
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82 reviews from our community

    Trip type
Traveler rating
    10
    29
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    10
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Date Rating
Bermuda
1 review
2 helpful votes 2 helpful votes
“DUMP!!!!”
1 of 5 stars Reviewed April 15, 2012

Two Words....Total Dump!!!! Stayed here in December with my parents, husband and kids for 1 week. This place was sooo disgusting. There where bugs crawling on the bathroom sink, the room doors didn't close properly leaving our belongs unsecured. Maintenance was suppose to repair but to no avail. The carpet was sooo dirty I wouldn't allow for my kids to walk around the room barefoot. Had to dispose of the socks as they wouldn't come clean in the wash. Thank goodness for the air conditioner...even though it was so loud we barley slept, but if it wasn't on the smell for the carpet would have been unbarable.

Yuck!!!

Never again would I stay here nor would I recommend it.

  • Stayed December 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask MrsTBDA about Quality Inn & Suites Universal Studios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
116 reviews 116 reviews
60 hotel reviews
Reviews in 67 cities Reviews in 67 cities
37 helpful votes 37 helpful votes
“Quality Suites at Univeral Studios”
3 of 5 stars Reviewed April 6, 2012 via mobile

We took 4 rooms for 2 nights for a family trip to visit Universal. This hotel is very close to the park (1 mile) and is a good price for so near. The king rooms are great and other than rust in the tub and my dislike of shower curtains had no problems. The other two rooms were doubles which was difficult for my son and his wife as the beds were so small. Also the hotel did not have a crib available for their baby. My other son have an overflowing toilet and when he called the front desk, they had no maintenance staff there and told him to come get a plunger and deal with it himself.

  • Stayed March 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
Ask Travelgirlslife about Quality Inn & Suites Universal Studios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moncton
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Place was great, certain staff...meh!?”
4 of 5 stars Reviewed March 18, 2012

We found a discount coupon through a saver website. The deal here is you print a coupon, bring it with you, walk in and IF they have rooms available, they are supposed to honor the coupon. We had planned to spend one night here, maybe a second too. Upon check in, the male desk person was super friendly, and honored the coupon, and said if we wanted to stay another night, we could get the same price with the coupon.... The hotel, and room were 100% fine. Very clean, secure, well equipped, modern, comfy, no problems. The breakfast was a typical contintental break-y, you would get at most Florida hotels. (all we ever need for breakfast). We went to the front desk planning to book a second night, and the lady working there was most unhelpful, she would not honor coupon, didnt care that the other gentleman already said it was ok, and tried to double the price of the (same) room if we stayed in it. Even more $ if we wanted another room. We left, but ti was not because of the hotel, just the attempted goughing of us (stupid tourists).

Room Tip: check in late, to avoid the unhelpful daytime lady.
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
See 2 more reviews by duknud for Orlando
Ask duknud about Quality Inn & Suites Universal Studios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida, United States
1 review
2 helpful votes 2 helpful votes
“Not bad...a good backup”
4 of 5 stars Reviewed March 15, 2012

We stayed for four nights last week. The pros...clean room, relatively quiet, we could hear the doors close in the adjoining rooms, but other than that, it was relatively quiet. The staff was very friendly, polite, etc. Very, very near Universal Studios. Good restaurants, drug stores, etc. nearby. The price was very fair about $60 a night, AAA AutoClub Rate. The free breakfast was decent, yogurt, cereal, muffins, waffles, orange juice, apple juice, bannanas. Would have liked scrambled eggs, but pretty good regardless.
The beds were ok, comfortable, double beds, not queens, but still comfortable. The pillows were small, but very comfortable. The air conditioner was older, but it worked very well and masked any outside noise.
The cons...comforter had some small red stains on it, but was replaced upon my request. On two seperate days, a couple of the bath towels had pubic hairs on them. A little picky maybe, but I like clean towels.
The shower is a bit small and the curtain slides very easily meaning that the bathroom floor will get quite wet very easily. There was already water damage on the doorframe near the floor.
The bathroom sink/mirror is in the room not inside as a seperate bathroom.
The breakfast area was way, wayyyyyy too small-not a realistic space for a hotel that size. We had to wait for a table the first couple of days. Then we just gave up, went down picked up the food and ate in our room.

All in all a good fall back option for us. We usually stay at a Comfort Inn and Suites-same chain just a step up in quality. But a good backup, relatively clean, friendly staff, quiet rooms, free healthy breakfast, good location. If you can get it for $60- $75, take it.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask David T about Quality Inn & Suites Universal Studios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brunswick, Georgia
1 review
2 helpful votes 2 helpful votes
“not what i was promise”
2 of 5 stars Reviewed February 28, 2012

i must say that it is an okay hotel the beds where very small like twin size not double not a suite like i was promise my 33 years old sister had to sleep on a roll-a-way with her feet hanging off ..my family was sleeping late after all star weekend housekeeping knock on door like four time tell us were smoking when no one in my family even smoke but me & i was still asleep ....plus the breakfast was not worth getting up for just cereal & waffles .The front desk clerks where very helpful at check-out that was by far the best part of the stay & it was clean in the room

Room Tip: if your traveling alone its a great place not enough room for a family
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  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask denise b about Quality Inn & Suites Universal Studios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Quality Inn & Suites Universal Studios

Also Known As:
Quality Inn & Suites Universal Studios Hotel Orlando
Quality Inn And Suites Universal Studios
Quality Inn & Suites Universal Studios Hotel
Quality Inn Universal Studios
Orlando Quality Inn
Quality Inn Suites Orlando
Quality Inn Orlando
Address: 5635 Windhover Drive, Orlando, FL 32819
Region: United States > Florida > Central Florida > Orlando
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #237 of 328 hotels in Orlando
Price Range: $
Hotel Class:2 star (2*)
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