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“Renewed my faith in the Holiday Inn chain” 4 of 5 stars
Review of Holiday Inn Orlando - Lake Buena Vista

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Holiday Inn Orlando - Lake Buena Vista
3.5 of 5 Hotel   |   1805 Hotel Plaza Blvd, Lake Buena Vista, Orlando, FL 32830   |  
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Ranked #16 of 327 Hotels in Orlando
Certificate of Excellence 2014
GreenLeadersSilver level
toronto
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
32 helpful votes 32 helpful votes
“Renewed my faith in the Holiday Inn chain”
4 of 5 stars Reviewed January 31, 2013

It's been years since we stayed at a Holiday Inn. Remember them as being unimpressive and budget rate hotels. Our three nights at this hotel completely renewed my faith. Porters and front desk staff couldn't have been friendlier or more helpful. Room wasn't fancy but it was nice, quite large, spotless and had free wifi, a decent sized tv, a microwave, a fridge and a safe. The bed and the pillows were sssoooo comfortable, I want them at home! The location was ideal. Located on Disney property, a short walk (about a block) one way and we were in Downtown Disney. A ten minute walk in the other direction and across the street and we were off Disney at a small mall with restaurants (including McDonalds) and a grocery store. Shuttle buses ran every 10 minutes or so to all the Disney parks. We're giving it a 4 instead of a 5 for two small reasons: 1. the buffet breakfast looked yummy but was way too expensive - $17.99 if you wanted to try it all, and 2. concierge selling tickets to all the Orlando attractions tries to get you to go to a Disney time share presentation. She's not too pushy so it's not that bad, but we just found it a bit tacky. Other than those 2 things, it was perfect. So perfect that we cancelled a hotel we had booked in New York for an upcoming trip and rebooked at a Holiday Inn!

Room Tip: Pay the bit extra for a room with the Disney view. Great view of Downtown Disney and although the f...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Guest Relations Manager at Holiday Inn Orlando - Lake Buena Vista, responded to this review, February 4, 2013
Dear JacqlynnToronto,

Thank you so much for your amazing review of our hotel!!!

It is wonderful to hear that we have renewed your faith in the Holiday Inn brand.

Our staff is one of a kind and strives to make every guest feel as if they are old friends.

The hotel is in a great location. It’s near just about anything you could want, shopping, restaurants and of course Disney.

We can’t wait to see you for you return trip!!

Please feel free to contact me directly or any of our Management Staff for any future requests or inquires.

Sincerely,

Angela Knapper
Guest Relations Manager
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2,265 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (585)
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Barcelona
Top Contributor
141 reviews 141 reviews
79 hotel reviews
Reviews in 67 cities Reviews in 67 cities
141 helpful votes 141 helpful votes
4 of 5 stars Reviewed January 29, 2013

In my opinión the hotel is situated in the best location for visiting the Disney parks and enjoy the dowtown (5 minutes walk), without paying an overcharge in Disney hotels.
The hotel need updating, is a little dated. But it is a very fair hotel, with bar, shop, nice pool and very quiet. Good restaurant service for snacks. Breakfast a little poor.
If you go with children, on Sunday I recommend you a breakfast in the Hilton (just behind Holiday) with Minnie, Pluto and other Disney friends

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Guest Relations Manager at Holiday Inn Orlando - Lake Buena Vista, responded to this review, February 4, 2013
Dear Miquelg,

Thank you so much for your great review of our hotel!!!

Being within a 10 minute walk to Downtown Disney makes our hotel the perfect location.

We hope to see you again soon!!

Please feel free to contact me directly or any of our Management Staff for any future requests or inquires.

Sincerely,

Angela Knapper
Guest Relations Manager
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Abuja
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed January 27, 2013

The hotel is great for its price. Very clean and spacious rooms with free wifi, a fridge and a microwave which was good to heat food leftovers. Bed was very comfortable too. Free shuttle available to the theme parks throughout the day. The staff are courteous and hotel location is great. I especially enjoyed the high-pressure shower, which felt like a jacuzzi. Really enjoyed my stay. But be careful when you buy tickets for theme parks from the hotel, you could be misled. The guy told me I could return unused tickets if I changed my mind. I bought a 3-day theme park tickets and I later decided to spend a day in Universal Studios. About an hour later, I wanted to exchange my unused 3-day ticket for a 2-day ticket, but the guy told me he couldn't accept them, that there was a change in policy he wasn't aware of. Very annoying!!

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Guest Relations Manager at Holiday Inn Orlando - Lake Buena Vista, responded to this review, February 4, 2013
Dear NIMOTA I,

Thank you so much for your wonderful review of our hotel!!!

Our rooms are filled with all the comforts of home you could need coffee pot, microwave, fridge, safe, and free wifi.

We hope to see you again soon!!

Please feel free to contact me directly or any of our Management Staff for any future requests or inquires.

Sincerely,

Angela Knapper
Guest Relations Manager
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Burpengary, Australia
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 26, 2013

This hotel is great. Beds comfortable, rooms are clean. Fridge in room was great. Make sure you include brekky, the range is extensive and it takes the hassle out of finding somewhere to eat. Omelettes are especially yummy. Pool is heated and clean. Staff are friendly and helpful. The hotel has shuttle buses that run on time and are not busy like the Disney buses. You're close to everything. Free wifi, though need some help from staff when trying to get iPads to work.

Some improvements? This state is trying to save water and in our room a little too much so. You had to run around in the shower to catch the water! My sister stayed at the same place and said there's was ok though. Although tea and coffee facilities provided spoons are not so it was a little tricky to make the tea and coffee.

Warning: if you buy tickets to the themepark here, make sure you buy from Karen. She was excellent but away one day and a French guy who couldn't speak English did my ticket and stuffed it up. it was an inconvenience when I arrived at adventure island

Room Tip: You can get rooms with a view of the pool and there are also rooms with a view of Disney so you can...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Guest Relations Manager at Holiday Inn Orlando - Lake Buena Vista, responded to this review, February 4, 2013
Dear Pia C,

Thank you so much for your excellent review of our hotel!!!

The pool is a great place to relax after long day and the fact that it is heated makes the unseasonably cool weather non-existent.

Our shuttles make getting to Disney hassle free so you can enjoy every minute in the parks.

We hope to see you again soon!!

Please feel free to contact me directly or any of our Management Staff for any future requests or inquires.

Sincerely,

Angela Knapper
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clover, South Carolina
Top Contributor
72 reviews 72 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 25, 2013

What a wonderful surprise. We had a great stay at the hotel. The staff was very helpful and friendly. The restaurant, room service, and bar were fantastic. And the free shuttle, although not always on time, was worth the aggrevation to not have to drive anywhere. The room was large with a microwave and fridge and had a very nice balcony where we could watch the Magic Kingdom fireworks from afar. The only complaint would be the noise level, ouside and atrium sounds are loud in the rooms, even during the night. When we return to Disney we will stay here again, ENJOY!

Room Tip: Ask for upper level with balcony to see the Magic Kingdom fireworks and Downtown Disney.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Guest Service Representative at Holiday Inn Orlando - Lake Buena Vista, responded to this review, February 10, 2013
Dear Sharie R

Thank you for sharing your memorable stay with our hotel!! I’m very happy that you took advantage of all of our amenities and enjoyed the fireworks from the Downtown Disney room you booked.

Since our hotel is on the main street to Downtown Disney, we do get a lot of traffic through out the whole day so at times it can get noisy but glad you took used our shuttles that go to the parks.

We do hope when you do come back to Disney, you choose us once again.

Hope to see you soon!!!!!

Please feel free to contact me directly or any of our Management Staff for any future requests or inquires.

Sincerely,


Elvis Garcia
Guest Service Representative
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Bedminster, New Jersey
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 25, 2013

I've stayed at this hotel for two vacations now and both vacations were 3-4 night stays. GREAT location. You can walk a mile to the left and go to Downtown Disney or use their shuttle service. Downtown Disney has tons of restaurants and shops. Or, you can walk a mile to the right and go to many more restaurants and Walgreens to pick up a few odds and ends. Clean hotel, pool is very nice, rooms are nice, hotel bar was cute and near the pool area. Food in the restaurant was delicious and everything about this hotel is reasonably priced. We took the shuttles to the parks and the shuttle ride was only 11 minutes long! I'm treating my parents to a Disney vacation and this hotel is where they will be staying. I visited this hotel in November of 2012 and May of 2011. Love it!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Guest Service Representative at Holiday Inn Orlando - Lake Buena Vista, responded to this review, February 10, 2013
Dear Sharie R

Thank you for taking the time to write a review for our hotel!! We’re happy to hear that this was your third time with us and once again, enjoying your stay. I’m glad you enjoy all of our amenities that we have to offer from our shuttles to our bar.

It’s great to know that you will be sending your parents our direction. We will make sure to try to make their stay as memorable as your stays in the past.

Hope to see you and your parents soon!!!!!

Please feel free to contact me directly or any of our Management Staff for any future requests or inquires.

Sincerely,


Elvis Garcia
Guest Service Representative
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Manassas, Virginia
Top Contributor
125 reviews 125 reviews
16 hotel reviews
Reviews in 53 cities Reviews in 53 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed January 24, 2013 via mobile

The room was big and clean. Very nice and large pool. Great location. Will definitely stay here again. Easy access to Disney without having to take the freeway. Restaurants within walking distance. Overall, a very pleasant experience.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Orlando - Lake Buena Vista

Address: 1805 Hotel Plaza Blvd, Lake Buena Vista, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Orlando
#10 Business Hotel in Orlando
#17 Family Hotel in Orlando
#19 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Orlando - Lake Buena Vista 3.5*
Number of rooms: 323
Official Description (provided by the hotel):
Welcome to the Holiday Inn Orlando - Lake Buena Vista Downtown. Located in the the Walt Disney World Resort, within walking distance to Downtown Disney we offer the perfect place to stay during your vacation to Walt Disney World. With deluxe rooms, lobby and relaxing pool you are sure to enjoy the comfort and convenience of our charming Orlando hotel. Whether you are in town for a weekend getaway, destination wedding or family vacation, our hotel in Lake Buena Vista puts you in the center of it all. We are conveniently located to several Orlando attractions, golf courses and shopping. If you're in Orlando on business, feel free to utilize our 10 different meeting rooms with space for 18 to 500 guests. During your vacation, enjoy our choice Orlando hotel amenities, which include free high-speed Internet access, a delicious on-site restaurant and lounge, Bath and Body Works bath amenities in every bathroom a zero-entry pool and nightly specials for kids and kids at heart. Check out our J.D. Power & Associates award winning hotel room deals, and make your reservation today. ... more   less 
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Also Known As:
Holiday Inn - In The Walt Disney World Hotel Orlando
Holiday Inn Orlando
Orlando Holiday Inn

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