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“Great stay” 5 of 5 stars
Review of Holiday Inn Orlando - Downtown Disney Area

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Holiday Inn Orlando - Downtown Disney Area
3.5 of 5 Hotel   |   1805 Hotel Plaza Blvd, Lake Buena Vista, Orlando, FL 32830 (Formerly Holiday Inn Orlando - Lake Buena Vista)   |  
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Ranked #16 of 329 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Montoursville, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
“Great stay”
5 of 5 stars Reviewed May 1, 2014

Everyone is entitled to their opinion, so here is mine. Soon as my feet hit the ground I was greeted by a friendly valet employee. Check- in -smooth sailing. Jen was very helpful, courteous! We stayed 7 night let me say all, and I mean all of the staff my family encountered were very friendly, helpful! Not one day went by were I passed an employee and was not greeted with a hello! We are so glad we payed for the breakfast buffet! OMG what a very nice breakfast buffett, made to order omlets, scrambled eggs, bacon, fresh fruit, donuts, cereal, mickey mouse waffles. The food was great, hot, and was always stocked. Onward to the restaurant staff.(TOP NOTCH) Everymorning the wait staff from John, Matt, Mulela, Amelia, and chef Steve (sorry if i missed anyone) went out of their way to ensure we had a great breakfast!
Our kids ate at dinner free, another bonus. The portion sizes are great, my kids were stuffed and this was nice feature( now they have to order of the kids menu) ! Fish Tacos out of this world, best I ever had. The food was hot, and very tasteful. Props to all of the chefs, line cooks.
Rooms were clean, beds were comfortable of course nothing is like home, but the pillows were awesome. We did not spend a lot of time in the room, but it was just fine for us. The maids did a nice job cleaning our room, and they as well deserves props. The pool was heated, large, and I did not feel crowed once from other guests. As I was swimming one of the valet gentlemen walked a bottled water to each guest swimming at no charge! What a nice treat!
Transportation was free, it does take time so be patient. If you dont want to be on a bus with people and wait ...then this isn't the way to go. However we had a lot of fun meeting other families and talking from around the world. Also props to the bus drivers, these people also do not get enough credit! Thank you to all of them for getting us to the parks and being friendly. Obviously everyone is entitled to their opinion...You got mine. I just want to say that I have stayed at ALOT of hotels! Every staff that my family encountered were great. We appreciate the friendly, helpful, and courteous manners that were displayed on a daily basis! My family looks forward to staying here again very soon!!!!!

Room Tip: pool view was very nice....get one with a railing though it is easier to see!
See more room tips
Green Features: All the staff were super friendly, courteous, and very accomodating!
  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Director of Sales at Holiday Inn Orlando - Downtown Disney Area, responded to this review, May 2, 2014
Dear Wheelman73,

Thank you for taking the time to write a review in regards to your recent stay at our hotel. We appreciated you feedback and are delighted you enjoyed your stay with us. It is music to our ears to hear you say "Every staff that my family encountered were great. We appreciate the friendly, helpful, and courteous manners that were displayed on a daily basis!"

We look forward to welcoming you and your family back real soon!

Thanks again,
Christine Burns
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,351 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (603)
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English first
Newcastle, Australia
Contributor
20 reviews 20 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 30, 2014

We stayed at the holiday Inn Buena Vista for 5 nights to visit the Disney Parks. The hotel was very clean, had good amenities and helpful staff. The hotel is walking distance to downtown disney and has an excellent free shuttle to the four main parks which ran every half an hour. We used the on site Restaurant a number of times and had excellent service from "Said" who was one of the waiters.
A couple of points to note:
1. The hotel backs onto a freeway, so the rooms facing the freeway are quite noisy. I would not book one of these rooms again.
2. The guest services desk will try to offer you discount tickets to Disney parks if you sit in on a 90 minute presentation. I'm not sure why the Holiday Inn chain would promote this direct selling.
Overall a nice motel in great location for visiting the Disney Parks.

Room Tip: Dont book rooms facing the freeway, although they are cheaper
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Green Features: The promote reuse of towels but noisey provide enough hanging rails to keep them dry.
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Director of Sales at Holiday Inn Orlando - Downtown Disney Area, responded to this review, May 2, 2014
Dear Brunnem,

Thank you for taking the time to write a review in regards to your recent stay at our hotel. We appreciate your feedback and are delighted to hear you say "The hotel was very clean, had good amenities and helpful staff."

We look forward to welcoming you back real soon!

Thanks again,
Christine Burns
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peace River, Canada
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 30, 2014

We decided to book at this hotel based on the great reviews on Trip Advisor, as well as its proximity to Disney and more importantly Downtown Disney, the low price, buses to the parks, etc. Upon check in, the system was down and the front desk girl was struggling; it took us over 30 minutes from our time of arrival to get through the check in process, at which point we were then told we were in a room with 2 double beds (instead of 1 king). As it was quite late, we decided to leave it and deal with it in the morning. The beds were quite comfy, and room was relatively clean, but as other travelers have stated, the hotel does show signs of wear. In the morning, we were told there were no king beds available to transfer to. As we wanted to get to the Disney parks early, we left it with the front desk staff to rectify. I have to say, Jennifer at the front desk is absolutely amazing. Upon our return, she gave us 2 rooms to look at, and we ended up in a room with a king size bed on the main floor with our own little balcony overlooking the pool area; it was fantastic.
Housekeeping at the hotel is hit and miss. Our garbage was overflowing one day, and upon returning to the room they had not touched it. Our phone was also broken in the room, and upon several reports to the front desk, nothing was ever done about it (we were there for 10 days).
The breakfast buffet is $18.99/person; for that price, you might as well just hop on one of the Disney buses and eat in the park. We did order room service one night, and found it to be nothing spectacular (there are much better restaurants in Epcot or Downtown Disney).
Another note... the concierge was completely useless when it came to knowledge of the area or booking shuttles. We had seen Mears shuttles driving around and had asked if we could book one to take us to Universal Studios; we were told we could not from that specific property. However, upon going to the Front Desk and speaking with Jennifer (again, amazing), she informed us that indeed we can use the Mears shuttle and even let us use the phone to book it. I would absolutely advise depending on the size of your party using Mears, as it is only $20/person.

Overall, our stay was just okay. I would definately look at staying at a Disney property next time, to get a true Disney experience. I would not consider returning to this property, and would not recommend it to my friends or other travelers. There are many other nicer properties we came across that I would be more inclined to try.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Director of Sales at Holiday Inn Orlando - Downtown Disney Area, responded to this review, May 2, 2014
Dear JenSheremata,

Thank you for taking the time to write a review in regards to your stay at our hotel. On behalf of the staff and management I would like to apologize that we did not meet your expectations. I will be sure each department head is aware of your concerns and that they are addressed.

I sincerely hope you will consider us again when returning to Orlando.

Regards,
Christine Burns
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wangaratta, Australia
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 27, 2014

I took my daughter to orlando in aug 2013. Everything was awesome. Couldnt fault anything. The disney buses came every 20 mins and were free to all disney parks. Staff were very friendly and helpful. .

Room Tip: We had a pool view room. Couldnt fault anything
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Director of Sales at Holiday Inn Orlando - Downtown Disney Area, responded to this review, April 28, 2014
Dear erri67_11,

Thank you for taking the time to write a review on TripAdvisor in regards to your stay at our hotel. We are delighted to hear you say "Staff were very friendly and helpful."

We hope to welcome you and our daughter back real soon!

Thanks again,
Christine Burns
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 27, 2014 via mobile

Really enjoyed our stay at holiday inn. Used free buses to wdw which worked well. Easy drive to universal and seaworld. Day trip to Busch gardens was an easy drive too. All in all a great base while in orlando. Would stay again for sure.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Director of Sales at Holiday Inn Orlando - Downtown Disney Area, responded to this review, April 28, 2014
Dear Wannagotobali,

Thank you for taking the time to write a review on TripAdvisor in regards to your say at our hotel. We appreciate your positive feedback and are delighted to hear you say "Really enjoyed our stay at holiday inn."

We look forward to welcoming you back real soon!

Thanks again,
Christine Burns
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Elizabeth, ME
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 24, 2014

We just got back from 8 days at this hotel. None of us, myself and my husband included, had ever been to Disney. After much consideration, we decided on the Holiday Inn due to it's proximity to the parks, the low price, free breakfast, free shuttle and great reviews on Trip Advisor. We couldn't have been more pleased and everything and everyone lived up to, or surpassed, our expectations. The rooms are clean and pretty spacious. The staff is great, from the valets to the servers in the restaurant. The breakfast buffet was plentiful and just what we needed to start off our long days at the parks. The hotel was a quick (seriously, less than 10 min) and pleasant walk to Downtown Disney where we spent many evenings. The shuttles were convenient. Our kids, 8 & 10, loved the pool and of course the Disney Store. We also rented a car from a neighboring hotel and spent some time away from Disney including Universal. We can't wait to go back!! Thank you for the best vacation ever (quote from the kids).

Stayed April 2014
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Director of Sales at Holiday Inn Orlando - Downtown Disney Area, responded to this review, April 28, 2014
Dear jgjohns,

Thank you for taking the time to write a review in regards to your recent stay at out hotel. We appreciate your feedback and are delighted to hear you say "We couldn't have been more pleased and everything and everyone lived up to, or surpassed, our expectations."

We look forward to welcoming you and your family back real soon!

Thanks again,
Christine Burns
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston, Connecticut, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 23, 2014

This trip we wanted to stay off-site. Nothing too fancy since we are there to spend our time at Disney. Staying off-site we find non-Disney restaurants that we enjoy.

This hotel was very clean. Basic room, with small bathroom. Breakfast was available to-go and was very inexpensive. Wifi did not work well.

Make sure to park in the correct spots. We were given misinformation at our late check-in and might have been towed but fortunately no problems.

Overall a very good stay.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Director of Sales at Holiday Inn Orlando - Downtown Disney Area, responded to this review, April 28, 2014
Dear Barry104,

Thank you for taking the time to write a review on TripAdvisor in regards to your recent stay with us. We appreciated your feedback and are delighted to hear you say "Overall a very good stay."

We hope to welcome you back again real soon!

Thanks again,
Christine Burns
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Orlando - Downtown Disney Area

Address: 1805 Hotel Plaza Blvd, Lake Buena Vista, Orlando, FL 32830 (Formerly Holiday Inn Orlando - Lake Buena Vista)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Orlando
#10 Business Hotel in Orlando
#17 Family Hotel in Orlando
#19 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Orlando - Downtown Disney Area 3.5*
Number of rooms: 323
Official Description (provided by the hotel):
Welcome to the Holiday Inn Orlando - Downtown Disney® Area. Located in the the Walt Disney World Resort, within walking distance to Downtown Disney we offer the perfect place to stay during your vacation to Walt Disney World. With deluxe rooms, lobby and relaxing pool you are sure to enjoy the comfort and convenience of our charming Orlando hotel. Whether you are in town for a weekend getaway, destination wedding or family vacation, our hotel in Lake Buena Vista puts you in the center of it all. We are conveniently located to several Orlando attractions, golf courses and shopping. If you're in Orlando on business, feel free to utilize our 10 different meeting rooms with space for 18 to 500 guests. During your vacation, enjoy our choice Orlando hotel amenities, which include free high-speed Internet access, a delicious on-site restaurant and lounge, Bath and Body Works bath amenities in every bathroom a zero-entry pool and nightly specials for kids and kids at heart. Check out our J.D. Power & Associates award winning hotel room deals, and make your reservation today. ... more   less 
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Also Known As:
Holiday Inn - In The Walt Disney World Hotel Orlando
Holiday Inn Orlando
Orlando Holiday Inn

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