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“Great, Friendly Staff!” 4 of 5 stars
Review of Holiday Inn Orlando - Lake Buena Vista

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Holiday Inn Orlando - Lake Buena Vista
3.5 of 5 Hotel   |   1805 Hotel Plaza Blvd, Lake Buena Vista, Orlando, FL 32830   |  
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Ranked #16 of 326 Hotels in Orlando
GreenLeadersSilver level
Radcliff, Kentucky
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Great, Friendly Staff!”
4 of 5 stars Reviewed November 12, 2012

I stayed at this hotel when I was traveling for business for one week. The rooms were clean, pool was great and the Valet attendants were so friendly and helpful. I would like to recognize Paul, Moe, and Alex for a job well done. When I come back to this area for business, I will be choosing this property because of their genuine caring attitudes. Great location to Disney Downtown, and shuttle to and from our conference location. Thanks!

Room Tip: Balcony room pool view
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,805 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 10, 2012 via mobile

We stayed here instead of staying in Disney. We saved quite a lot by doing that. The rooms are clean and very comfortable. The staff was very courteous and friendly. It was a pleasure staying here and will come back again next year when we return for our next vacation.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Guest Relations Manager at Holiday Inn Orlando - Lake Buena Vista, responded to this review, November 12, 2012
Dear Gg1320,

Thank you so much for your gracious five star review of our hotel!!!

We are so glad that you loved your stay with us. It makes us very happy that the staff was so courteous and helpful!

We can’t wait to welcome you back to our family next year!!

Please feel free to contact me directly or any of our Management Staff for any future requests or inquires.

Sincerely,

Angela Knapper
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 9, 2012

Great rates & location, clean & comfortable rooms, friendly & helpful staff, short walk to downtown Disney or off-disney dining or supermarket. We walked to supermarket the first night to purchase food for our in-room fridge...bagels, deli meat, beer and snacks for our 3 night stay. A great deal for budget driven vacationers @ Disney..!

Room Tip: asked for a quiet room....we were in 12th floor tower room and it was great.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices1805, Guest Relations Manager at Holiday Inn Orlando - Lake Buena Vista, responded to this review, November 12, 2012
Dear omaleyk,

Thank you so much for your amazing five star review of our hotel!!!

We are in a great location close to everything you could want or need. Plus our staff is always willing to help you find anything you may need. It is go good to hear that you loved your stay with us.

We hope to see you back soon!!

Please feel free to contact me directly or any of our Management Staff for any future requests or inquires.

Sincerely,

Angela Knapper
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 8, 2012

We stayed here in late May for several nights when going to DW. The rooms were clean and totally adequate for our needs. The Downtown Disney bus system was great, and we didn't need our car the entire time we were there! Service was very slow in the food area near the pool, but we actually had some great food in the main hotel restaurant!

We requested a higher floor room so as not to hear highway noise.

I'd give 4.5 stars if it was an option. The price was great for the location!

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gulfport, Mississippi
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 6, 2012

I was pleasantly surprised at how friendly and knowledgeable the staff were. The rooms were very large, however, the bathrooms were way too small. Relatively clean in all areas.
I do have to give a BIG shout out to Lauren. She is a very caring person, with only her guest in mind. It was very windy one day and the fountains going into the pool were getting people wet who were sitting about 20 feet away. She took it upon herself to go ask the MOD to see if the water could be turned off. Now that's customer care.
Ernie, the bellman, was just as awesome. Great Staff! Will definately be returning.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 5, 2012

I was pleasantly surprised -- great location, sizable rooms, comfortable beds, friendly staff. We reserved a pool-facing room and ended up on the 4th floor in a non-tower room. We didn't have any problems with noise from neighbors, traffic, or the pool. I wish the bathroom was larger (very cramped, limited counter space, not made for multiple users) and better maintained (chipping tub paint and walls) and I wish there was more access to daylight (only light came from a sliding glass door). But we did appreciate the desk, extra outlets, fridge and coffee maker. I used the severely overpriced coin-operated washer and dryer. At about $7 for one load (washer and dryer) you would expect clean clothes, yet the machines are so old and poorly maintained it ruined 1/3 of the clothes. I was quickly reimbursed the $7 after complaining to the front desk. Overall a great option and value for visiting Disney World. Will definitely return.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 5, 2012

Had a short one night stay last weekend. Check in was prompt, service was good. Valets were very friendly and helpful. Rate was reasonable for room, hotel was relatively clean but minor oversights noted. Issues of concern were inoperable patio door, although maintenance was sent in a timely fashion and he was able to fix it. Cigarette butts were noted all over mulch bed / landscaping when we finally did make it outside...found that rather disgusting. Next morning the water pressure was poor to say the least and shower water never got hot, rather it became icy cold during shower. Shared this aggravation with front desk and was told, oh sorry I think that's a problem with the first floor for some reason....we've had a few complaints. I was disappointed with that limp response and apology, probably won't go back in a few weeks when we plan to do our shopping. Will give another hotel a shot instead.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Orlando - Lake Buena Vista

Address: 1805 Hotel Plaza Blvd, Lake Buena Vista, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Orlando
#8 Green Hotel in Orlando
#16 Top resorts Hotel in Orlando
#19 Romantic Hotel in Orlando
#20 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Orlando - Lake Buena Vista 3.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Orlando - Lake Buena Vista Downtown. Located in the the Walt Disney World Resort, withing walking distance to Downtown Disney we offer the perfect place to stay during your vacation to Walt Disney World. With deluxe rooms, lobby and relaxing pool you are sure to enjoy the comfort and convenience of our charming Orlando hotel. Whether you are in town for a weekend getaway, destination wedding or family vacation, our hotel in Lake Buena Vista puts you in the center of it all. We are conveniently located to several Orlando attractions, golf courses and shopping. If you're in Orlando on business, feel free to utilize our 10 different meeting rooms with space for 18 to 500 guests. During your vacation, enjoy our choice Orlando hotel amenities, which include free high-speed Internet access, a delicious on-site restaurant and lounge, Bath and Body Works bath amenities in every bathroom a zero-entry pool and nightly specials for kids and kids at heart. Check out our J.D. Power & Associates award winning hotel room deals, and make your reservation today. ... more   less 
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Also Known As:
Holiday Inn - In The Walt Disney World Hotel Orlando
Holiday Inn Orlando
Orlando Holiday Inn

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