I too was a little concerned about the negative reviews that I had read prior to my trip concerning this resort.. To my surprise the resort was beautiful ! The rooms were clean and spacious. I thought I had a problem with my hot water from the shower. I called the front desk right away.. I ran the hot water again and it was fine ! I called back down to the front desk to tell them the problem was solved ! We could not believe there was a knock at the door from maintenance...Really quick serve....The meal plan is must. Totally worth it !! The food at Captain's Cook was very tasty...Ohana's for breakfast and dinner was also very delicious.... My family went to the Spirit of Aloha dinner show.. I think the kids may have had more fun at the pool.. But, the food was excellent ! The staff at the Poynesian were very friendly.. The monorail service is a big plus. Also a must is the Disney Magical Express... I never gave my luggage a second thought when I arrived and when I departed. Overall my family's stay at this resort was very pleasurable and memorable..







