This was my birthday celebration with my husband and our two small children and I can honestly say we will never be back to this hotel. We arrived at check in right on time after we parked and hauled our luggage in we were told at the front counter that we no longer had a room! What? Thanks for the phone call. So there we are with two small kids and tired after driving two hours and they tell us they are moving us to a better hotel. Really? They send us to a hotel that has the paint chipping off all over the room the chairs are literally falling apart and it was filthy. Needless to say we called the Wyndham hotel manager and let him know how unhappy we were with the accomadations and after about an hour of phone calls, they offered us a free breakfast. We couldn't believe it. The manager argued with us when we had a receipt in front of him showing him that we had paid for an upgrade $25 more and we got a standard small room that was awful at a hotel that we never wanted to stay at. I have never had a bad experience in Orlando, its always a great vacation but this was a nightmare. Oh and they covered no extra expenses that we had with the other hotel for transferring over there. Unbelievable.
- Official Description (provided by the hotel):
- A Magical Choice Among Orlando Lake Buena Vista Hotel ResortsBe immersed in magic. Experience the best of the Walt Disney World® Resort at the Wyndham Lake Buena Vista Resort. As an Official Walt Disney World® Hotel, we specialize in family-friendly amenities, impressive facilities, and uncompromising fun and service. Discover why our accommodations are the perfect choice when selecting from Orlando Lake Buena Vista hotels.Immerse Yourself in Magic!The Wyndham Lake Buena Vista is located directly across the street from the Downtown Disney® Area, a world-class entertainment-shopping-dining district. At the resort you can dine with Disney Characters for breakfast on Tuesdays, Thursdays and Saturdays from 7:30 a.m. to 10:30 a.m. Staying at this Lake Buena Vista hotel you're a quick complimentary shuttle ride from the Magic Kingdom® Park, Disney's Hollywood StudiosTM, Epcot® and Disney's Animal Kingdom® Theme Park.Splash Into Adventure!There is no need to leave the resort to experience adventure. The Aquatic Playground located at the Oasis, the resort's pool deck, is fun for children of all ages at this Orlando Family Resort. Situated on 13 meticulously landscaped, lakeside acres in the Walt Disney World® Resort in Orlando, Florida. Additionally, the hotel is only 10 minutes away from Sea World & Universal Studios and Just 17 miles from Orlando International Airport (MCO). ... more less
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