Everything went well there. Rooms are clear and full of light. Most employees are nice, including the manager Jerusa.
However, during checkout we wanted to split the bill and have separate invoices and a girl at the counter created a major problem with that. She said it was not what she had been profiled and would not do that. You know, one of those employees that do not go beyond their scripts for being afraid of taking action. We had another problem with this girl before so that was a bad experience.
On the other hand, there was a nice girl called Diana Henry that managed to solve all our issues. We asked to change rooms to accommodate a friend, we needed information, and she was always super helpful. Even with the problem I told you before, she was the one to take responsibility and solve the invoice issue. i hope the hotel rewards her for this good behaviour. You need more people that act like leaders.
another thing you should know: they charge for you to get packages in the hotel from the post office. I did not know that and they wanted to charge 50 dollars for a book I got delivered there and cost only 10. So, remember to ask before you send something to the hotel.
- Official Description (provided by the hotel):
- Stay at this stylish Orlando, Florida hotel situated close to SeaWorld(R), Universal Studios(R) and the Disney(R) Theme Parks.Welcome to the BEST WESTERN Orlando Gateway Hotel, the "Gateway to Orlando Attractions" in Central Florida. This full-service hotel offers the best in customer service for both business and leisure travelers. Guests will be minutes from Universal Studios, the Islands of Adventure theme park and the Hard Rock Amphitheatre where visitors can enjoy local concerts. Each well-appointed guest room and suite at this Orlando hotel features cable satellite television with HBO(R) and free high-speed Internet access. Hotel guests will find great dining onsite at the hotel's restaurant or cocktail lounge. The hotel is also ideal for group travel with full-business services and meeting facilities, perfect for conferences, family reunions and other events. The BEST WESTERN Orlando Gateway Hotel also features a fitness center, guest laundry and tennis and basketball courts. The hotel is pet-friendly. Guests staying at the BEST WESTERN Orlando Gateway Hotel will be less than ten miles from local attractions such as the Walt Disney World Resort and Theme Parks, SeaWorld, Discovery Cove and Disney's the Wide World of Sports. Corporate travelers staying at this Florida hotel will be close to the Orlando/Orange County Convention Center, Coleman Aerospace, L-3 Communications and Lockheed Martine Missiles and Fore Control. Hotel guests will also enjoy sky diving at the indoor Sky Venture, less than one mile away.The BEST WESTERN Orlando Gateway Hotel is proud to offer superior customer service and a convenient location in Orlando. Make a reservation today and save! ... more less
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- Also Known As:
- Best Western Orlando
- Clarion Orlando
- Clarion Hotel Universal
- Orlando Clarion