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“Awesome Service & Hospitality” 5 of 5 stars
Review of Holiday Inn Orlando - Lake Buena Vista

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Holiday Inn Orlando - Lake Buena Vista
3.5 of 5 Hotel   |   1805 Hotel Plaza Blvd, Lake Buena Vista, Orlando, FL 32830   |  
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Ranked #18 of 326 Hotels in Orlando
GreenLeadersSilver level
Cleveland, Ohio, USA
2 reviews
“Awesome Service & Hospitality”
5 of 5 stars Reviewed June 13, 2013

Gary, restaurant manager, remembered family name and kids names, super helpful always ready with handshake and smile.
Iman, best waitress/server....ever !!! greeted us with a smile, remembered all our orders and always asked how our day was going as well as how she could make it better !!!
Paul & Gilbert, best valets I have ever experienced, friendly, knowledgeable, and remembered our names, very helpful and playful with kids !!

Room Tip: go to highest floor, best view, lovely patios.
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Green Features: Felt great about leaving a smaller carbon footprint.
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Manager at Holiday Inn Orlando - Lake Buena Vista, responded to this review, June 18, 2013
Dear officerargie,

Thank you for your review on TripAdvisor regarding your recent stay at our property! We appreciate your positive feedback.

On behalf of Gary, Iman, Paul, Gilbert and the entire staff we can not wait to welcome your family back again soon.

Thanks again!
Jordan Bartels
Hotel Manager
Holiday Inn Lake Buena Vista Downtown
Located in the WALT DISNEY WORLD® Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,012 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (518)
Date | Rating
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English first
Jakarta, Jakarta Raya, Indonesia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 12, 2013

Checked in at 4pm after a long long flight, unfortunately room was not quite ready yet, but the friendly officer at the front desk went really out of her way to ensure that we are taken care of in the nicest possible way.
After a short 15 minutes wait, we were shown to an immaculate room as per our reservation.
Have to say that my first impression of the hotel has been top notch, right from the moment I pulled into the lobby up to the moment I am ushered to my room.
The room is also up to a very good standard.
Will surely come back to this hotel the next time I'm in town.

Room Tip: Kingsize bed with sofa bed, the sofa bed is only good for 1 person, be it adult or child.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Manager at Holiday Inn Orlando - Lake Buena Vista, responded to this review, June 18, 2013
Dear Irwan B,

Thank you for your review on TripAdvisor regarding your recent stay at our property! We appreciate your positive feedback and can’t wait to welcome you back on your next trip.

Thanks again!
Jordan Bartels
Hotel Manager
Holiday Inn Lake Buena Vista Downtown
Located in the WALT DISNEY WORLD® Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chalfont St Giles
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 11, 2013

Excellent position within walking distance of Downtown Disney and with all the Disney site buses coming round regularly. Short drive to great shopping malls. Reasonable size pool with plenty of sunbeds and a small hot tub. Very nice size room and we had a small balcony with a table and 2 chairs big enough for a drink and snack. But the staff are wonderful throughout the property from the parking boys, receptionists, bar staff, restaurant and the chamber maids - everyone smiled and asked with genuine seeming interest whether every thing was ok and could they do anything for us. They all semed to have time to chat and ask what we had done and where we were going so we felt very 'at home' especially as we stayed for 2 weeks and got to know some of them. We used the hotel as a base and went off to visit various places around Orlando (not just Disney) and its position is perfect with some other restaurants nearby not just Downtown.

Room Tip: Ask for a quiet room so you do not face the highway. Also higher rooms are quieter I understand.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Manager at Holiday Inn Orlando - Lake Buena Vista, responded to this review, June 12, 2013
Dear SonnyDisposition,
Thank you for writing such a terrific and detailed post. You really captured and described a lot of the excellent amenities this hotel has to offer along with giving some good travel advice. The hotel’s location is really a big convenience because it is central to a lot of activities in the Disney/Orlando area. Being located on Disney property also allows our guests take advantage of almost all the Disney amenities as well.
I’m especially pleased to see that you pointed out and recognized our amazing staff here at the Holiday Inn. I know how hard everyone works to deliver excellent service to our guests day-in & day-out. I believe this is the quality that separates this hotel from the 328 other hotels in the Orlando area and keeps our guests coming back. Thank you again for your kind words and I’d like to be the first to invite you back on your next visit to Orlando/Disney. Please let me know if there is anything I can do to make your next visit even better.
Best regards,
Michael Minyon
Area Director of Finance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brookings, SD
1 review
4 of 5 stars Reviewed June 8, 2013

Thank you Barbara (Tripadvisor) for you amazing tour planning for me.
best I try every places( Disney/Universal/ Kennedy space center/..).
Easy driving to/through using GPS
The pool area is really large and just the right depth for swimming and socializing with friends
hotel was clean, fresh and welcoming
Everyone always welcomes
The breakfast is simply one of the best on Disney property


thanks

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Manager at Holiday Inn Orlando - Lake Buena Vista, responded to this review, June 18, 2013
Dear haytham M,

Thank you for your review on TripAdvisor regarding your recent stay at our property! We appreciate your positive feedback and are happy to hear your enjoyed the pool and breakfast.

Thanks again!
Christine Burns
Senior Sales Manager
Holiday Inn Lake Buena Vista Downtown
Located in the WALT DISNEY WORLD® Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 8, 2013 via mobile

The staff was amazing. If we needed something, they were right there to help. The valet parking guys were extraordinary. Everybody made sure we were having a good time and bent over backwards to make our stay nice

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Manager at Holiday Inn Orlando - Lake Buena Vista, responded to this review, June 18, 2013
Dear Dennis S,

Thank you for your review on TripAdvisor regarding your recent stay at our property! We appreciate your positive feedback and can’t wait to welcome you back again soon.

Thanks again!
Christine Burns
Senior Sales Manager
Holiday Inn Lake Buena Vista Downtown
Located in the WALT DISNEY WORLD® Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morrisville, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 8, 2013

What an amazing stay at this luxury hotel property in walking distance of Downtown Disney! I had never stayed at this property, but had seen it many times on my trips down to Orlando. I will say I have found my new favorite place to stay while visiting the Magic Kingdom. The rooms are spacious and nicely decorated. Beautiful lagoon style pool and pool deck. The hotel boasts a nice "grab-n-go" style eatery for on the run breakfast or lunches, but the restaurant is quite the deal. Staff and management are very kind and always ready to take care of their guests. If you are planning a trip down to the Walt Disney World area, book your stay here.

Room Tip: Very quite rooms. Television station offerings are minimal and not quite to the taste of every membe...
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Green Features: The greener the better. I saw plenty of recycling bins around the hotel property.
  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Manager at Holiday Inn Orlando - Lake Buena Vista, responded to this review, June 18, 2013
Hello djgary10,

Thank you for your review on TripAdvisor regarding your recent stay at our property! We appreciate your positive feedback. We look forward to welcoming you back during your next stay to Walt Disney World!

Thanks again!
Christine Burns
Senior Sales Manager
Holiday Inn Lake Buena Vista Downtown
Located in the WALT DISNEY WORLD® Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 7, 2013

Had a very pleasant surprise on a weekend stay at the Holiday Inn on Disney property. The hotel is really beautiful (ask for the main tower, its quieter and so nice.) The rooms have all been re-done, the beds and linens were very comfortable and high quality. The worst thing I can say is that the water pressure on the 11th floor could use some pump up! The absolute hands-down best part about this property, however, are the staff. They truly understand customer "experience" and their service lives up to every expectation and then some. I was at this hotel for a group event, but would highly consider staying again, group or not. Big kudos.

Room Tip: Main tower is quieter, but the rooms are a bit bigger on the shorter tower that surrounds the pool a...
See more room tips
  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Manager at Holiday Inn Orlando - Lake Buena Vista, responded to this review, June 18, 2013
Dear mia786jb,

Thank you for your review on TripAdvisor regarding your recent stay at our property! We appreciate your positive feedback. It truly means a lot to the entire staff that you recognize that we “understand customer "experience" and their service lives up to every expectation and then some”

We look forward to hosting the group again next year but look forward to welcoming you back even sooner!

Thanks again!
Christine Burns
Senior Sales Manager
Holiday Inn Lake Buena Vista Downtown
Located in the WALT DISNEY WORLD® Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Orlando - Lake Buena Vista

Address: 1805 Hotel Plaza Blvd, Lake Buena Vista, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Orlando
#7 Business Hotel in Orlando
#19 Family Hotel in Orlando
#24 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Orlando - Lake Buena Vista 3.5*
Number of rooms: 323
Official Description (provided by the hotel):
Welcome to the Holiday Inn Orlando - Lake Buena Vista Downtown. Located in the the Walt Disney World Resort, within walking distance to Downtown Disney we offer the perfect place to stay during your vacation to Walt Disney World. With deluxe rooms, lobby and relaxing pool you are sure to enjoy the comfort and convenience of our charming Orlando hotel. Whether you are in town for a weekend getaway, destination wedding or family vacation, our hotel in Lake Buena Vista puts you in the center of it all. We are conveniently located to several Orlando attractions, golf courses and shopping. If you're in Orlando on business, feel free to utilize our 10 different meeting rooms with space for 18 to 500 guests. During your vacation, enjoy our choice Orlando hotel amenities, which include free high-speed Internet access, a delicious on-site restaurant and lounge, Bath and Body Works bath amenities in every bathroom a zero-entry pool and nightly specials for kids and kids at heart. Check out our J.D. Power & Associates award winning hotel room deals, and make your reservation today. ... more   less 
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Also Known As:
Holiday Inn - In The Walt Disney World Hotel Orlando
Holiday Inn Orlando
Orlando Holiday Inn

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