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“Fantastic!” 5 of 5 stars
Review of Holiday Inn Orlando - Lake Buena Vista

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Holiday Inn Orlando - Lake Buena Vista
3.5 of 5 Hotel   |   1805 Hotel Plaza Blvd, Lake Buena Vista, Orlando, FL 32830   |  
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Ranked #16 of 327 Hotels in Orlando
Certificate of Excellence 2014
GreenLeadersSilver level
Jacksonville, Florida
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
“Fantastic!”
5 of 5 stars Reviewed November 15, 2010

I usually stay in Disney resort hotels but we were looking for something a little more reasonable in pricing. This hotel was fantastic! We stayed one night for a girl trip to go to the Epcot Food & Wine Festival and could not have stayed in a better location. All staff members were extremely friendly and helpful and the hotel was immaculately clean. We did have one issue in our room with the toilet, and the manager immediately brought us keys to another room (maintenance had left for the day) and we were upgraded to a better view. The next morning we were given breakfast vouchers because of the inconvenience of moving rooms. This was a nice gesture but it wasn't really necessary since they handled it so well. So, we ended up getting free breakfast which is a buffet (I believe they have items you can order instead but I'm not sure), which would have been $15 per person. The breakfast was very good and included a waffle and omlete station. I will definitely stay here again for my next trip to Disney. There is also a free shuttle to the Disney parks every 30 minutes. We didn't make the trip to Downtown Disney but it is within walking distance, not a short walk but it would probably still be easier to walk then to drive over and park unless you had small children. One more thing, the hotel has a great pool and hot tub... we didn't use it but it looks very nice. This hotel is a great find!!!

  • Stayed November 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,263 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Caracas, Venezuela
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 14, 2010

It's a very nice hotel with a perfect location (just about 2 blocks from downtown Disney).
Staff is very nice, bedrooms are really comfortable, but when you pay for the room, it does NOT include parking fee, breakfast, internet. They even charge 5 usd for each package you receive at the front desk and you won't even get a bottle of water for free.
I would recommend this hotel if you come with the idea of paying for anything you orden in addition of the room

  • Stayed October 2010
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GuestServices1805, Manager at Holiday Inn Orlando - Lake Buena Vista, responded to this review, November 22, 2010
Thank you for your review on TripAdvisor regarding your recent stay at the Holiday Inn in the WALT DISNEY WORLD® Resort. We appreciate your feedback and it is our goal to provide the highest level of customer service. We rely on our guests to let us know when we have fallen short. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the situation.

Please accept our sincere apologies for any misunderstanding regarding our rates and services. We do charge for parking; however we do not charge a resort fee like comparable hotels in the Disney area. We offer free high speed internet and while breakfast is not free, we do offer breakfast packages and kids 12 and under always stay free and eat free at Holiday Inn.

We pride ourselves on an impeccable reputation for guest services trying to ensure a memorable guest experience. Sometimes we miss the mark and due to your feedback regarding the handling fee for packages, our upper management has decided to discontinue that policy. We would be happy to discuss this matter further. Please contact us at 407-828-8888 and ask to speak with one of the Guest Services Managers.

Thank you again for your willingness to share your experience. We look forward to welcoming you back to the Holiday Inn in the WALT DISNEY WORLD® Resort the next time you visit Orlando!

Thank you,
Guest Services
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Montreal, Qubec, Canada
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 12, 2010

We just spent 5 days in Walt Disney and I rate this hotel on excellent for:
1) location; 7 min walk to downtown disney
2) best shuttle service with 30 min departures and pick-ups throughout the whole day!!!
3) fantastic beds!
4) Water in pool very hot pool, even if it was very cold! Like swimming in one's tub!!
5) service friendly
6) Breakfast very good with hot and cold buffet choices. I ate a freshly prepared Belgian waffle everyday!! My favorite!

The negatives are more minor;
1) charged $1.00 for orange on top of $14 for breakfast. It's just bad business....why not ask for $15 for breakfast instead.
2) Supper menu is just basic cuisine, nothing special, probably better to eat in downtown disney.

I would definitely return though.

  • Stayed November 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Nottingham, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 9, 2010

We have just returned from a two week stay at this hotel and i have to say i will return again. From the moment we arrived the staff couldn't have been more helpful. We have visited Florida on several occasions and stayed in different areas and i have to say location wise this was the best. Just a few minutes walk from Downtown Disney and a five/ten minute drive from the parks.
The hotel has undergone a huge refurb and is spotless in every way. I am very fussy about accomodation and the cleaniness of rooms but our room was faultless and the beds are so comfortable that you just don't want to get out of it! No mold in the bathroom, fresh towls and bath products every day! We upgradred to a Downtown Disney view room which was very nice, we had a great view of the Disney fireworks, our room being on the 11th floor. Pool area very nice and clean, plenty of beds and a great hot tub. Now don't get me wrong it's no massive pool with waterfalls and slides but it does the job at the end of a long day at the parks. Hotel breakfast was really nice $9.95 for continental or $14.95 for the full buffet which included the omlete and waffle station, it is a bit pricey for a breakfast but what hotel isn't and the bonus is kids eat free. Didn't use the Disney shuttle bus as we had a car but plenty of people did. The hotel on the whole is very quiet which is what you want especially at night. Now if you want a hotel full of kids and hussle and bussle then this isn't for you, probably an actual Disney hotel would be better but the way i see it is when your visiting Orlando you are only in your room to sleep and shower.

We travelled with our five year old and he always managed to make a friend each time we went to the pool so when i say about kids i don't mean there arn't any just not over run with them screaming and shouting.

The only problem we did have was a noisy air con unit in our room, they did send a repair man to fix it but it didn't seem to make any difference, they did offer for us to change rooms but it wasn't bad enough for that so what they did do was only charge us for one weeks room upgrade instead of two saving us $200 which i thought was fab!

On the whole a great hotel with great staff at a great price, we shall definately return here on our next visit to Orlando.

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Saint Augustine, Florida
1 review
5 of 5 stars Reviewed November 8, 2010

The Holiday Inn in Walt Disney World Resort is the best hotel I have been too by far. The staff were so friendly and the restaurant was amazing. I accompanied my mother on her business trip with the ARC of St. Augustine and we were from Wednesday, November 3, 2010- Sunday, November 7, 2010 and went to Disney on the 6th. The distance from the hotel to the park was great, and the staff at the hotel were nicer to us then the staff at Disney. From now on we are staying at your hotel. It was amazing and the outstanding staff made you feel right at home. Thank you so very much for a great experience!!

  • Stayed November 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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abroad
2 reviews
5 of 5 stars Reviewed November 5, 2010

The rooms were clean, the price was right, the service was excellent, the location was perfect.

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Brunswick, New Jersey
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 4, 2010

Stayed there for 8 days. Newly renovated - very courteous staff. Regular buses every half an hour to any of the disney resorts. Very nice pool. Nice buffet breakfast. Used the business center as well - one nice surprise was a small game arcade for the kids.

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Orlando - Lake Buena Vista

Address: 1805 Hotel Plaza Blvd, Lake Buena Vista, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Orlando
#10 Business Hotel in Orlando
#17 Family Hotel in Orlando
#19 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Orlando - Lake Buena Vista 3.5*
Number of rooms: 323
Official Description (provided by the hotel):
Welcome to the Holiday Inn Orlando - Lake Buena Vista Downtown. Located in the the Walt Disney World Resort, within walking distance to Downtown Disney we offer the perfect place to stay during your vacation to Walt Disney World. With deluxe rooms, lobby and relaxing pool you are sure to enjoy the comfort and convenience of our charming Orlando hotel. Whether you are in town for a weekend getaway, destination wedding or family vacation, our hotel in Lake Buena Vista puts you in the center of it all. We are conveniently located to several Orlando attractions, golf courses and shopping. If you're in Orlando on business, feel free to utilize our 10 different meeting rooms with space for 18 to 500 guests. During your vacation, enjoy our choice Orlando hotel amenities, which include free high-speed Internet access, a delicious on-site restaurant and lounge, Bath and Body Works bath amenities in every bathroom a zero-entry pool and nightly specials for kids and kids at heart. Check out our J.D. Power & Associates award winning hotel room deals, and make your reservation today. ... more   less 
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Also Known As:
Holiday Inn - In The Walt Disney World Hotel Orlando
Holiday Inn Orlando
Orlando Holiday Inn

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