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“Clean, comfortable and convenient” 4 of 5 stars
Review of Holiday Inn Orlando - Lake Buena Vista

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Holiday Inn Orlando - Lake Buena Vista
3.5 of 5 Hotel   |   1805 Hotel Plaza Blvd, Lake Buena Vista, Orlando, FL 32830   |  
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Ranked #16 of 327 Hotels in Orlando
Certificate of Excellence 2014
GreenLeadersSilver level
Bluffton, SC
Top Contributor
53 reviews 53 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
35 helpful votes 35 helpful votes
“Clean, comfortable and convenient”
4 of 5 stars Reviewed July 31, 2014

We visited this hotel in late July and had a pretty pleasant stay. We were going to spend a couple of days in a hotel on our way home from a cruise. We got off the ship MUCH earlier than expected and showed up SEVERAL hours before check in. The room was not ready which was absolutely expected. However, the desk clerk offered to hold our bags and let us either hang out by the pool or suggested a movie at nearby Downtown Disney. We opted to walk over to Downtown Disney for a while and then have lunch before returning to the hotel.

The hotel is fairly close but might be a challenging walk later in the day (late July is pretty hot of course!). It took about 10-15 minutes to walk over. We grabbed a coffee and window shopped (it was very early) before going to a movie. It was very nice to have so much nearby and actually I jogged around the Downtown Disney area the next morning.

When we got back, our room still wasn't ready but a comparable one was so they booked us in there. We had requested a pool view room which I thought was better than the other. We were booked in the tower building. The other building has some rooms facing the Downtown Disney/Pool (although you can't actually see it) and some facing the interstate. All of the tower rooms overlook the pool. My only complaint would be that the pool is open until 11:00 and it was pretty noisy. We almost called down to the front desk to ask that they go out and ask folks to keep it down as it was difficult to fall asleep with all of the noise. So definitely request a higher floor but understand that tower rooms may be noiser later in the evening but the other building you may be facing the interstate. Bad view or noise, your choice.

The room was clean and comfortable and VERY spacious (especially after a teeny-tiny cabin on a cruise). The mattresses may need an upgrade soon but they weren't terrible. There is free wifi and a mini-fridge as well as a quite roomy closet and large balcony.

We did have breakfast downstairs our first morning there. It was pretty good but quite pricey. It is a resort so that is to be expected but $18.95 for the buffet seemed excessive. We ordered off the menu and it was somewhat less but still more than we would typically pay for breakfast.

My son also really enjoyed the pool and game room. The pool isn't really a fancy resort style pool but is large and clean with LOTS of tables and loungers. We were quite happy with it.

The hotels inside the resort also offer free shuttles to the four Disney parks. They arrive every half hour and were very convenient. They were crowded at night but ALL the buses are crowded at night. We were just happy to have the ride.

Parking is safe but not free. But again, it's a resort so not unreasonable at all. I think it was $12 per day which seemed fine to me. The other Holiday Inns in the area look more interesting and fun, but for the location and convenience, this really is a good choice if you are planning a Disney trip. It is right off of Hwy 535 if you want to get away from Disney and convenient to I-4 as well. We'd probably stay here next time we go to Disney.

Room Tip: Tower building if you don't mind a little noise (it stops at 11:00) or main building facing inte...
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Green Features: Appreciated but pretty standard. . . . . . . . . .... . . . .. . . . . . . . .
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Director of Sales at Holiday Inn Orlando - Lake Buena Vista, responded to this review, August 1, 2014
Dear mwinn,

Thank you for taking the time to write a review in regards to your recent stay at our hotel. We appreciate your positive feedback and are delighted to hear you found our hotel “Clean, comfortable and convenient”.

We look forward to welcoming you and your family back real soon!

Thanks again,
Christine Burns
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,262 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stranraer Scotland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 30, 2014

Our second visit to this hotel! Hubby and I stayed here in 2010 for three weeks, not long after it had opened. We loved it then so only looked at this hotel,for bringing our kids to Orlando this summer! We like it for many reasons! I just love the fact is is fairly quiet and calm around the hotel and that was in July 2014 (3 weeks we stayed) . Restaurant staff and lads at the front entrance are top notch! Huge pat on the back should go to Matt in the restaurant, very obliging, lovely guy and Paul, friendly happy guy at the front door, real hard worker!

This hotel is ideal if you want to mostly do Disney, but cheaper than a Disney hotel and without the restraints on being stuck in Disney! 5-10 mins walk in one direction is the Crossroads, huge variety of food places, gift shops etc and 10 mins walk in other direction is Downtown Disney. Shuttles very reliable, every 30mins!

Meals were lovely and kids eat free was really great! We ate dinner there many times! Other family members had the breakfast buffet and said it was brilliant too but they had vouchers as part of their hotel deal!

I would definitely recommend it but think next time we might go to a hotel with a better pool for kids on our chill days and perhaps one with a play area but this is all this hotel lacks.

Great value for money. Cost us about £70-£80 per night, 2 queen beds with balcony! Huge bonus- NO resort fee! Well done Holiday Inn!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Director of Sales at Holiday Inn Orlando - Lake Buena Vista, responded to this review, July 31, 2014
Dear Samanthac2k,

Thank you for taking the time to write a review in regards to your recent stay at our hotel. We appreciate your positive feedback and are delighted to hear you say "Fantastic, Calm, Happy Staff & great for Disney"

We look forward to welcoming you back real soon!

Thanks again,
Christine Burns
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 30, 2014

We recently stayed at the Holiday Inn Orlando from July 25th-28th. All staff members were very helpful from the moment we arrived. The accommodations were great for our family with 2 smaller children. Nice pool area with activities, movie theater on site, and arcade. The rooms were clean and comfortable, and the staff was very welcoming. We enjoyed the Applebee's restaurant being connected to the hotel, and the fact that they also offered the buffet breakfast. We did have to wait on wash cloths for an extensive amount of time, one day when house keeping forgot to replace them, however, it is very close to Disney and overall a great stay for the value.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Director of Sales at Holiday Inn Orlando - Lake Buena Vista, responded to this review, July 31, 2014
Dear mzmobley,

Thank you for taking the time to write a review in regards to your recent stay at our hotel. We appreciate your positive feedback and are delighted to hear you say " All staff members were very helpful from the moment we arrived."

We look forward to welcoming you back real soon!

Thanks again,
Christine Burns
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ada, Oklahoma
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 29, 2014

I travel a lot with my job, and that was the case with this trip. I was representing the company I work for at a conference that was held in this hotel's conference area. This means 12 hour days of standing and talking. As you can imagine, when I get to go to my room I'm ready for some relaxation and refueling for the next day. Unfortunately there was an issue with my room the first day I was there which kept this from happening. However, the staff went so far beyond what I would have asked to correct the situation, I was completely blown away. The longer I stayed and interacted with this team, the more I was assured, they truly know what great customer service is. In fact, the day after the conference I was finally able to spend some time at The Disney parks before catching a flight home, and I can tell you the members of the hotel staff I interacted with outdid the famous "Disneytude" that Disney employees are known for. So Kudos Deluxe to Christina, Darrell, Erica, Lisa Marie, Hector, and Jose, and all the staff. You truly helped turn a week of work into what felt like vacation! I hope to be able to return some day with my whole family, and there is no doubt, this is where we will stay.

Room Tip: If you can, request a room on the Downtown Disney side. This way you can see fireworks from several...
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Director of Sales at Holiday Inn Orlando - Lake Buena Vista, responded to this review, July 30, 2014
Dear Jamie D,

Thank you for taking the time to write a review on TripAdvisor in regards to your recent stay. We appreciate your feedback and are delighted to hear you say "You truly helped turn a week of work into what felt like vacation! I hope to be able to return some day with my whole family, and there is no doubt, this is where we will stay."

We look forward to welcoming you and your family back real soon!

Thanks again,
Christine Burns
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 28, 2014

We stayed here for 5 nights during our Disney World vacation. This hot was a great value. The rooms were nice and clean and good size. Loved the view of the Disney fireworks from our balcony. My daughter loved the mermaid shaped pool. The restaurant was very good. Good choices on the buffet for breakfast. All the staff at the hotel was very friendly and helpful. Liked being able to buy my disney tickets and tickets for other things right at the hotel. There is also a Disney giftshop to buy souvineers. The laundry facilities how ever are in the older part of the hotel. Will defiantly stay here next time we visit!

Stayed August 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Manager at Holiday Inn Orlando - Lake Buena Vista, responded to this review, July 29, 2014
Dear Sarah M,

Thank you so much for taking the time to write a review and for your wonderful comments. We are glad you enjoyed your hotel stay and the great perks we offer by being an official Walt Disney World hotel, you even said "Loved the view of the Disney fireworks from our balcony," which is just one of them. We hope we see you again soon!

Veronica Blanco, Sales Manager
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newport wales
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 28, 2014

Hi!! Once again an outstanding holiday. This place is amazing. Nothing is too much trouble for any of the staff. The coffee machine in the room is fab. Microwave and fridge as well ! We were upgraded for free again which was very kind of the wonderful reception staff at the hotel. The view from the balcony overlooking the pool is stunning. The pool area is immaculate. Watched one of the cleaners actually polish a bin!! Sunbeds and towells are in abundance. Hotel is quiet as well. The rooms are immaculate and ive got to say the beds are so comfortable, they are truly gorgeous after a long day out. I would recommend this hotel to anyone. Great location. You couldn't ask for more. Ive sent a few people over to stay with you guys and they loved it and are just booking for next year. My large family were very sorry to hear that Ernie had passed away. He was a very nice man. Thank you once again for a magical time!! The Prichards and the Watkins xx

Stayed June 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Manager at Holiday Inn Orlando - Lake Buena Vista, responded to this review, July 29, 2014
Dear Carolynprichard,

Thank you so much for choosing our hotel once again and for referring us to your friends! That is the best compliment you can give us! We appreciate your comments about Ernie, he is truly missed. Thank you for saying "The view from the balcony overlooking the pool is stunning. The pool area is immaculate. Watched one of the cleaners actually polish a bin!! " This just shows how committed we are. We hope we get to see you again real soon.

Veronica Blanco, Sales Manager
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Sheboygan, Wisconsin
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 27, 2014

We stayed for 4 nights at the Holiday Inn, July 2-6th and we were very happy with all aspects of the hotel. We asked for a free upgrade due to my husband's membership and were happy to see that our balcony faced Downtown Disney. Room was very nice and very clean. Pool area great too. All the staff were very friendly and helpful, especially the valets. The only negative was the shuttle bus took longer to and from all the parks due to multiple stops. This is nothing against the hotel and part of it may be that after staying on grounds at Disney resorts in the past, we were used to shorter shuttle times and more buses available.

Room Tip: Request a pool/Downtown Disney view and a room that is higher up so you don't hear the shuttle b...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Director of Sales at Holiday Inn Orlando - Lake Buena Vista, responded to this review, July 28, 2014
Dear Brenda W,

Thank you for taking the time to write a review in regards to your recent stay at our hotel. We appreciate your positive feedback and are delighted to hear you say "All the staff were very friendly and helpful, especially the valets."

We look forward to welcoming you back real soon!

Thanks again,
Christine Burns
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Orlando - Lake Buena Vista

Address: 1805 Hotel Plaza Blvd, Lake Buena Vista, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Orlando
#10 Business Hotel in Orlando
#17 Family Hotel in Orlando
#19 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Orlando - Lake Buena Vista 3.5*
Number of rooms: 323
Official Description (provided by the hotel):
Welcome to the Holiday Inn Orlando - Lake Buena Vista Downtown. Located in the the Walt Disney World Resort, within walking distance to Downtown Disney we offer the perfect place to stay during your vacation to Walt Disney World. With deluxe rooms, lobby and relaxing pool you are sure to enjoy the comfort and convenience of our charming Orlando hotel. Whether you are in town for a weekend getaway, destination wedding or family vacation, our hotel in Lake Buena Vista puts you in the center of it all. We are conveniently located to several Orlando attractions, golf courses and shopping. If you're in Orlando on business, feel free to utilize our 10 different meeting rooms with space for 18 to 500 guests. During your vacation, enjoy our choice Orlando hotel amenities, which include free high-speed Internet access, a delicious on-site restaurant and lounge, Bath and Body Works bath amenities in every bathroom a zero-entry pool and nightly specials for kids and kids at heart. Check out our J.D. Power & Associates award winning hotel room deals, and make your reservation today. ... more   less 
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Also Known As:
Holiday Inn - In The Walt Disney World Hotel Orlando
Holiday Inn Orlando
Orlando Holiday Inn

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