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“Excellent Stay” 5 of 5 stars
Review of Holiday Inn Orlando - Lake Buena Vista

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Holiday Inn Orlando - Lake Buena Vista
3.5 of 5 Hotel   |   1805 Hotel Plaza Blvd, Lake Buena Vista, Orlando, FL 32830   |  
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Ranked #18 of 326 Hotels in Orlando
GreenLeadersSilver level
doner5
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Excellent Stay”
5 of 5 stars Reviewed March 1, 2013 via mobile

I recently stayed at the hotel. I've stayed in many Holiday Inns, is this is one of the nicest. The service is great, all the employees look you in the eye and smile when you pass. The location is the best. You can walk to Downtown Disney plus they have a shuttle that takes you to the Disney parks. You can't go wrong staying here.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Manager at Holiday Inn Orlando - Lake Buena Vista, responded to this review, March 5, 2013
Dear doner6,

Thank you so much for your amazing 5 star review of or hotel! We're very happy to hear that out of the several Holiday Inn's you've stayed at, our property is valued more than the rest. The convience of our location and friendly staff make us a hard place to beat!

Should you have any further questions or comments, please feel free to contact us at anytime.

We look forward to seeing you again!

Sincerely,


Spencer Chester,
Guest Services Manager
Holiday Inn In The Walt Disney Resort
1805 Hotel Plaza Blvd Lake Buena Vista Fl
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2,021 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (521)
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English first
Burlington, Vermont
Top Contributor
55 reviews 55 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 28, 2013

This hotel is right near the gates to Downtown Disney. From there, it is easy to hop on one of the buses to any of the parks. It is also easy driving distance to DisneyWorld, Sea World, and Universal Studios. The pool is nice, and the rooms were OK. It was very clean. The only real problem was the ridiculously slow service in the restaurant.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Orlando - Lake Buena Vista, responded to this review, July 11, 2013
Dear VTtraveler4,

Thank you for providing us with a very considerate review and thank you for staying with us. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible.

Once again many thanks for your feedback and we look forward to welcoming you back in the near future.

Sincerely,

Janice A
Case Manager
IHGCare
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Tampa, Florida
1 review
5 of 5 stars Reviewed February 28, 2013

This Holiday Inn is impressive with top notch service and meeting facilities. Front desk staff was very friendly, specially (Spencer & Alex). The hotel has an incredible pool area for families. It is located walking distance to Downtown Disney. I was here for a conference, the catering manager (Drevis) and his team are wonderful, we were treated like royalty and the food was awesome!!! Rooms are comfortable, loved that they had a small fridge, microwave and coffee maker. The restaurant staff is a little bit slow, but (Fuad) makes the best Margaritas. Thank you Holiday Inn for such wonderful stay!!!

Room Tip: Rooms facing Downtown Disney
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2013

As soon as we drove up everyone was friendly and very helpful. From valet, front desk, dining room, all the employees were exceptional! Our room was very clean along with the whole hotel. A special thanks to Paul (valet) for having our car ready. Our dining experience was excellent and the server Fouad was the best. We will definitely stay here again when we are in Orlando.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Manager at Holiday Inn Orlando - Lake Buena Vista, responded to this review, March 5, 2013
Dear Wenarn,

Thanks so much for your Fantastic 5 Star Review of our hotel!It means so much to us that you took the time to recognize the exceptional service you recieved at our property. Paul and Fouad are excellent members of our staff and I'll be sure to pass along your comments to their superiors.

Should you have any more comments or questions, Please fill Free to contact us at anytime.

We hope to see you again soon!

Sincerely,

Spencer Chester
Guest Services Manager
Holiday Inn In the Walt Disney World Resort
1805 Hotel Plaza Blvd, Lake Buena Vista Fl 32830
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Nashville, Tennessee
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 27, 2013

I stayed here Christmastime with my whole family! We had a standard room but I was so excited as they had an actual mini crib ( not pack n play) for my little one. They feed kids free with a paying adult and this came in very handy at breakfast and coming in late nights. The rooms were comfortable, beds were super cozy and We walked to downtown Disney almost every day of our stay. I'm going back to Disney in the summer and if we didn't need a separate room this would be our first choice hands down!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dousman
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 27, 2013

We found an online package for $10 more than a regular room rate, which included our parking($10) and breakfast ($15 each). When checking in before noon, Crystal at the front desk, suggested that we wait for a nicer room. We took her advice and walked to Downtown Disney for lunch, then returned to find a room all ready for us on the 5th floor with a view of the pool from our balcony. The room was spotless and comfortable. When I called the desk to ask about a post office, Crystal printed out directions for me. The next day, as I walked through the lobby, she wished me a nice day and called me by name!!! The buffet breakfast included omelets made to order, pastries, beautiful fresh fruit, coffee and the usual eggs, bacon, sausage, cereal, etc. It was quite a bargain when included in our room package, although I might have felt differently if we had paid $15 each for it. We took advantage of the free shuttle to Epcot, which was very convenient. The bus ride there was quick - maybe 10 minutes, but on the way back it took about 45 minutes. We didn't mind riding after all the walking. The pool area looked clean and attractive, but we did not use it

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnsburg, Illinois
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 27, 2013

After much review of hotels on and near the Disney World property I booked this one based on the #1 Trip Advisor rating and comments by satisfied guests. We stayed for four nights, 2/11 - 2/15. In many ways this hotel was a winner. It was fresh and clean, and appeared to be newly rennovated. The room was spacious and comfortable. Staff was very friendly and helpful. We had appetizers in the bar several times and they were very good. A USA Today was delivered to our room each morning. The shuttle bus to the Disney Parks came every half hour throughout the day. Pick up at the hotel was more timely than at the parks. The hotel was a short walk to Downtown Disney. There was the option for parking near the hotel that was reasonably priced. There was a nice pool and whirlpool. Overall a very good value for the price, especially compared with hotels on the Disney property that received many sub standard ratings but were much, much more expensive.

Several days after we left the hotel I realized that I had left some items in a drawer in the room. I called and after (three to four) several calls was finally able to speak to someone and determine that my items had been found. A friend who lives in the area offered to go and get the items for me. Although they were finally found, it took a search of 30 minutes and the involvement of a number of people to find the items that I was assured were being held at the front desk and were ready for pick up. As my friend stated "the right hand didn't seem to know what the left hand was doing" when he got there.

The primary reason that I have not given a 4 or 5 star review is this: My husband uses a CPAP machine at night, and although the mask was left on the nightstand, when he went to use it on the second night he discovered that it had been damaged in several places (this is an expensive piece of medical equipment), and it appeared that the mask had either been stepped on or run over with a vacuum. He called the front desk and the manager of "facilities" was sent to our room. He was responsive and helpful in filling out paperwork so that an insurance claim could be made and we could be reimbursed for replacement of the mask. We were assured that we would be contacted within a few days as follow-up to this issue. Now two weeks have passed since this was brought to the hotel's attention and the paperwork was completed. My husband has made a number of calls of inquiry and left messages none of which have been returned. He has subsequently replaced the damaged mask at his own expense.

I would give this hotel 5 stars for the friendliness of the staff and a 4 for the physical facilities and amenities. I am giving it a rating of 3 because of the overall poor coordination of communication regarding my "left behind" items and because of the lack of response to us related to the damaged mask/piece of medical equipment. It appears to me that improvement of communication and coordination is badly needed.

Room Tip: Our room was on the 7th floor at the front of the hotel and overlooked Downtown Disney. The view wa...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Orlando - Lake Buena Vista, responded to this review, March 14, 2013
Dear Mary Ellen S,

Thank you for choosing our hotel to stay with. I am deeply sorry you received services that was less than satisfactory. We are hospitality professionals and pride ourselves on delivering world class service. I have sent you a private message in effort to obtain more information about your stay. I look forward to hearing back from you soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Orlando - Lake Buena Vista

Address: 1805 Hotel Plaza Blvd, Lake Buena Vista, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Orlando
#7 Business Hotel in Orlando
#18 Family Hotel in Orlando
#24 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Orlando - Lake Buena Vista 3.5*
Number of rooms: 323
Official Description (provided by the hotel):
Welcome to the Holiday Inn Orlando - Lake Buena Vista Downtown. Located in the the Walt Disney World Resort, within walking distance to Downtown Disney we offer the perfect place to stay during your vacation to Walt Disney World. With deluxe rooms, lobby and relaxing pool you are sure to enjoy the comfort and convenience of our charming Orlando hotel. Whether you are in town for a weekend getaway, destination wedding or family vacation, our hotel in Lake Buena Vista puts you in the center of it all. We are conveniently located to several Orlando attractions, golf courses and shopping. If you're in Orlando on business, feel free to utilize our 10 different meeting rooms with space for 18 to 500 guests. During your vacation, enjoy our choice Orlando hotel amenities, which include free high-speed Internet access, a delicious on-site restaurant and lounge, Bath and Body Works bath amenities in every bathroom a zero-entry pool and nightly specials for kids and kids at heart. Check out our J.D. Power & Associates award winning hotel room deals, and make your reservation today. ... more   less 
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Also Known As:
Holiday Inn - In The Walt Disney World Hotel Orlando
Holiday Inn Orlando
Orlando Holiday Inn

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