I have stayed at this property 2 different times this year! The first time we visited this property was in Feb and I brought along my whole family (mother, 3 bros and 3 sister and my 2 children.) We had a blast! Kids eat free with dining adult which was good on my behalf! The service was excellent! Spencer checked us in and was so polite! He gave us info guides to the Disney Park (which was the reason for our trip) The rooms are nice and spacious. Our balcony was mainly of concrete which I loved because I wasnt afraid to let the kids see the view from it. They also offer a shuttle to and from the parks which is great especially if you dont feel like driving. Our second trip was in June and I brought along my in laws, my 2 children and my husband! They fell in love with this property. The only thing that really upset me during this stay was in the middle of our sleep around 3 A.M. we were awaken by sirens and alarms going off saying we needed to exit the buildings and NOT use the elevators. We were staying on the 11th floor and my husband and I had to carry the kids down. My son has epilepsy and lights and sirens set off his seizures so I was a nervous wreck until early that morning. Other than that our stay was perfect. We already planned our next trip again in Feb 2013. Also, the pool is heated so my family really enjoyed playing in the water even after dark. The reservation manager Kelly is EXCELLENT!!! She helped me with my reservations both times and always returned my call within minutes! She is great! I rate this hotel a 10 out of 10. Everyone is so polite and always smiling. They even offer a little store in the hotel of disney shirts and toys. The older gentleman even let my son open up a box of Cars cars to play with while i was looking through the shirts. He was so sweet and gave my children Disney stickers which they still have on a postcard in their bedroom. I love this place! My family and I have made this place our main vacay spot! Def the BEST place I have ever stayed! Friendliest staff, plushest beds & very clean hotel. Looking forward to coming again very soon!!