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“Disney Vacation Loved it.” 4 of 5 stars
Review of Disney's Polynesian Resort

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Disney's Polynesian Resort
4.0 of 5 Resort   |   1600 Seven Seas Drive, Lake Buena Vista, Orlando, FL 32830   |  
Hotel amenities
Ranked #113 of 326 Hotels in Orlando
Virginia Beach, Virginia
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Disney Vacation Loved it.”
4 of 5 stars Reviewed November 25, 2012

Our family stayed at the Polynesian Resort and had a great time. My grandsons loved the pool area and had a good time with the two young people who did the games with them at the pool. The staff there were great and very helpful, everyone was friendly.
The rooms were nice and accomodating. Everything was within walking distance as far as the Disney transportation system. Would definatley go back.
My only regret was that we were unable to book the luau for all 8 of us while there. We learned from this trip what to do and what not to do.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,911 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (422)
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MIchigan
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed November 25, 2012

This was our first vist to Disney resort. Most of the information provided already by previous reviewers. There are several free standing housing facilities and one needs to walk to main complex . Good news - landscaping and trails are well preserved and walking is never to far. Transportation to a hotel as well as on departure ( if prepaid) is well organized. Other good news. The staff is very friendly and helpful. Rooms and public area are maintain clean. Now , not so good news. The hotel facilities are old and definitely needs of remodeling. Some of reviewers already stated - for a price of a 5 star hotel you barely receive a red inn standart. We prepaid for a food service in a fast food facilities including places in park . Very uneven services and quality of food. Captain Cook at Polynesian - average. Disney management is frugal ( cheap). Not even for a Thanksgiving Day was any special food available in thous e places.
So call option for a free refills of drinks relates ONLY to a hotel facilities. By prepaid to pay almost triple for everything else at Disney World and especially in a hotel shops. The marketing must be working. Visitors are buying this staff and not only for a children. I'm not big fun of a Disney brand, but my grandson seems to be enjoying it and especially a breakfast with a "character" at Ohana restaurant. I enjoyed the most resting on artificial, but well done and clean beach.

Room Tip: Tahiti. Somewhat far from "ceremonial Hall " ( lobby) but quiet and close to transportatio...
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  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Green Bay, Wisconsin
Top Contributor
57 reviews 57 reviews
37 hotel reviews
Reviews in 39 cities Reviews in 39 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 25, 2012

Usually stay at the Polynesian Resort when heading to Disney. The rooms are large with two pools. The kids like the volcano slide in the main pool and then we head to the second pool to escape the crowds. The resort is on the monorail line to Magic Kingdom and a short walk to the TTC to ride the monorail to Epcot. Save up your $$ and stay at the Club section.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Minneapolis
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 25, 2012

pros:
Location!!
on the monorail!!
larger rooms (or at least larger by disney standards)
elevator (sounds silly, but staying at the port orleans and hauling everything up all those stairs isn't exactly fun with little ones)
rooms are newer
not sure if it goes for all character breakfasts, but we were seated immediately with no reservation



cons:
walkways are confusing and there aren't enough signs (or any signs) to help find your building (by the end of your trip you will have them down though)
rooms were dark (personal preference)
Staff wasn't properly trained/given accurate information regarding hotel/room specifics
eating options on property are limited (wait until you get to the park for your coffee or breakfast)
transfer busses were packed - didn't matter the time of day
exceptionally long check-in (45 minutes.... at almost midnight)


We arrived late at night, I had previously confirmed numerous times there would be a pack-n-play in the room when we arrived and there wasn't. when it finally arrived (I had to call and ask for one when we finally got to our room. It took housekeeping 35 minutes), it was stained and smelly.

If location is what you're after, stay at the contemporary or grand floridian

Room Tip: ask for a room closer to the main building
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  • Stayed May 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
86 reviews 86 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed November 24, 2012

We enjoyed our stay at the Polynesian Resort. Mainly b/c 1) we could hop on the monorail & travel easily to the Magic Kingdom entrance, 2) b/c there is a sandy beach area & the kids loved digging in the sand everyday (you can't swim in the lake though), 3) heated, but very small pool w/slide & small splash fountains next to it, but hidden, 4) we could see the fireworks, & electrical lake parade nightly (after the 2nd night though it was loud & kept waking up the young kids), 5) movies on the beach nightly. The rooms are small, but comfortable. Staff was very friendly often saying "Aloha." There is a perfumed smell in the lobby to resemble the scent of Hawaii's plumeria flowers. We were greeted w/fake leis which was a nice touch.
On the downside, there are only 2 restaurants & 1 24 hr. quick service one. We couldn't get reservations at Ohana, which is a family style. Book months in advance if you want this. Kona was average, but again, if you don't have a reservation good luck getting a table. Especially at the typical dinner hour or during a holiday week (Thanksgiving week is when we stayed here). Your best bet is to go as soon as it opens or late, of course try 1st for a reservation. The 24 hr. quick service food restaurant called Capt. Cook's is poor to average in quality. And you have to ask the cashier when you purchase for modifications such as dressing on the side, extra plates, etc. or you won't get it. Forget asking for cheese in the scrambled eggs for example.etc. They only make the food exactly as it's listed on the computer kiosk where you order. The breakfast is NOT good & there are few choices. We wanted to try ordering the breakfast delivery from the room menu, but delivery times would not have enabled us to eat & then be at the Magic Kingdom for the opening, which during a holiday week is key to get on rides without having to wait 45 min+. Note however, that if you don't plan & eat breakfast before entering the park you'll be hard pressed to find any breakfast within Magic Kingdom, unless you pay for the Winnie Pooh character breakfast buffet at the Crystal Palace. This is the only option in the park & it's pricey, & can be difficult to get into without a wait. Ok, back to Capt. Cook's-the lunch/dinner options were limiting & poor to average also. The salads are your best choice. You won't have a great meal here, so don't have high expectations. You'll be disappointed, especially considering how expensive everything is too. You're best bet for a decent meal is to go off property (you'll have a tastier meal for 1/2 the price). If however, you're without a car, take the shuttle bus to Downtown Disney (again, you'll need reservations), or a neighboring Disney hotel or Epcot. There are much nicer Disney resort hotels such as the beautiful Animal Kingdom Lodge. In regards to proximity to Magic Kingdom, you'll appreciate the location of this Polynesian resort or Grand Floridian or Contemporary. Especially if you plan to wake up at 6 to take advantage of the 7am Magic Hours (one or two days, per week they offer it to MK & it's offered to Epcot & Animal Kingdom. Conclusion: if you don't mind spending a lot of $$$ & you want the closest & quickest access to Magic Kingdom, stay here. If you enjoy relaxation, eating good meals, & don't mind taking your time to get to Mk (aka-you like to sleep in, & don't care if you have long waits for rides by going later in the day) stay elsewhere.

Room Tip: If you want to see/hear the nightly fireworks at 10pm or see the nighttime electrical water parade i...
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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xyz
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 23, 2012

The first thing you are paying here is location! Which is amazing. Sitting with Cocktails at the Beach or Hammock to watch the fireworks go off around the Castle- can't be beaten.
You can walk to the TT center or take the boat right from the hotel

I know the hotel was older when booked, but was not disappointed at all. The only issue was the cleanliness in the room, which I seem to encounter everywhere I go. Maybe I should lower my expectations :)
The rooms sleep 5 easily ad the bathroom have double sinks.
Do your research on the Tikiman website as to which longhouse to avoid!

the other plus is the Kona Cafe, amazing food there and it;s not even a signature by Disney standards.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
Reviews in 13 cities Reviews in 13 cities
127 helpful votes 127 helpful votes
2 of 5 stars Reviewed November 22, 2012

Since there was construction all around the Grand Floridian we decided to stay elsewhere for our Disney vacation this year. Worst decision ever! The Polynesian needs a serious overhaul. The staff were not pleasant, I had many issues with our room as it was literally falling apart (the ceiling was hanging down in the bathroom, the air vents were falling apart and onto the floor, dirty cups from previous guests, etc. The manager on duty, Dave, could have cared less. He told me it's not his problem, but houskeeping and I needed to talk to the housekeeping manager. He refused to move us to the Grand Floridian even when I said I would pay for it. Just an all around horrible experience. I don't pay $500 a night to be put in a room that would have been taken out of service as it was literally falling apart and then have to track down manager after manager to voice my complaints. How disappointing. I will say that Disney was great with making it right after I emailed their customer service listing everything that happened on our vacation. If you are looking for a nice resort with employees that exude the Disney magic, then the Polynesian is not for you. If you just want a resort with some beach area, good views of the electric water pageant, fireworks of Cinderella's castle and don't care about how nice or rude staff is then you won't have an issue at the Polynesian. After staying at the Grand Floridian for 3 years in a row the shortcomings of the Polynesian were very obvious and apparant. Even my nephews aged 10 & 6 said that they wanted to come back to Disney, but not if they had to stay at the Polynesian. They even asked if the Polyneisan was a resort in between the Grand Floridian and Pop Century. They literally laughed when I said it was the same category as the Grand. They still don't believe me about that....how sad. I remember this resort when I was a little girl and I loved it. They really need a major renovation and overhaul here. My nephews and niece love swimming and every year except for this one we would make a point to leave the parks to swim. They didn't like the pool as it was overcrowded and the younger ones wouldn't go on the slide since it's completely enclosed and pitch black inside.

Room Tip: Ask for a refurbished one
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  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Disney's Polynesian Resort

Address: 1600 Seven Seas Drive, Lake Buena Vista, Orlando, FL 32830
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Top resorts Hotel in Orlando
#33 Luxury Hotel in Orlando
#94 Business Hotel in Orlando
#98 Family Hotel in Orlando
#117 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Disney's Polynesian Resort 4*
Number of rooms: 847
Official Description (provided by the hotel):
Disney's Polynesian Resort is a relaxing tropical paradise, featuring lush vegetation, thatched roofs, koi ponds and white-sand lakebeaches and offering a warm, welcoming world that celebrates the spirit of the South Pacific and ensures "Ho'Onanea"—the passing of time in languid tranquility. ... more   less 
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Also Known As:
Polynesian Resort Disney
Disney Polynesian Hotel
Polynesian Disney
Polynesian Hotel Disney
Orlando Polynesian Resort
Polynesian Hotel Orlando Fl
Disneys Polynesian Hotel
Polynesian Resort Orlando
Disney Polynesian Resort World
Disneys Polynesian Resort

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